Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

ETL Developer (Pentaho & AWS Glue)

Company: Capstone Integrated Solutions

Location: USA

Posted Dec 18, 2025

Capstone Integrated Solutions seeks a Cloud ETL Developer with Pentaho and AWS Glue experience. The role involves converting ETL processes and working in a customer-focused, growth-oriented culture with remote work benefits.

Senior Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: Canada

Posted Dec 18, 2025

This job description highlights a Senior FullStack Product Engineer role at Dropbox DocSend, emphasizing opportunities to shape secure document management solutions, lead impactful projects, and contribute to high-growth initiatives. Responsibilities include cross-functional collaboration, quality standards, and oncall rotations, with requirements focusing on expertise in Ruby on Rails, React, and large-scale web development.

English Customer Support Agent

Company: 5CA

Location: Indonesia,Philippines,Sri Lanka,Viet Nam

Posted Dec 18, 2025

This job posting describes a remote Customer Support Agent role with requirements for language proficiency, technical skills, and location. It outlines benefits like flexible work arrangements, international team collaboration, and professional development opportunities.

Lead Counsel - Community Trust

Company: Airbnb

Location: USA

Posted Dec 18, 2025

Airbnb seeks a legal professional to contribute to policy and safety initiatives, emphasizing innovation and global impact in a dynamic environment.

(Associate) Visual Designer

Company: Buildout

Location: USA

Posted Dec 18, 2025

The text describes Buildout as a CRE software company with a strong team and innovative solutions. It highlights a job opportunity for a designer with competitive compensation and benefits, emphasizing collaboration, growth, and a supportive work environment. The company promotes its mission to transform CRE tech and values diverse, driven teams.

Engineering Manager - Tax Platform

Company: Airbnb

Location: USA

Posted Dec 18, 2025

This job posting seeks an Engineering Manager to lead a team, collaborate with cross-functional teams, and ensure compliance with tax regulations. The role involves strategic planning, team development, and fostering an inclusive work environment.

Sr. Tax Analyst

Company: G-P

Location: Mexico

Posted Dec 18, 2025

This job description outlines a Sr Tax Analyst role focusing on international tax compliance, transfer pricing, and collaboration with global teams. It requires expertise in tax regulations and strong communication skills.

Administrative Business Partner

Company: Dropbox

Location: USA

Posted Dec 18, 2025

This job description outlines a role for an Administrative Business Partner supporting Dropbox's AI division, emphasizing proactive collaboration, operational leadership, and strategic execution. The position requires managing complex calendars, coordinating travel and events, and maintaining administrative excellence while balancing high-level priorities. Ideal candidates should demonstrate resourcefulness, adaptability, and strong communication skills in a fast-paced environment.

Senior Implementation Consultant

Company: eClinical Solutions

Location: USA

Posted Dec 18, 2025

This job posting highlights opportunities to impact healthcare through clinical data solutions, offering career growth in a fast-growing company with a strong culture and recognition as a top workplace. The role involves consulting, implementation, and collaboration with clients and teams to optimize data strategies and deliver innovative solutions.

Senior Infrastructure Software Engineer - Dash

Company: Dropbox

Location: USA

Posted Dec 18, 2025

This job description highlights a Senior Software Engineer role at Dropbox focused on designing core systems for AI-driven agent platforms. Responsibilities include building orchestration systems, real-time execution frameworks, and evaluation platforms. The role emphasizes collaboration with AI teams and shaping Dropbox's AI infrastructure. Compensation ranges are provided for different US zones.

Field Marketing Manager

Company: Elicit

Location: USA

Posted Dec 18, 2025

This job posting seeks a Field Marketing Manager to establish and lead Elicits field marketing function, collaborating with sales and cross-functional teams to design programs driving pipeline growth. The role requires 3.5 years of B2B marketing experience, strong project management skills, and an entrepreneurial mindset, with competitive compensation including equity and comprehensive benefits.

Senior Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: USA

Posted Dec 18, 2025

This job description outlines a Senior FullStack Product Engineer role at Dropbox's DocSend team, emphasizing responsibilities like leading projects, collaborating with cross-functional teams, and driving innovation. The position highlights opportunities for high impact and growth in a fast-paced environment with a focus on scalable solutions and AI-enabled features. Requirements include extensive experience in software engineering and specific technical skills.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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