Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Blockchain Data Wizard - Analyst or Scientist

Company: Allium

Location: Remote

Posted Nov 08, 2025

Allium is a company that aims to make blockchain data accurate, simple, and fast. They ingest, sanitize, and standardize data from over 100 blockchains, providing a platform for analysts and engineers to query and analyze the data. Allium serves customers such as Visa, Stripe, Grayscale, Phantom, and Uniswap, and is on a mission to organize blockchain data similar to how Google organized web data and Bloomberg organized financial data.

Manager, Software Engineering - Infrastructure

Company: Figma

Location: Remote

Posted Nov 08, 2025

Figma is looking to expand its Leadership team within the Infrastructure organization. The FigFile Content team manages file and asset operations, while the Developer Experience team focuses on build, test, and workflow systems. Both teams aim to improve scalability, security, and user experience. The roles require experience in managing engineering teams, working on internal infrastructure, and growing internal platforms.

Account Executive

Company: Allium

Location: Remote

Posted Nov 08, 2025

Allium is a company that provides accurate, simple, and fast blockchain data solutions. They aim to make blockchain data easily accessible and understandable by ingesting, sanitizing, and standardizing data from over 100 blockchains. Allium serves analysts and engineers, with customers including Visa, Stripe, Grayscale, Phantom, and Uniswap. The company is on a mission to index and organize the world's blockchain data, similar to what Bloomberg did for financial data and Google did for webpages.

Enterprise Customer Success Manager

Company: Datadog

Location: Thailand

Posted Nov 08, 2025

The role of an Enterprise Customer Success Manager at Datadog involves proactively driving product adoption, building strong relationships with strategic customers, collaborating cross-functionally, and serving as a trusted advisor to help customers achieve their business goals. The position requires customer-centric skills, experience in customer success or account management, and fluency in Thai and English.

Technical Product Enablement Facilitator

Company: HubSpot

Location: Australia

Posted Nov 08, 2025

HubSpot is seeking a Product Trainer Facilitator to join the GoToMarket Enablement team. The role involves delivering product training to Sales, PreSales, Customer Success, and Support teams, with a focus on incorporating AI and AI Agents. The ideal candidate will have empathy for customer-facing employees, strong communication skills, and experience with GTM Enablement frameworks. They will work autonomously, build relationships across departments, and act as a Subject Matter Expert for new content development.

Senior Analytics Engineer Services

Company: Newsela

Location: Remote

Posted Nov 08, 2025

The text describes a contract role for a Data Engineering Contractor based in Mexico or Argentina, outlining responsibilities such as data pipeline development, SQL optimization, and collaboration with stakeholders. It lists required skills including SQL, Python, and cloud infrastructure experience, while noting the role's lack of company-sponsored benefits.

Product Designer

Company: Xapo Bank

Location: Remote

Posted Nov 08, 2025

The Xapo app provides a best-in-class experience for clients, enabling them to spend, protect, and earn on USD and BTC deposits. The role of a Product Designer is to shape a first-class user experience in partnership with cross-functional teams, focusing on transactions and creating intuitive interfaces. The ideal candidate should have experience designing native mobile apps and understand platform standards.

Client Support Specialist (Healthcare Facilities - B2B)

Company: Clipboard Health

Location: Canada, EU, South Africa, Jamaica, Philippines

Posted Nov 08, 2025

Clipboard Health is seeking highly motivated, customer-focused individuals to join their team as B2B Support Specialists. The role involves proactively solving client issues, preventing churn, and ensuring a seamless experience for healthcare facility clients. The company values a customer-centric mindset, strong communication skills, proactive problem-solving, and high accountability.

Enterprise Account Executive

Company: Sanity

Location: Norway,Denmark

Posted Nov 08, 2025

This text promotes Sanity.io's Account Executive role, highlighting opportunities to drive revenue growth, work with major clients, and leverage a supportive team environment. It emphasizes the company's innovative content platform, global expansion, and competitive benefits.

Staff Product Manager - SMB (Ads)

Company: Reddit

Location: Remote

Posted Nov 08, 2025

The Reddit Ads team is looking for a senior product manager to help innovate and grow the team rapidly. The role involves setting a vision and strategy, driving execution, making data-driven decisions, collaborating cross-functionally, and communicating with executives. The ideal candidate has 8+ years of product management experience, a track record of developing product strategy, and strong analytical and problem-solving skills.

Lifecycle Marketing Manager

Company: Shippo

Location: Remote

Posted Nov 08, 2025

Shippo is a shipping platform that provides merchants with world-class shipping solutions and competitive rates. They are hiring a Lifecycle Marketing Manager to own and scale their communication strategy across the entire customer journey, focusing on driving user engagement and business growth. The role involves defining and executing the lifecycle marketing strategy, developing and optimizing email marketing campaigns, and managing transactional email systems. Shippo offers a comprehensive benefits package, including healthcare coverage, flexible working arrangements, and professional growth opportunities.

Customer Enablement

Company: ElevenLabs

Location: USA

Posted Nov 08, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking a Customer Enablement Specialist to design learning programs and drive product adoption.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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