Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Market Development Executive III

Company: Insight

Location: USA

Posted Nov 19, 2025

The job posting is for a Market Development Executive role at a Fortune 500 Solutions Integrator. The role involves identifying new opportunities within the manufacturing and mobility industry client base, introducing customized data solutions to large enterprise clients, and managing the sales process. The company values people-first approach, unlocking the power of people and technology, and achieving extraordinary results. The role requires significant consulting services sales experience, deep technical expertise in UIUX application modernization, cloud data AI cybersecurity, or intelligent edge, and the ability to build trust with Microsoft counterparties.

Senior Software Engineer in Test (mobile)

Company: InPost

Location: Poland

Posted Nov 19, 2025

InPost is a European out-of-home delivery company with a large network of intelligent lockers, providing fast, convenient, and secure delivery options. They are committed to sustainable and efficient delivery solutions, with a focus on continuous quality improvements and test automation.

Sr. DevOps Engineer

Company: Diligent Robotics

Location: USA

Posted Nov 19, 2025

The company is building AI-powered humanoid robots to work alongside humans. They are seeking a Senior DevOps Engineer to help develop and maintain their cloud-based infrastructure, automate operations, and improve ML Ops workflows. The role involves collaborating with engineering, IT, and security teams to enhance system reliability and scalability.

Senior Software Engineer

Company: Snapsheet

Location: USA

Posted Nov 19, 2025

Snapsheet is an industry-leading tech company seeking a Senior Software Engineer to join one of two core teams. The company offers a modern, scalable platform for claims processing and is looking for a candidate with 5+ years of full-stack web development experience, proficiency in Ruby on Rails and React, and a commitment to quality and technology.

PCI Compliance Consultant

Company: TestPros

Location: USA

Posted Nov 19, 2025

TestPros is a growing IT services company seeking a PCI SME with expertise in compliance assessments and security standards. The role involves consulting, reporting, and team collaboration with competitive benefits and professional development opportunities.

Senior QA Automation Engineer

Company: Finalsite

Location: Poland

Posted Nov 19, 2025

Finalsite is a global company providing website communications, enrollment, and marketing solutions for schools and school districts. They offer a wide range of products and services, including website designs, content management systems, mass communications tools, enrollment management systems, and marketing consulting. Finalsite values collaboration, innovation, and delivering high-quality solutions to meet or exceed expectations.

Lead CCA Certified Professionals

Company: TestPros

Location: USA

Posted Nov 19, 2025

TestPros is a successful IT services company seeking a CMMC Cybersecurity Consultant with expertise in DoD compliance frameworks. The role involves guiding clients through CMMC certification, developing compliance roadmaps, and ensuring cybersecurity standards. The position offers flexible part-time work with competitive compensation and benefits for qualified candidates.

Machine Learning Engineer 5 - Platform Forecasting & Optimization

Company: Netflix

Location: Remote

Posted Nov 19, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Machine Learning Engineer to join their data organization and work on improving the performance, reliability, and efficiency of their infrastructure systems. The ideal candidate will have experience in developing and implementing machine learning models, working with large distributed cloud systems, and optimizing infrastructure footprint.

CMMC Certified Professionals

Company: TestPros

Location: USA

Posted Nov 19, 2025

TestPros is a successful IT services company established in 1988, offering a wide range of services including cybersecurity, compliance, and testing. They are seeking a part-time CMMC Cybersecurity Maturity Model Certification Consultant to help clients achieve and maintain CMMC compliance levels 1-4. The ideal candidate should have over 5 years of experience in cybersecurity consulting, specializing in DoD contracts and CMMC implementation.

Senior Analyst, Product Analysis - Property Product State Management

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 19, 2025

The role offers opportunities to develop and implement solutions impacting the company's top and bottom line. The analyst will work with state-level data, support directors, and present analyses to leadership. The position requires strong analytical, communication, and mentoring skills.

Sales Representative (Debt Collections)

Company: TrueML

Location: USA

Posted Nov 19, 2025

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. They use machine learning to engage customers digitally and adjust strategies in real time. The company values diversity and inclusion, and offers a comprehensive benefits package.

Producer

Company: Storm Ideas

Location: USA

Posted Nov 19, 2025

The job posting describes a fully remote Producer role at Storm Ideas, a company that creates engaging social media content for US TV and entertainment brands. The role involves creative ideation, production management, and content strategy. The company embraces emerging technologies like AI and offers cutting-edge tools, a flexible remote-first culture, and opportunities for growth and learning.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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