Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Accounts Receivables Professionals

Company: IBM

Location: Naga City, PH

Posted Dec 19, 2025

This job description outlines a Senior Deduction Management Analyst role at IBM, emphasizing responsibilities in order management, customer masterdata, credit management, and collaboration with clients. It highlights required skills in finance, accounting software, and teamwork, while promoting a dynamic work environment focused on innovation and problem-solving.

Production Engineer - Langflow

Company: IBM

Location: Markham, CA

Posted Dec 19, 2025

This job description highlights a role at IBM Software focusing on Kubernetes management, automation, and cloud infrastructure. It emphasizes innovation, career growth, and collaboration with cross-functional teams to deliver impactful solutions. The position requires expertise in container orchestration, monitoring tools, and security practices, while offering opportunities to contribute to global technological advancements.

Talent Acquistion Manager

Company: IBM

Location: Giza, EG

Posted Dec 19, 2025

This text describes IBM's role in driving innovation and collaboration, highlighting a positive work culture and opportunities for career growth. It outlines responsibilities related to talent acquisition and team development in Egypt, emphasizing expertise in recruitment and stakeholder management.

Solutions Engineer (Hebrew Speaker)

Company: Twilio

Location: USA

Posted Dec 18, 2025

This job posting highlights a Solutions Engineer role at Twilio, focusing on technical presales, customer success, and innovation. It outlines responsibilities, qualifications, and benefits including competitive pay and remote work options.

Oracle AMS PM

Company: IBM

Location: Tokyo, JP

Posted Dec 19, 2025

The role involves managing Oracle Cloud ERPHCM projects, supporting clients, and collaborating with teams. Requires 5+ years of Oracle EBS/ERP Cloud HCM experience. Emphasizes career growth, innovation, and cross-functional teamwork in a dynamic environment.

Senior Professional Services - Technical Architect

Company: GitLab

Location: USA

Posted Dec 18, 2025

This job description outlines the role of a Senior Professional Services Technical Architect at GitLab, emphasizing technical leadership, customer engagement, and DevSecOps expertise. It highlights responsibilities such as designing architectures, leading migrations, and mentoring teams, while also detailing required skills and the company's focus on innovation and customer success.

Application Architect-Google Cloud

Company: IBM

Location: Segrate, IT

Posted Dec 19, 2025

This text describes a Software Developer role at IBM Consulting, highlighting opportunities for career growth, collaboration with global clients, technical expertise in hybrid cloud and AI, and professional development. It emphasizes innovation, strategic partnerships, and a supportive work environment.

Senior Product Marketing Manager Cloud Security

Company: Tenable, Inc.

Location: Columbia

Posted Dec 18, 2025

Tenable is a leading cybersecurity company with global reach, offering impactful roles like Senior Product Marketing Manager. The job emphasizes collaboration, innovation, and technical expertise in cloud security, with opportunities to shape product strategies and engage with industry communities.

Event Experience Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 19, 2025

The text describes a role for an Event Strategist, outlining responsibilities such as developing event strategies, managing budgets, and collaborating across teams. It details required education, technical expertise, and preferred qualifications, emphasizing project management, communication skills, and experience with event technologies.

Presales Architect - Trust, Identity and Compliance

Company: Twilio

Location: Ireland

Posted Dec 18, 2025

This job posting seeks a Presales Architect at Twilio with expertise in complex solutions and cross-functional collaboration. Responsibilities include designing multi-product solutions, influencing product strategy, and supporting sales teams. Qualifications require presales experience, identity verification knowledge, and strong communication skills. The role is remote with 20% travel and offers competitive benefits.

Presales Architect - Voice AI, CPaaS, Contact Center

Company: Twilio

Location: UK

Posted Dec 18, 2025

This job posting outlines a Presales Architect role at Twilio, requiring expertise in complex solution design, stakeholder collaboration, and cross-functional teamwork. The position emphasizes influencing product strategy, mentoring teams, and delivering technical wins through multiproduct solutions.

Senior ERP Project Manager

Company: IBM

Location: Chicago, US

Posted Dec 19, 2025

IBM Consulting promotes a career focused on global client collaboration and innovation, emphasizing roles like Client Project Manager for SAP implementations. Responsibilities include stakeholder engagement, contract management, and leadership in a supportive environment with opportunities for growth and impactful solutions.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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