Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

2026 Intern – IBM Product Marketing (Austin, TX)

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

This internship at IBM offers opportunities to work on innovative projects in hybrid cloud and AI, with a focus on collaboration, creativity, and impactful marketing strategies. The role includes mentorship, leadership exposure, and a chance to showcase work to senior leaders.

People Coordinator

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

This job description outlines the role of a People Coordinator supporting global HR functions and AI automation initiatives. The position requires 2+ years of HR operations experience, strong analytical skills, and proficiency with HR systems. Responsibilities include providing end-to-end HR support, managing HR tickets, and collaborating with vendors. Preferred qualifications include experience with AI tools and digital HR platforms.

Expert Labs Project Administrator

Company: IBM

Location: BUDAPEST, HU

Posted Dec 18, 2025

The role involves supporting financial objectives through project management and accounting skills, requiring proficiency in English and Italian, with a collaborative team environment focused on delivering world-class services.

Expert monétique paiement - IBM Client Inovation Center - H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 18, 2025

This text describes a consulting role at IBM focusing on digital transformation, collaboration with global clients, and career development through innovative technologies and strategic partnerships.

Network Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

IBM Consulting offers roles in cloud and AI innovation, emphasizing collaboration, technical expertise, and career growth through global client partnerships and continuous learning.

Technical Consultant-Cloud Security Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description outlines a role as an Application Security Consultant at IBM Consulting, focusing on software development, security expertise, and compliance. Responsibilities include managing SaaS applications, ensuring security baselines, and monitoring vulnerabilities. Required qualifications include a bachelor's degree and specific technical skills in security and compliance.

Group Manager- Transition

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a career opportunity at IBM Consulting focusing on global client collaboration, digital transformation, and innovation through agile methodologies and AI. It emphasizes career growth, strategic partnerships, and impactful work across industries.

BPO Strategy Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 18, 2025

This role involves consulting and innovating BPO services, collaborating with clients for transformative solutions, and offering career growth opportunities at IBM. The position emphasizes co-creation partnerships, technological integration, and driving digital transformation through strategic consulting and project management.

Process Delivery Specialist-Record to Report TL

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 18, 2025

The text highlights IBM's innovative achievements and mission to improve business and society through technology. It also describes a job opportunity for a Team Lead in Accounting with requirements for skills in finance, analytics, and leadership.

Product Management - junior

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 18, 2025

This job description highlights opportunities to build foundational skills, collaborate across disciplines, and make a meaningful impact on IBM's product strategy. The role involves cross-functional teamwork, innovation, and contributing to strategic programs while gaining domain expertise in product lifecycle management.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This role involves leading teams to innovate and deliver solutions for clients using IBM's technology, focusing on collaboration and strategic growth.

Application developer-Mobile IOS

Company: IBM

Location: NO City, BR

Posted Dec 18, 2025

IBM Consulting offers career opportunities focused on client relationships, hybrid cloud, and AI innovation. The role emphasizes collaboration, growth, and delivering impactful solutions through global delivery centers.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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