Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Application Developer - Open Source

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting seeks a Python Developer to design AI applications, collaborate on projects, and integrate technologies like Salesforce and Watsonx. The role emphasizes innovation and collaboration in solving complex challenges.

Package Consultant-SAP FIN CO

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, requiring expertise in SAP, project management, and technical integration skills. The position emphasizes strategic partnerships, complex system design, and achieving business outcomes through innovative technology solutions.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, specifically in the IBM BPO division. It highlights the role of a Process Analyst responsible for various tasks related to invoice processing, vendor management, and payment reconciliation. The position requires a bachelor's degree, preferably a master's degree, and experience in accounts payable and invoice management. The role involves working with stakeholders, meeting service level agreements, and utilizing Microsoft Office and ERP software.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves collaborating with visionaries across industries, using best practice technologies and tools to develop customized systems. Required skills include proficiency in Java Spring Framework, Spring Boot, RESTful APIs, OOP design patterns, ORM tools, and microservices.

Senior Managing Consultant - Finance Transformation

Company: IBM

Location: New York, US

Posted Dec 04, 2025

This job description highlights a Senior Managing Consultant role in IBM Consulting, focusing on finance transformation with emerging technologies like AI. It emphasizes collaboration, innovation, and career growth opportunities within a supportive ecosystem.

AI Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that enables the world to function better by providing hybrid cloud infrastructure to meet the demands of heterogeneous environments, data explosion, digital automation, and cybersecurity threats. The company seeks a motivated and technically skilled professional to join their AI and Data Science development team, where they will contribute to designing, developing, and implementing AI solutions, collecting and analyzing data, and optimizing company performance. The role requires proficiency in Python, React, machine learning algorithms, software engineering principles, and MLOps tools.

Data Engineer - Data Integration

Company: IBM

Location: Calgary, CA

Posted Dec 04, 2025

This role at IBM Consulting involves working closely with clients to design, deliver, and optimize technology solutions. The position requires strong technical skills, problem-solving abilities, and collaboration with clients and partners. The company values innovation, agility, and a client-focused approach.

Senior Attorney

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

This job description outlines a legal role requiring expertise in contract negotiation, legal advisory, and cross-functional collaboration. The candidate must possess strong Japanese/English communication skills, commercial acumen, and experience in areas like M&A, compliance, and IT law. It emphasizes independence, strategic thinking, and fluency in both languages.

Data Engineering Internship

Company: IBM

Location: Casablanca, MA

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on data engineering roles. It highlights the importance of long-term relationships with clients, collaboration, and continuous learning. The role involves developing data pipelines, working with cloud data platforms, data modeling, documentation, and automation. Preferred experience includes SQL, data warehousing, and cloud platforms like GCP, AWS, Azure, and Snowflake.

Package Consultant-SAP UX

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a senior SAP Consultant. The position involves working with clients globally, delivering high-quality SAP solutions, and being a trusted business advisor. The role requires strategic SAP solution focus, comprehensive solution delivery, and experience in enterprise mobility architecture and mobile app development.

Application Developer - SAP ABAP HANA

Company: IBM

Location: Giza, EG

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on SAP ABAP development. It outlines the required education, technical expertise, and preferred experience for the role. The position involves designing, developing, testing, and supporting SAP ABAP code, collaborating with functional analysts and business users, and staying up-to-date with the latest technologies.

CPI - Électrique en support à la production

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

Lusine dIBM à Bromont est une entreprise de fabrication de haute technologie qui produit des processeurs pour les serveurs IBM et des modules pour les télécommunications. Ils recherchent des candidats qui aiment relever des défis et favoriser leur épanouissement. L'entreprise offre un environnement de travail sécuritaire, une rémunération compétitive, des avantages sociaux complets, un horaire flexible, des activités sociales et des rabais corporatifs. Le poste d'ingénieur électrique consiste à développer et soutenir les processus de test en fabrication pour la validation de produits complexes.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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