Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Software Developer QA/Test

Company: IBM

Location: Ahmedabad, IN

Posted Dec 04, 2025

The IBM Sustainability Software business unit is seeking talented Software Developers to work on building integrations into their products. The role involves collaborating with a global team to create new capabilities for their Asset Management portfolio. The position requires strong attention to detail, analytical thinking, and excellent communication skills. The role includes test planning, manual and automated testing, defect tracking, CICD process improvement, and collaboration with various stakeholders.

Ingénieur électrique en support à la production

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

Lusine dIBM à Bromont est une entreprise de fabrication de haute technologie qui valorise ses employés et offre un environnement de travail stimulant. Le poste d'ingénieur électrique consiste à développer et soutenir les processus de test en fabrication pour les cartes de la gamme IBM, contribuant à la validation électrique des cartes avancées et à la croissance de l'usine.

Entry Level Hardware Developer 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Developer role at IBM, focusing on quantum and AI technologies. It outlines the required education, technical expertise, and preferred skills for the position, emphasizing a passion for technology and a growth mindset.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP Supplier Relationship Management and Materials Management modules. The position requires SAP functional experience, project management skills, and the ability to lead teams in client-facing setups.

Package Consultant-SAP UX

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, requiring expertise in SAP platforms and mobile app development. It highlights collaboration with global clients and technical skills in enterprise mobility architecture.

Associate Package Consultant - Entry Level (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 04, 2025

IBM Consulting offers a Associates Program for university hires, providing opportunities to work with diverse clients worldwide. The role involves assisting clients in selecting, implementing, and supporting application packaged solutions. The company focuses on professional development, continuous learning, and personal growth in a culture of coaching and career advancement.

Back End Engineer

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. As a Software Developer, you'll participate in the software development lifecycle, create software for hybrid cloud and AI, and work with the latest technologies to ensure high-performing, maintainable applications.

Data Scientist-Advanced Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Data Engineer, you will harness data to uncover insights, collaborate with diverse teams, and implement predictive models, enterprise search applications, and data management systems. The role requires a Bachelors Degree and expertise in COBOL, JAVA, and code generation using LLM capabilities.

Application Architect-EAI

Company: IBM

Location: Shenzhen, CN

Posted Dec 04, 2025

The text describes a role as an Architect in IBM Consulting, involving collaboration with stakeholders, strategic analysis, modernized solution design, agile development, cloud application testing, and optimization of digital modernization assets. Required and preferred education and technical expertise are listed.

Data Engineer - Data Integration

Company: IBM

Location: Cairo, EG

Posted Dec 04, 2025

The text describes a job role requiring data architecture development, KPI tracking, business report creation, and data-driven optimization. It outlines educational qualifications, technical expertise in data science and visualization tools, and preferred skills like Python and NLP. The position emphasizes analytical and collaborative abilities for stakeholders.

Backend Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM is seeking an innovative and experienced Software Developer to join their team and work on developing AI-infused features for their hybrid cloud products. The role involves designing and developing complex new features, enhancing existing product capabilities, and contributing to project planning, tracking, and execution. The ideal candidate should have a strong background in Java and web technologies, experience with various tools and platforms, and excellent communication and collaboration skills.

SENIOR DATA STRATEGIST

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a Senior Data Strategist role at IBM Cloudability, focusing on multicloud cost data architecture, strategic vision, and collaboration with cross-functional teams. It outlines technical requirements like SQL expertise, data modeling, and cloud platform experience, emphasizing strategic thinking and business impact.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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