Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Small Commercial Underwriting Support Specialist

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 25, 2025

The job description outlines a role that provides high-quality customer service to underwriters and agents/brokers. The position involves handling complex account work, solving problems, providing technical support, and leading others. The role requires strong communication skills, attention to detail, and the ability to analyze and solve problems.

Mobile Engineer

Company: Vercel

Location: USA

Posted Nov 25, 2025

Vercel seeks experienced engineers to join their mobile team, offering competitive compensation, equity, and benefits. The role involves building AI-driven apps and open-source libraries while contributing to innovative projects. The company emphasizes inclusivity and professional growth opportunities.

Senior Accounts Receivable Analyst

Company: Reddit

Location: UK

Posted Nov 25, 2025

The job posting is for a Senior Accounts Receivable Analyst position at Reddit. The role involves relationship management, dispute resolution, process improvement, collections enhancement, reporting, goal achievement, billing support, credit analysis, payment processing, compliance, and SOX compliance. The ideal candidate should have 5+ years of experience in a high-tech organization, strong analytical and problem-solving skills, excellent communication skills, and proficiency in Excel and MS Office.

Product Consultant

Company: Daxko

Location: USA

Posted Nov 25, 2025

Daxko is seeking a proactive Product Consultant to guide customers through implementation and help them succeed with their software. The role involves leading onboarding, providing best practice recommendations, supporting post-launch adoption, and meeting performance goals. The ideal candidate has boutique implementation experience, strong communication skills, and the ability to think creatively to solve customer challenges.

Manager - Education Strategy & Partnerships

Company: Fortive

Location: USA

Posted Nov 25, 2025

This role involves leading strategic initiatives, managing education partnerships, and cross-functional collaboration to drive program success and team development.

Transformation Sr Program Manager SADA

Company: Insight

Location: UK

Posted Nov 25, 2025

The job posting is for a Transformation Senior Program Manager for EMEA Growth and Partnerships at SADA An Insight Company. The role involves building and delivering an expansion roadmap across EMEA, maximizing partnership with Google in the UK, and driving operational excellence. The successful candidate will lead key initiatives, coordinate with leaders, and speak confidently to leaders across SADA and Insight. The role requires significant experience in Google Cloud Partner Management, business program management, or mergers and acquisitions, as well as strong writing and visual articulation skills.

Senior Integrated Marketing Manager

Company: Mozilla

Location: France

Posted Nov 25, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and are now shaping the next 25 years of technology while helping to reclaim an internet built for people not companies. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people.

Staff Engineer - Platorm

Company: Grow Therapy

Location: USA

Posted Nov 25, 2025

This job posting highlights a Staff Engineer role at a mission-driven company focused on mental healthcare innovation. The position involves leading complex technical initiatives, building scalable cloud infrastructure, and shaping internal developer platforms. It emphasizes impact, collaboration, and career growth opportunities with competitive compensation and flexible work arrangements.

Senior Product Designer, Design Systems - Commerce

Company: Netflix

Location: USA

Posted Nov 25, 2025

This text describes a System Designer role at Netflix, highlighting responsibilities related to design systems, collaboration with Commerce teams, and qualifications. It also outlines Netflix's benefits, culture, and inclusion values.

Principal Software Engineer

Company: Webflow

Location: Argentina

Posted Nov 25, 2025

Webflow is seeking a Principal Engineer in Argentina to help establish an international engineering hub, emphasizing innovation, scalability, and inclusive culture. The role offers significant impact on shaping technical foundations and benefits like equity, comprehensive health coverage, and career growth opportunities.

Sr. Technical Project/Program Manager

Company: Fortive

Location: USA

Posted Nov 25, 2025

The text describes a strategic planning and execution role that involves defining program scope, objectives, timelines, and success metrics. The role requires leading cross-functional teams, managing integrated project plans, and ensuring seamless transitions. It emphasizes visionary leadership, robust program frameworks, and collaboration with IT and business leaders to drive transformation initiatives.

Backend Engineer

Company: Databento

Location: USA

Posted Nov 25, 2025

Databento is a Series A startup that provides modern APIs for financial data. They are seeking a software engineer to join their remote team, with a focus on backend development and product engineering. The company offers competitive benefits and is open to candidates with a range of experience levels.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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