Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Backend Engineer

Company: Mozilla

Location: Remote

Posted Nov 27, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and are focused on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Workflow Automation Engineer

Company: Trafilea

Location: Remote

Posted Nov 27, 2025

Trafilea is a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on using data-driven strategies to scale their businesses and have their own online community dedicated to promoting body positivity. Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Lead Software Engineer - AI Content Intelligence Platform (Storypilot)

Company: Storyteller

Location: Bulgaria

Posted Nov 27, 2025

The job posting describes a fully remote, high-growth B2B SaaS platform called Storyteller that enables companies to add Instagram-style stories to their apps and sites. The role involves leading a team of engineers to build production systems, architect NET services, and leverage AI tools. The company values technical leadership, problem-solving, communication, ownership, and a learning mindset.

Lead Software Engineer - AI Video Platform (ClipCrop)

Company: Storyteller

Location: Hungary

Posted Nov 27, 2025

The job posting describes a fully remote, high-growth B2B SaaS platform called Storyteller that helps companies add Instagram-style Stories to their apps and sites. The company is looking for a technical lead to own outcomes, lead a team of 24 engineers, and build production systems using the latest hardware tech stack and tools. The role involves designing and implementing NET services, APIs, and SQL Server for a multitenant B2B SaaS platform, as well as leveraging AI effectively. The company values capability, trajectory, and a learning mindset.

Software Engineer, Senior - C#

Company: Blackbaud

Location: India

Posted Nov 27, 2025

The role is for a seasoned Software Engineer to design and build high-quality applications using the Microsoft stack. The engineer will collaborate with product managers, designers, and engineers to deliver scalable solutions, participate in Agile ceremonies, and ensure best practices in coding and design. The ideal candidate will have 5+ years of experience in designing and developing applications on the Microsoft stack, experience with common web technologies, and familiarity with Git and continuous integration systems.

Linux Desktop & Devices Support Engineer

Company: Canonical

Location: Remote

Posted Nov 27, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on customer success and technical support. The company offers a globally remote role for a Linux Engineer/Administrator to support customers using Ubuntu and open source products. The role involves investigating and resolving customer issues, participating in training sessions, and contributing to knowledge base articles.

International Sales Director for ALP Nicotine Pouches

Company: Palermo Advisors

Location: Europe,UK,Switzerland

Posted Nov 27, 2025

ALP Supply Co is seeking an International Sales Director to lead global expansion, emphasizing innovation, compliance, and growth opportunities in a dynamic environment with competitive compensation and impactful roles.

Lead Software Engineer - AI + Sports Tech Core Platform (Storyteller)

Company: Storyteller

Location: Bulgaria

Posted Nov 27, 2025

The job posting describes a full-time contractor role for a software engineering position at Storyteller, a fast-growing B2B SaaS platform. The role focuses on developing and maintaining a high-performance, AI-native multiproduct platform that powers mobile and web SDKs for leading global sports brands. The company values autonomy, adaptability, and ownership, and is looking for candidates with technical leadership experience, practical problem-solving skills, clear communication, and a learning mindset. The recruitment process involves an intro call, a paid take-home task, and a review with pairing and interviews.

Lead UI Engineer

Company: CD PROJEKT RED

Location: USA

Posted Nov 27, 2025

CD PROJEKT RED is seeking a Lead UI Engineer to join the Cyberpunk 2 Team. The role involves managing a team, working closely with designers and developers, building and enhancing UI features, and maintaining existing systems. The company offers a hybrid or fully remote work environment, competitive compensation, and various perks and benefits.

Lead Software Engineer - AI + Sports Tech Core Platform (Storyteller)

Company: Storyteller

Location: Romania

Posted Nov 27, 2025

The job posting describes a full-time remote contractor position with Storyteller, a fast-growing B2B SaaS platform. The role focuses on developing and maintaining a high-performance API and media processing platform for a multitenant SaaS product used by leading global sports brands. The position offers a competitive salary, opportunities to work with the latest hardware and tech stack, and the chance to be part of a high-growth startup environment.

Regulatory Specialist - Product Compliance (French, Italian or German Speakers)

Company: Assent

Location: Europe

Posted Nov 27, 2025

Assent, a leading supply chain sustainability solution, celebrates reaching a $100M ARR milestone and Centaur Status. The company emphasizes its mission to support sustainability-driven manufacturers while offering a hybrid work model, competitive benefits, and opportunities for growth. The Regulatory Specialist role highlights collaboration, compliance expertise, and innovation in sustainability practices.

Project Manager - PMO Lead, Human Capital

Company: Guidehouse

Location: USA

Posted Nov 27, 2025

The role is a Lead Human Capital Program Management Office & Change Management position. The candidate will lead and execute multiple project management efforts for critical strategic HR priorities, focusing on the people side of change. The ideal candidate will have experience in process improvement, business process methodologies, and internal corporate HR experience in a professional services firm. The role requires strong project management, change management, and supervision skills.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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