Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Application Developer-Microsoft .NET Stack

Company: IBM

Location: Hyderabad, IN

Posted Dec 18, 2025

IBM Consulting offers a Software Developer role focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth with strong technical requirements.

Managing Consultant - Cyber Threat Management Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 18, 2025

The text describes a Senior Managing Security Consultant role focusing on cyber security solutions, client relationship management, and technical expertise. It outlines responsibilities such as threat analysis, solution development, and team leadership, along with required qualifications in security operations and certifications.

Application Developer - Senior ReactJS

Company: IBM

Location: Giza, EG

Posted Dec 18, 2025

This job posting seeks a Senior Front End Developer with React expertise to collaborate on project delivery, mentorship, and AI initiatives in Egypt. Responsibilities include frontend development, cross-functional teamwork, and adherence to best practices. Requirements include a bachelor's degree, 4+ years of React experience, and strong communication skills.

IBM Internship Application Developer-Microsoft.Net

Company: IBM

Location: Bucharest, RO

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI projects with global client partnerships. It highlights technical expertise, cross-cultural teamwork, and professional development in a supportive environment.

Application Developer-ServiceNow

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

IBM Consulting promotes career growth through collaborative client relationships, innovation in hybrid cloud and AI solutions, and a supportive culture focused on skill development and impactful results.

Infrastructure Specialist-System Administration

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

This job description outlines an Infrastructure Specialist role at IBM, requiring technical expertise in areas like SSL administration, MQ configuration, and cloud technologies. The position involves supporting infrastructure across industries and delivering solutions that meet client needs.

Application Developer-SAP UX

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles in hybrid cloud and AI development, long-term client relationships, and professional development. Required skills include SAP UX, BTP services, and programming expertise, with a focus on delivering impactful solutions.

DELIVERY MANAGER-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description highlights a career in IBM Consulting focused on digital transformation, hybrid cloud, and AI initiatives. The role involves managing employee benefits, compensation processes, and ensuring compliance with policies. It emphasizes collaboration, career growth, and working with global clients through strategic partnerships and technology platforms.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a Senior Product Manager AI role at IBM Software, focusing on driving AI-driven capabilities for enterprise solutions. It highlights innovation, global collaboration, and impactful work in shaping AI integration platforms with strong emphasis on governance and scalability.

Senior ODM Developer

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This text describes a job opening for an IBM ODM Developer role, outlining responsibilities such as designing taxonomies, collaborating with stakeholders, and developing decision services. It specifies required education (bachelor's degree), technical skills in Java and IBM ODM tools, and preferred qualifications like a master's degree and experience with Agile methodologies. The role emphasizes problem-solving, system integration, and working within IBM's technology ecosystem.

Supply Chain Sustainability Intern: 2026

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 18, 2025

This internship offers a unique opportunity to explore sustainability in global supply chains using IBM's technologies. Responsibilities include analyzing data, developing policies, and collaborating on cross-functional projects. Requirements include a bachelor's degree and experience with AI tools.

Pentration Tester

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

The role involves planning and executing penetration tests on systems and applications, requiring expertise in cybersecurity tools and OWASP vulnerabilities. IBM seeks candidates with a bachelor's degree and experience in manual and automated testing methods.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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