Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

SAP SCM Complex Project Manager

Company: IBM

Location: LISBOA, PT

Posted Dec 18, 2025

This role involves collaborating with global clients, managing complex projects, and driving growth through SAP expertise and leadership. It emphasizes career development, strategic partnerships, and impactful business outcomes.

Application Developer-Open Source

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for professional growth through Agile environments and technical expertise. It highlights required skills in SAP Hybris Commerce and Java, along with preferred soft skills in teamwork and creativity.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

IBM's job posting highlights opportunities for growth, collaboration, and innovation in a supportive environment. The Offer Specialist role emphasizes teamwork, attention to detail, and career development within a global network.

DevSecOps Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

The role involves DevSecOps engineering with responsibilities in infrastructure setup, code lifecycle management, and security compliance. IBM Cloud emphasizes growth, innovation, and expertise in cloud technologies.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: Coimbatore, IN

Posted Dec 18, 2025

IBM Consulting offers roles focused on hybrid cloud and AI projects, emphasizing collaboration, innovation, and career growth. The position requires technical expertise in SAP CPI, strong communication skills, and experience in configuration management and testing.

CX Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 18, 2025

IBM Consulting offers career opportunities focused on hybrid cloud and AI solutions, emphasizing innovation, collaboration, and long-term growth through strategic partnerships and robust technology.

Business Transformation Consultant-IoT & PLM

Company: IBM

Location: Taipei, TW

Posted Dec 18, 2025

This text promotes IBM Consulting as a career path emphasizing collaboration, innovation, and professional growth. It highlights opportunities to work with global clients on hybrid cloud and AI solutions, along with skills development and impactful projects. The role requires technical expertise and problem-solving abilities in a dynamic, supportive environment.

IBM Java Internship

Company: IBM

Location: TIMISOARA, RO

Posted Dec 18, 2025

The IBM Consulting internship offers growth opportunities, collaboration with industry experts, and a supportive environment for learning and innovation.

Package Consultant - SAP SCM SD

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

The text describes a career in IBM Consulting focused on client collaboration, hybrid cloud/AI solutions, and innovation. It highlights opportunities for growth, technical expertise, and customer-centric problem-solving in global delivery centers.

SAP Full Stack Developer

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This text describes a SAP full stack developer role at IBM, emphasizing opportunities for innovation, collaboration with global clients, and career growth through technical expertise and digital transformation initiatives.

Package Consultant-SAP HANA Application Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

The role involves working in IBM's delivery centers to deliver technical expertise and innovate with clients. Responsibilities include SAP security implementation, project leadership, and technical testing. Required skills include ECC 60 role build and SOD understanding.

Project manager, Technology Expert Labs

Company: IBM

Location: BUDAPEST, HU

Posted Dec 18, 2025

The text describes IBM's Technology Expert Labs, emphasizing their role in helping clients adopt and optimize IBM technology solutions globally. It highlights services like strategic planning, AI implementation, and cloud adoption, along with job responsibilities for Project Managers focused on delivering successful outcomes through teamwork and agile methodologies.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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