Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Security Software Engineer (L5) - Client Security Integrations

Company: Netflix

Location: Remote

Posted Nov 19, 2025

The text describes Netflix's global entertainment services, security integrations, job opportunities, employee benefits, and commitment to diversity. It highlights the company's infrastructure, security strategies, and workplace culture while outlining compensation structures and inclusion initiatives.

Senior Cloud Security Engineer

Company: Vercel

Location: USA

Posted Nov 19, 2025

The company is seeking a Senior Cloud Security Engineer to join their Security Engineering team. The role involves designing and implementing scalable security controls, hardening infrastructure components, building secure infrastructure and CICD pipelines, collaborating with platform and infrastructure teams, staying ahead of cloud security trends, conducting threat modeling and risk analysis, driving improvements in monitoring and incident response, and building relevant tooling. The ideal candidate should have 8+ years of experience in infrastructure or platform security roles, deep understanding of secure cloud infrastructure, proficiency with tools like Terraform, CDK, Kubernetes, and CICD security, and a proven track record of shipping secure and resilient systems at scale.

Data Scientist (L5) - Performance Marketing

Company: Netflix

Location: Remote

Posted Nov 19, 2025

Netflix promotes its growth as a global entertainment leader with 300 million members, emphasizing original content and data-driven strategies. The job description highlights opportunities for senior data scientists to impact marketing decisions through analytics and innovation.

Customer Success - Team Manager

Company: Canonical

Location: Remote

Posted Nov 19, 2025

Canonical promotes itself as a leading open-source provider with global impact, offering a remote role in Customer Success Team Management. The position emphasizes growth, collaboration, and innovation in a distributed work environment with opportunities for travel and professional development.

Data Scientist (L5) - Mobile & Search

Company: Netflix

Location: Remote

Posted Nov 19, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Member Experience Data Science and Engineering team drives innovations in Netflix's core product experience through data, collaboration with Product and Engineering teams, and leveraging emerging technologies. The role involves shaping the direction of Netflix's core product on Mobile, driving product innovation, and ensuring a coherent overall product experience for members.

Senior Backend Engineer

Company: Kalepa

Location: USA

Posted Nov 19, 2025

The job posting is for a core engineer role at a company that values smart programmers who love coding and seek challenging problems. The role involves working on advanced systems including NLP, firmographic data, entity resolution, and more. The company offers a competitive salary, equity options, and various benefits.

Billing Invoice Product Manager

Company: Netflix

Location: Remote

Posted Nov 19, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company offers a wide variety of TV series, films, and games across different genres and languages. Netflix provides a flexible and consumer-friendly billing experience, ensuring transparency, compliance with local regulations, and adaptability to evolving business models. The Billing Invoice Product Manager role is crucial in enhancing Netflix's billing and invoicing systems, collaborating with cross-functional teams to ensure compliance and effective integration with other consumer platforms.

Assessment Content Creator - Algebra II

Company: Khan Academy

Location: USA

Posted Nov 19, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality supplemental learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities.

External Contractor - Mentor role for Data Product Manager track

Company: Udacity

Location: USA

Posted Nov 19, 2025

The text describes the role of a mentor in a Nanodegree program, outlining the required skills, qualifications, responsibilities, and benefits of the position. Mentors provide technical support to students, host live sessions, and contribute to a vibrant international student community.

Engineering Manager - Title and Launch Management

Company: Netflix

Location: Remote

Posted Nov 19, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Title and Launch Management (TLM) team is responsible for building and innovating the technology foundations that enable the ingest, setup, launch, and global distribution of all types of entertainment on Netflix. The company is forming a new team within TLM to automate large-scale content ingestion, replacing existing manual processes. The team will collaborate closely with many partners and stakeholders to orchestrate ingestion, validation, and conformance of assets and metadata across many domains.

Digital Associate

Company: MissionWired

Location: USA

Posted Nov 19, 2025

MissionWired is a digital marketing agency that helps nonprofits and Democratic organizations create effective fundraising strategies and campaigns. They have a strong track record of success, having converted over $45 billion in donations for various clients. The company values diversity, inclusion, and social change, and is seeking a full-time Digital Associate to join their team.

Data Engineer (L5)

Company: Netflix

Location: Remote

Posted Nov 19, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They focus on delivering high-quality streaming content across various genres and languages, while continuously improving the user experience. Netflix also emphasizes the importance of data in decision-making and relies on data engineers to build systems for processing and modeling data across various domains.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages