Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Financial Analyst - Corporate Finance

Company: Webflow

Location: USA

Posted Nov 26, 2025

Webflow seeks a Senior Financial Analyst to join their remote-first team, offering competitive compensation, equity, comprehensive benefits, and opportunities to shape the future of digital experiences through innovative financial modeling and strategic planning.

Staff Product Manager - Dash Growth

Company: Dropbox

Location: Canada

Posted Nov 26, 2025

The role of Staff Product Manager for Growth Acquisition at Dash involves owning the strategy and execution of product-led acquisition. The responsibilities include planning, forecasting, experimentation, optimization, growth loop stewardship, performance evaluation, mentorship, and executive communication. The requirements include 8+ years of product management experience, strong analytical skills, deep understanding of growth loops, excellent communication skills, and proven track record of cross-functional leadership. Preferred qualifications include exceptional problem-solving, ownership, strong product sense, and familiarity with AI-powered products.

Software Engineer - DevOps Security

Company: branch international

Location: USA

Posted Nov 26, 2025

Branch, a mission-driven fintech company, offers a Senior DevOps Engineer role with competitive benefits and global opportunities. They focus on innovation and inclusive growth in emerging markets through cloud infrastructure and financial accessibility initiatives.

Senior Backend Engineer - Assets

Company: Webflow

Location: USA

Posted Nov 26, 2025

Webflow is building a next-generation AI-native Digital Asset Manager as a core component of their Digital Experience Platform. The company is looking for a Senior Backend Engineer to collaborate with cross-functional teams and solve complex technical challenges. The role offers remote work, competitive compensation, and benefits.

Senior NextJS Developer

Company: The Motley Fool

Location: USA

Posted Nov 26, 2025

The Motley Fool is seeking a Senior Contract Fullstack Developer with expertise in React, NextJS, TypeScript, and Tailwind to join their team for at least 6-12 months. The role involves designing, developing, and maintaining systems, collaborating with cross-functional teams, and optimizing web applications for performance and accessibility. The company values high-quality work, curiosity, and initiative, and provides tools and support for technology practitioners.

Staff Product Manager - Dash Growth

Company: Dropbox

Location: USA

Posted Nov 26, 2025

This job description outlines the Staff Product Manager role for Growth Acquisition at Dash, focusing on product-led growth strategies, cross-functional collaboration, and compensation details.

Senior Legal Counsel

Company: Typeform

Location: Germany,Ireland,Netherlands,UK

Posted Nov 26, 2025

The role is for a legal professional with SaaS experience who can blend legal expertise with business acumen, process optimization, and project management skills. The ideal candidate will lead complex vendor and customer negotiations, improve contract workflows, build governance processes, support enterprise sales, and drive cross-functional initiatives. The role requires a qualified lawyer with 4-6 years of experience, SaaS or tech experience, and exposure to commercial and operational areas.

Account Executive - New Verticals

Company: Mercury

Location: USA

Posted Nov 26, 2025

Mercury is a fintech company that has been growing its customer base and expanding into new segments like eCommerce and marketing agencies. They are looking for a thoughtful and driven Account Executive to help founders and business owners discover and thrive with Mercury's financial tools. The role involves owning the end-to-end sales process, collaborating with various teams, and translating customer feedback into product insights.

Customer Engineer

Company: Builder.io

Location: USA

Posted Nov 26, 2025

Builder.io is a Visual Development Platform that empowers design and development teams to build digital products using modern workflows powered by AI. The role involves collaborating with engineering, design, and product teams to help customers reimagine how they design, build, and scale digital experiences. Key responsibilities include leading onboarding programs, guiding customers through implementation, collaborating with developers and designers, identifying high-impact workflows, developing enablement resources, and partnering with product and engineering teams.

Staff Software Engineer, Assets - Distributed Systems

Company: Webflow

Location: USA

Posted Nov 26, 2025

Webflow is building an AI-native Digital Experience Platform and a next-generation Digital Asset Manager. They are looking for a Staff Engineer to architect and implement user interfaces, scalable data architectures, and API endpoints. The role offers competitive compensation and benefits, and emphasizes collaboration, mentorship, and inclusive practices.

Sr. AI Architect

Company: cyclotron

Location: USA

Posted Nov 26, 2025

The job posting is for a Senior Architect role on a Microsoft Systems Integrator team specializing in complex Agentic AI solutions. The ideal candidate should have deep expertise in Artificial Intelligence, comprehensive understanding of Microsoft's agent development ecosystem, and a proven record of translating business objectives into technical innovation. The role involves leading ideation sessions, architecting and designing enterprise-grade solutions, translating business priorities into technical requirements, guiding multifunctional teams, evangelizing best practices for scalable and responsible AI, staying current on latest advances in generative AI, and mentoring junior architects and engineers.

Senior Counsel - Commercial and Compliance

Company: D-Wave Quantum

Location: Remote

Posted Nov 26, 2025

DWave seeks a Senior Counsel to provide legal expertise in complex transactions and compliance. The role involves drafting agreements, managing risks, and collaborating across teams. The company emphasizes innovation, inclusivity, and career growth.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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