Customer Satisfaction Jobs in Austin, TX

Positions 65,066 Updated daily

Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

Social Media Manager

Company: Public Storage

Location: Plano, TX

Posted Jun 03, 2025

Presently, we seek a creative, strategic, and data-driven Manager of Social Media to develop and execute compelling social media strategies that grow brand…

Sales Associate Stretch Zone Memorial

Company: Stretch Zone - 1118

Location: Houston, TX

Posted Jun 02, 2025

Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and…

Electrical Service Manager

Company: Ampology Electrical Services, LLC

Location: Pflugerville, TX

Posted Jun 02, 2025

Read and interpret blueprints to facilitate system design and implementation. Ability to read blueprints and understand system design concepts.

Registered Nurse

Company: TotalCare

Location: Garland, TX

Posted Jun 03, 2025

Current RN license and licensed to work in the state of Texas. Enhances professional growth and development through participation in educational programs,…

Cloud & Infrastructure Manager

Company: Meneses Law PLLC

Location: Houston, TX

Posted Jun 02, 2025

The ideal candidate will possess deep technical expertise in multi-cloud environments and demonstrate strong leadership capabilities in managing cross-…

Journeyman Electrician – Career Growth + Top Pay

Company: Malek Service Company

Location: Houston, TX

Posted Jun 02, 2025

Valid driver’s license with a clean driving record required. Rotating on-call schedule for after-hours service calls. Proficient in CRM or job management tools.

Graphic Design Lead

Company: Stages

Location: Houston, TX

Posted Jun 03, 2025

Experience with website design or maintenance, or other publishing tools. Proven graphic design skills with 3-5 years of experience or Bachelor’s Degree in…

EXPERIENCED Automotive Sales Professional

Company: TEXAS NISSAN OF GRAPEVINE

Location: Grapevine, TX

Posted Jun 02, 2025

Clean driving record and valid driver’s license. Continuously develop product and sales acumen to become the vehicle authority. 401(k) with company match.

Marketing Manager

Company: Kofile Technologies

Location: Dallas, TX

Posted Jun 03, 2025

Responsibilities include selecting the right events, working with local field teams on logistics, developing pre-event outreach campaigns to drive attendance,…

Certified HVAC Installer LEAD position

Company: Goettl Air Conditioning and Plumbing

Location: Austin, TX

Posted Jun 03, 2025

EPA Type II certification; TDLR. Proficiency in reading electrical schematics, wiring, and performing duct cleaning tasks preferred.

Install Plumber

Company: A & A Plumbing, Heating & Cooling LLC

Location: Schertz, TX

Posted Jun 02, 2025

Easy-to-use tablet system for field technicians. Continued training in every facet of plumbing from technical skill to sales and customer service; WE MAKE…

Customer Serv Rep-Sr

Company: UT Health Science Center at San Antonio

Location: San Antonio, TX

Posted Jun 03, 2025

Under limited supervision, ensures that customers receive the best service possible through processing orders, preparing general correspondence, and…

Frequently Asked Questions

What are the typical salary ranges for Customer Satisfaction roles by seniority?
Salaries for Customer Satisfaction roles vary significantly based on experience, location, and company size. Entry-level Customer Support Specialists typically earn between $40,000 and $60,000 annually. Mid-level positions, such as Senior Customer Service Representatives or CX Analysts, often range from $60,000 to $90,000. Senior roles like Customer Success Managers, CX Strategists, or Directors of Customer Experience can command salaries from $90,000 to over $150,000, especially in tech companies or those with complex product offerings.
What skills and certifications are essential for Customer Satisfaction professionals?
Key skills include exceptional communication (written and verbal), active listening, empathy, problem-solving, and conflict resolution. Proficiency with CRM platforms like Salesforce Service Cloud, Zendesk, HubSpot Service Hub, or Intercom is vital. For more analytical or strategic CX roles, data analysis skills and experience with tools like Tableau or Google Analytics are beneficial. Relevant certifications include the Certified Customer Experience Professional (CCXP) from the CXPA, specific CRM platform certifications, or ITIL Foundation for roles in technical support operations.
Is remote work commonly available for Customer Satisfaction roles?
Yes, remote work is highly prevalent in the Customer Satisfaction field, particularly for frontline customer support and some customer success management roles. The nature of these positions, often relying on cloud-based communication tools, CRMs, and knowledge bases, makes them well-suited for remote or hybrid models. Companies often provide comprehensive virtual onboarding and support to ensure remote teams remain connected and effective, offering flexibility for many professionals.
What are the common career progression paths within Customer Satisfaction?
Career paths often start with Customer Support Specialist roles, progressing to Senior Specialist or Team Lead. From there, individuals can advance to Manager or Director of Customer Success/Experience. Specialization is also common, leading to roles such as CX Analyst, Journey Mapper, Product Support Engineer, or Customer Advocacy Manager. Some professionals transition into related fields like Product Management, Sales Enablement, or Learning & Development, leveraging their deep understanding of customer needs and product usage.
What are the current industry trends impacting Customer Satisfaction?
Several trends are reshaping the Customer Satisfaction landscape. There's a strong push towards <em>proactive customer experience</em>, using data and AI (like sentiment analysis tools or predictive analytics) to anticipate and address customer needs before they arise. The adoption of <em>AI-powered chatbots and self-service portals</em> continues to grow, automating routine inquiries and freeing human agents for complex issues. Furthermore, an increased focus on <em>omnichannel experiences</em> ensures seamless interactions across all touchpoints, and the emphasis on demonstrating <em>Customer Experience ROI</em> drives data-driven decision-making and investment in advanced VoC (Voice of Customer) programs.

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