Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Technical Program Manager - Security

Company: Webflow

Location: Argentina

Posted Nov 20, 2025

Webflow, used by major companies, seeks a Security TPM to enhance security programs. The role involves vulnerability management and collaboration across teams, with competitive benefits and a focus on innovation.

Developer Programs Associate

Company: Grafana Labs

Location: UK

Posted Nov 20, 2025

The role is a Developer Community Programs Associate at Grafana Labs, focusing on supporting and growing open source and developer communities in Europe, the Middle East, and Africa. The position involves organizing meetups, managing swag and recognition, supporting contributors, and leading scoped projects and programs.

Director - Quality & Support

Company: Dscout

Location: USA

Posted Nov 20, 2025

Dscout is a leading UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. They are transforming their platform to be AI-first and are looking for a leader to build a new Quality and Support organization from scratch. The role involves defining processes, establishing metrics, and creating a culture of continuous improvement. Dscout offers a competitive compensation package, benefits, and a remote work stipend.

VP - Professional Services

Company: Finalsite

Location: USA

Posted Nov 20, 2025

Finalsite promotes its K12 school platform and VP of Professional Services role with remote work opportunities. The position involves strategic leadership, client engagement, and operational excellence. The company emphasizes client-centric approaches, equal opportunity, and remote employment for U.S. residents.

Mobile Front End Engineer

Company: Oddball

Location: USA

Posted Nov 20, 2025

Oddball seeks a Mobile Front End Engineer to develop impactful federal software. The role involves collaborating on interfaces, data integration, and Agile practices. Benefits include remote work, a stipend, and comprehensive benefits.

Principal Software Engineer - Request Team

Company: Saviynt

Location: USA

Posted Nov 20, 2025

The job posting is for a Principal Software Engineer position at Saviynt, an identity authority platform. The role involves designing and developing secure, scalable, multitenant software solutions across major cloud platforms like AWS and Azure. The ideal candidate should have 10+ years of software engineering experience, expertise in Java Spring Framework, REST, Microservices, and cloud platforms like AWS, Azure, or Google Cloud. The position offers a salary range of $245,000 to $255,000 per year.

Senior Software Engineer - Identity & Security Products

Company: Twilio

Location: USA

Posted Nov 20, 2025

This job posting seeks a senior software engineer to design and build Twilios Identity and Security solutions, emphasizing innovation, security, and scalability. The role involves collaboration with cross-functional teams, mentorship, and contributing to technical roadmaps. Qualifications include experience with distributed systems, cloud infrastructure, and security protocols. The position offers competitive compensation, remote work flexibility, and comprehensive benefits.

Senior Account Executive New Business ISV

Company: Twilio

Location: USA

Posted Nov 20, 2025

The job posting is for a Senior ISV New Business Account Executive at Twilio, focusing on supporting the growth of messaging, voice, and email business with Independent Software Vendors (ISVs) in North America. The role involves driving new business processes, developing customer engagement use cases, and collaborating cross-functionally with various teams. The position requires extensive experience in major account or strategic sales, analytical account development, and a track record of delivering market-driven results.

Senior Site Reliability Engineer

Company: ScienceLogic

Location: USA

Posted Nov 20, 2025

ScienceLogic is seeking a Senior or Principal Site Reliability Engineer to lead design and build secure systems for a new AI product in SaaS, aiming for 99.99% uptime. The role involves designing, automating, testing, and monitoring cloud-native technologies, collaborating across the organization, and taking responsibility for platform availability and performance.

Developer Programs Associate

Company: Grafana Labs

Location: Germany

Posted Nov 20, 2025

The role is a Developer Community Programs Associate at Grafana Labs, focusing on supporting and growing open source and developer communities in Europe, the Middle East, and Africa. The position involves organizing meetups, managing swag and recognition, supporting contributors, evaluating conference sponsorships, and leading scoped projects. The ideal candidate is a strong communicator, empathetic, resilient, highly organized, and has experience supporting developer communities and organizing events.

eCommerce Project Manager

Company: OLIVER Agency - North America

Location: Canada

Posted Nov 20, 2025

The role is for an eCommerce Project Manager to join OLIVER's in-house studio, managing content quality and system maintenance for healthcare and wellness brands across digital retail platforms. The position requires experience in content operations, digital asset management, product information management, and retailer vendor portals. The company offers flexible working arrangements and reasonable adjustments.

Senior Data Analyst (SQL/NoSQL, Python)

Company: Trafilea

Location: Argentina

Posted Nov 20, 2025

Trafilea is a consumer tech platform that uses AI and automation to scale purpose-driven digitally native brands. They have over $1B in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries. Trafilea owns and operates its own brands, not as an agency, with a presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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