Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Analyst Relations Director

Company: Twilio

Location: USA

Posted Nov 29, 2025

The job posting is for a Director of Analyst Relations role at Twilio, an individual contributor position reporting to the Sr Director of Analyst Relations. The role focuses on building relationships with top-tier industry analysts and influencers to elevate Twilio's market position and guide internal team strategy. The position requires 10+ years of experience in Analyst Relations or related fields, excellent communication skills, and the ability to collaborate cross-functionally.

Sr. Marketing Operations Manager - Systems

Company: Vercel

Location: USA

Posted Nov 29, 2025

The Senior Marketing Operations Manager Systems role at Vercel focuses on owning and optimizing the marketing tech stack, integrations, and data governance. The role requires 8+ years of experience in SaaS or high-growth startups, deep expertise with marketing automation platforms like Inflection.io and Salesforce, and a strong understanding of lead routing, lifecycle management, and data governance best practices. The position offers a competitive compensation package, inclusive healthcare, learning and growth opportunities, flexible time off, and a WFH budget.

Engineering Manager - Poe Platform

Company: Quora

Location: USA

Posted Nov 29, 2025

Quora is a remote-first company with a mission to grow collective intelligence through its Quora and Poe platforms. The Poe Platform Team focuses on enhancing developer productivity by building foundational systems, frameworks, tools, and abstractions. The role involves leading and mentoring a high-performing platform engineering team, driving initiatives to improve developer velocity, upholding engineering best practices, and leveraging AI tools to enhance productivity.

Data Analyst - Payments & Blockchain

Company: Kraken

Location: USA

Posted Nov 29, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer industry-leading security, education, and client support through products like Kraken Pro, Desktop, Wallet, and Kraken Futures. The Payments & Blockchain team transforms blockchain data into insights to guide product, trading, and operational decisions.

GTM Engineer

Company: Vercel

Location: USA

Posted Nov 29, 2025

The role is for a software engineer to join the GTM Engineering team at Vercel. The engineer will build AI apps and workflows, collaborate with various departments, and ship high-impact solutions using the Vercel AI Cloud. The role includes in-office anchor days for those within a certain commuting distance, and offers competitive compensation, benefits, and a flexible work environment.

Senior Python / React Software Engineer

Company: Nearform

Location: USA

Posted Nov 29, 2025

Nearform is a global team of data, AI, and engineering experts who build intelligent digital solutions for leading enterprises. They are seeking a Senior Python Engineer to design and build applications using Python and ReactJS, with a focus on performance, scalability, and collaboration. The role offers remote work, flexible hours, and a comprehensive benefits package.

Sr Growth Marketing Manager - Acquisition

Company: Trafilea

Location: USA

Posted Nov 29, 2025

Trafilea is a consumer tech platform that uses AI to help brands grow. They have over $1B in revenue, 12M customers, and 500+ talents across 19 countries. The company builds and scales its own DTC brands while helping ambitious talent grow. They are looking for a Growth Marketing Manager to lead customer acquisition strategies through paid media, AI-powered marketing, and creative experimentation.

Graduate Operations & Innovation Associate

Company: Storyteller

Location: Romania

Posted Nov 29, 2025

The job posting is for a graduate role at Storyteller, a high-growth B2B SaaS platform. The role involves coordinating cross-team projects, partnering with sports organizations, exploring emerging tools like AI and automation, and helping build efficient processes. The company offers a fully remote position with a competitive salary, benefits, and 33 days of paid leave.

Telco Cloud Engineer (5G, OpenRan, OpenStack, Python)

Company: Canonical

Location: North America,Latin America

Posted Nov 29, 2025

The Telco Field Engineer role at Canonical involves leading customers in telco solutions using OpenStack, Kubernetes, and automation. The position offers remote work and opportunities in open-source tech innovation with a focus on 5G and cloud infrastructure.

Sr Manager - Enterprise Security

Company: Mozilla

Location: USA

Posted Nov 29, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is committed to building the internet as a public resource accessible to all.

Senior Fullstack Engineer - Styles

Company: Webflow

Location: USA

Posted Nov 29, 2025

Webflow is a remote-first company building an AI-native Digital Experience Platform. They are seeking a Senior Fullstack Engineer to join their Styles & Designer UX group. The role involves working on the style engine, responsiveness, and new features to enable customers to design and build powerful websites visually. Webflow values trust, transparency, creativity, and a collaborative team environment.

Sr QA Analyst Manual AI

Company: Trafilea

Location: USA

Posted Nov 29, 2025

Trafilea is a consumer tech platform that uses AI to help scale transformative brand growth. They have over $1B in revenue, 12M+ customers, and 500+ talents across 19 countries. Trafilea owns and operates its own digitally native brands, investing in AI and automation. They offer remote work with competitive salary and benefits.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages