Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Corporate Systems Engineer

Company: Green Dot Corporation

Location: USA

Posted Nov 24, 2025

Green Dot Corporation is seeking a Senior Corporate Systems Engineer to support their business platform and critical enterprise services. The role involves technical administration, business analysis, and project management. The company offers a Work from Anywhere model and values diversity and inclusion.

Product Marketing Specialist - Marvel Strike Force

Company: Scopely

Location: Canada

Posted Nov 24, 2025

Scopely is seeking a Product Marketing Specialist to join their Strategic Marketing team in Mexico City or Canada. The role involves driving player acquisition, engagement, and retention through innovative campaigns while fostering connections with players and communities. The company emphasizes diversity, equal opportunities, and a supportive work environment.

Senior Manager - Advanced Analytics, Marketing

Company: Airbnb

Location: USA

Posted Nov 24, 2025

Airbnb seeks a Senior Manager Advanced Analytics Marketing to drive growth through data analysis and innovation. The role involves leading teams, designing experiments, and developing tools for strategic decisions. The company emphasizes diversity, inclusion, and remote work opportunities with a focus on impactful contributions.

Operations Engineering Associate

Company: Swissblock

Location: Switzerland

Posted Nov 24, 2025

Swissblock is a private investment firm seeking an operations professional to build a new company branch. The role involves building automated workflows, developing tools, partnering with tech teams, and supporting operational duties. Swissblock offers a diverse environment, flat hierarchies, and a competitive compensation package.

Senior Director - Data Engineering (AWS)

Company: phData

Location: USA

Posted Nov 24, 2025

This Senior Director Data Engineering role at phData offers high-impact opportunities in strategic customer leadership, technical innovation, and growth. It requires expertise in cloud platforms and leadership skills, with a focus on driving business outcomes and client success.

Senior Consultant Data and AI Strategy

Company: phData

Location: USA

Posted Nov 24, 2025

This job description outlines a Senior Consultant AI & Data Strategy role with responsibilities including developing AI strategies, identifying use cases, and guiding clients. It lists required experience in consulting and AI technologies, along with company benefits like remote work and professional development opportunities.

Systems Development Engineer (L5) - Creative Compute and Storage

Company: Netflix

Location: USA

Posted Nov 24, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Creative Compute and Storage team is looking for a Senior Systems Development Engineer to design and build technology infrastructure for content creation. The role involves working with engineering teams, creatives, and external vendors to deliver technology solutions and improve productivity for content creators.

Support Engineer

Company: n8n

Location: EMEA

Posted Nov 24, 2025

n8n is an open-source workflow orchestration platform that empowers technical teams to automate faster and smarter. The company has grown rapidly since its founding in 2019, building a diverse team, cultivating a large community, and raising significant funding. n8n is committed to diversity, inclusion, and providing excellent customer support through its Tier 2 Support team.

Director - Accounting

Company: Ditto

Location: USA

Posted Nov 24, 2025

Ditto is hiring a Director of Accounting to lead the accounting function through the company's next stage of growth. The role involves owning GAAP restatement work, scaling internal systems, managing external vendors, building a high-performing team, and driving automation and AI adoption. The ideal candidate should have a CPA, 10+ years of progressive accounting experience, and a strong background in US GAAP and technical accounting standards.

Senior Front End Web Developer

Company: Aequilibrium Software Inc.

Location: Canada

Posted Nov 24, 2025

Aequilibrium is seeking a Senior FrontEnd Web Developer with expertise in building financial services web applications on digital banking platforms. The role involves developing, optimizing, and maintaining responsive web applications using React 19, TypeScript, and modern frontend technologies. The ideal candidate should have 6+ years of experience as a Front End Web Developer, strong knowledge of React, TypeScript, Node.js, and experience with digital banking platforms like Central1 Forge, Temenos, VeriPark, Plumery, or Backbase.

Sr AI Engineer | TS/Vue/NodeJS

Company: n8n

Location: Europe

Posted Nov 24, 2025

n8n is an open-source workflow orchestration platform that empowers technical teams to automate faster and smarter using AI. The company has grown significantly since its founding in 2019, with a diverse team of over 160 employees, a strong community of 650,000 active developers, and backing from top investors. n8n is focused on building AI-powered features that redefine how users build automations, with a user-focused mindset and a bias for shipping and learning.

Senior HR Business Partner

Company: Fortive

Location: France,Sweden

Posted Nov 24, 2025

The role involves partnering with senior leaders across EMEA and APAC to shape and execute business and people strategies, ensuring consistent alignment with global HR practices while adapting for local needs. The HR Business Partner will lead strategic initiatives, advise leaders on complex people matters, and collaborate with various HR centers of excellence to deliver integrated solutions across regions.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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