Customer Satisfaction Jobs in Atlanta, GA

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Looking for Customer Satisfaction jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Atlanta, GA area.

Tech Advisory and Delivery Manager

Company: Boston Consulting Group (BCG)

Location: Atlanta, GA

Posted Jan 24, 2025

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, digital transformation, and technology. Founded in 1963, BCG pioneered business strategy and now helps clients with total transformation, blending digital and human capabilities. BCG Platinion, a subsidiary launched in 2000, adds deep technical expertise, focusing on digital transformation through technology, design, cybersecurity, and risk management. As a manager, you'll lead complex project modules, develop specialized knowledge, and manage junior team members. The role requires expertise in digital strategy, data and analytics platforms, cloud infrastructure, and software management. BCG offers competitive compensation, benefits, and a supportive work environment.

Customer Service Associate

Company: Walgreens

Location: Newnan, GA

Posted Jan 24, 2025

The text describes a job role that involves delivering a distinctive and delightful customer experience. The responsibilities include engaging customers, resolving issues, and providing efficient checkout service. The role also involves maintaining store cleanliness, implementing asset protection procedures, and ensuring compliance with regulated product laws. The job requires fluency in English and a flexible schedule, including evenings and weekends. Preferred qualifications include prior retail experience and familiarity with Walgreens. The role offers a salary range of $15 - $17.5 per hour.

SMB Implementation Manager

Company: ServiceTitan

Location: Atlanta, GA

Posted Jan 24, 2025

ServiceTitan, a leading software technology platform for the trades, is seeking an SMB Implementation Manager. The role involves serving as the single point of contact during a customer's onboarding/implementation process, guiding them from sign-up to success, and overseeing their account to ensure correct product usage. The ideal candidate should have at least 2+ years of relevant experience, exceptional project management skills, and strong customer relationship skills. ServiceTitan offers a family-friendly environment with extended parental leave, pregnancy support, and a diverse, inclusive culture. The company is committed to helping Titans and customers achieve the extraordinary.

Pharmacy Customer Service Associate

Company: Walgreens

Location: Gainesville, GA

Posted Jan 24, 2025

Shift Lead

Company: Walgreens

Location: Kennesaw, GA

Posted Jan 24, 2025

Shift Lead

Company: Walgreens

Location: Savannah, GA

Posted Jan 24, 2025

The job involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Responsibilities also include coaching team members, maintaining store cleanliness, and complying with all company policies. The role requires leadership experience, fluency in English, and knowledge of store systems. Preferred qualifications include experience with store inventory control.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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