Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Internal Communications Specialist

Company: Blackbaud

Location: USA

Posted Nov 25, 2025

Blackbaud seeks an Internal Communications Specialist to develop and execute internal initiatives, collaborate with cross-functional teams, and manage campaigns. The role offers remote work, comprehensive benefits, and a focus on employee engagement.

Staff Product Manager - Core Sync

Company: Dropbox

Location: USA

Posted Nov 25, 2025

The role of Staff Product Manager for Dropbox's Sync Engine involves leading strategy and execution for the technology that powers seamless file syncing across devices and teams. The position requires a blend of technical depth, strategic vision, and product craftsmanship to translate complex distributed file systems into simple, intuitive user experiences.

Senior Manager - Revenue Optimization

Company: The Motley Fool

Location: Canada

Posted Nov 25, 2025

The Motley Fool is a financial services company that provides investment advice and personal finance products. They are looking for a Senior Manager of Revenue Optimization to drive performance improvement across their business by identifying growth opportunities, executing tests, and scaling successful strategies. The role involves analyzing data, optimizing conversion rates, writing conversion-focused copy, and communicating key findings to stakeholders.

Senior AI Full-Stack Software Engineer

Company: Skedda

Location: Europe

Posted Nov 25, 2025

Skedda offers a senior AI-focused fullstack developer role with a competitive salary of $75k-$85k, flexible hours, and a collaborative environment. The company emphasizes innovation, quality, and employee growth through benefits like hardware choice, zero technical debt, and direct leadership exposure.

Lead Site Reliability Engineer

Company: Masabi

Location: Colombia

Posted Nov 25, 2025

Masabi is a company that builds fare collection platforms for public transport, powering the journeys of millions worldwide. They offer a Justride platform used in over 250 locations globally and have partnered with major players like Uber and Moovit. Masabi is looking for a Lead Site Reliability Engineer to join their platform team and help scale and operate their global infrastructure.

Senior Principal Public Relations Specialist

Company: Blackbaud

Location: USA

Posted Nov 25, 2025

This job posting seeks a Senior Principal Public Relations Specialist to lead AI innovation narratives, manage media relations, and collaborate cross-functionally. The role emphasizes strategic communications, reputation management, and remote-first work with competitive compensation and benefits.

Oncology Data Specialist - Certified

Company: Guidehouse

Location: USA

Posted Nov 25, 2025

The job posting is for a part-time remote Oncology Data Specialist position. The role involves reviewing clinical documentation, extracting data, applying ICDOO codes, and participating in research and quality improvement activities. The position requires an Associate's degree, certification as an Oncology Data Specialist, and 5 years of experience in tumor registry. The role offers competitive compensation, flexible benefits, and opportunities for skills development and certifications.

Senior Product Manager - Media Library

Company: Sanity

Location: USA

Posted Nov 25, 2025

Sanity is seeking an experienced Product Manager to lead the development of their Media Library product, which is a key differentiator in their AI-powered Content Operating System. The role involves crafting the vision and roadmap for the Media Library, collaborating with cross-functional teams, and integrating AI and workflow features to enhance editorial efficiency. The company offers a positive work environment, competitive benefits, and the opportunity to work with a diverse, global team.

People Operations Generalist

Company: Shippo

Location: USA

Posted Nov 25, 2025

Shippo is a shipping platform that provides ecommerce businesses with competitive shipping rates, label printing, automated international documents, shipment tracking, and returns processing. The People Operations Generalist role supports HR processes such as onboarding, data management, compliance, and employee support. The company values inclusivity, offers competitive compensation, and has a remote-first program.

Psychiatrist

Company: Eleanor Health

Location: USA

Posted Nov 25, 2025

Eleanor Health is seeking a dedicated and compassionate Psychiatrist to join their fully virtual care team. The role involves providing high-quality care to patients across multiple states via telehealth, with a focus on treating substance use disorder and co-occurring mental health conditions. The ideal candidate will collaborate closely with an interdisciplinary team and leverage technology to optimize workflows and enhance clinical effectiveness.

Senior Salesforce Developer - Managed Storefront

Company: Dropbox

Location: USA

Posted Nov 25, 2025

The role is for a Senior Salesforce Developer with CPQ expertise to support Dropbox's quote-to-cash process. The position involves designing and delivering scalable CPQ solutions, customizing workflows, integrating systems, gathering requirements, testing, documenting, and providing support. The ideal candidate has 8+ years of Salesforce CPQ development experience, relevant certifications, and strong interpersonal skills.

Sales Engineer - Federal

Company: Armada

Location: USA

Posted Nov 25, 2025

The Sales Engineer role is a pivotal position that bridges technical expertise and sales acumen. It requires a blend of technical knowledge and interpersonal skills to effectively communicate the value of complex technical solutions to potential clients. The role involves collaborating with the sales team, providing technical guidance, leading demonstrations, and cultivating relationships with key client stakeholders.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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