Customer Satisfaction Jobs in Atlanta, GA

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Looking for Customer Satisfaction jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Atlanta, GA area.

Diesel Technician

Company: Cummins

Location: Morrow, GA

Posted Jan 23, 2025

Cummins Inc. is seeking a skilled Diesel Technician for their Distribution Business in Forest Park, GA. The role involves engine repairs, troubleshooting, and preventative maintenance. The technician will also complete complex repairs, document work, and undergo ongoing training. A $5000 sign-on bonus is offered. Preferred qualifications include an Advanced Technician Level III certification, a valid driver's license, 2 years of driving experience, and a clean motor vehicle report. The role requires adherence to safety and environmental policies, and is subject to drug testing.

Forklift Operator

Company: BD

Location: Conyers, GA

Posted Jan 23, 2025

BD, a leading global medical technology company, is seeking a warehouse associate. The role involves unloading inbound trucks, loading outbound trucks, and managing inventory using a forklift. Essential duties include locating and retrieving products, maintaining a clean work area, and adhering to safety protocols. The company values teamwork, continuous learning, and a culture that supports personal growth. Qualifications include a high school diploma, relevant experience, and the ability to operate material handling equipment. The position requires physical stamina and the ability to work in varying weather conditions.

Management Trainee

Company: Enterprise Mobility

Location: Kennesaw, GA

Posted Jan 23, 2025

Enterprise Mobility is currently recruiting for its Management Training Program, offering a clear career path with opportunities in various fields. The role involves learning the business from day one, mastering skills in customer service, sales, marketing, finance, and operations. The company provides comprehensive benefits, including competitive compensation, health insurance, 401(k) retirement plan, and employee discounts. The position requires a Bachelor's degree, minimum 6 months of relevant experience, a valid driver's license, and authorization to work in the US.

Sales Management Trainee

Company: Enterprise Mobility

Location: Statesboro, GA

Posted Jan 23, 2025

Senior Territory Manager - Atlanta, GA

Company: BD

Location: Atlanta, GA

Posted Jan 23, 2025

Principal Business Consultant, Architecture & Engineering/Buildings

Company: Autodesk

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Autodesk is seeking a dynamic Principal Consultant for its Architecture and Engineering Services group in North America. The role involves defining and deploying innovative strategies and solutions in digital design, delivery, and management. Key responsibilities include working with Autodesk's largest customers, shaping the Autodesk Consulting service offering, and leading transformational change at the enterprise level. The ideal candidate should have a Bachelor's degree in a relevant field, at least seven years of hands-on experience in the buildings industry, and excellent strategic thinking, innovation, and communication skills. Preferred qualifications include advanced knowledge of industry practices and Autodesk products.

(USA) Staff Pharmacist

Company: Walmart

Location: Dalton, GA

Posted Jan 23, 2025

Senior Site Reliability Engineer

Company: UKG

Location: Atlanta, GA

Posted Jan 23, 2025

UKG is seeking a Senior Site Reliability Engineer with extensive experience in engineering or cloud, and proficiency in public cloud platforms like GCP, AWS, or Azure. The role involves developing software solutions to enhance service delivery, automating tasks, and ensuring a flawless customer experience. Key responsibilities include system design consulting, capacity planning, defining and implementing standards, supporting teams, improving system performance, collaborating with engineering professionals, and participating in incident response. The ideal candidate should have an engineering degree or equivalent experience, coding skills in languages like Python, JavaScript, C++, or Java, and understanding of best practices in metric generation, log aggregation, time-series databases, and distributed tracing.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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