Customer Satisfaction Jobs in Austin, TX

Positions 65,066 Updated daily

Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

Construction Project Manager II

Company: Medxcel

Location: Austin, TX

Posted Jun 04, 2025

Bachelor degree in related field, preferably business, architecture, engineering, construction science or healthcare related OR ten years relevant experience…

Assistant Director of Kitchen – Day Shift

Company: Chick-fil-A

Location: San Antonio, TX

Posted Jun 04, 2025

A Director will serve in Kitchen or Hospitality operations, driving sales, profit, and morale while maintaining quality of taste, speed, cleanliness, and an…

International Direct Ship Program Manager

Company: YETI

Location: Austin, TX

Posted Jun 03, 2025

Develop and implement strategies to improve program efficiency and effectiveness. Lead process implementation, document management and operational efficiency.

Over-Night Level 2 Security Officer

Company: Andy Frain Services

Location: Dallas, TX

Posted Jun 03, 2025

State Guard license is required. Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.

Senior Software Engineer

Company: Toyota

Location: Plano, TX

Posted Jun 03, 2025

Along with willingness to take an active role in their career trajectory; the Senior Software Engineer is tasked with working with product owners to understand…

Mobile Associate - Retail Sales

Company: T-Mobile USA, Inc.

Location: San Antonio, TX

Posted Jun 04, 2025

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in…

Customer Service / Sales / Insurance

Company: Neri Insurance Agency dba Fiesta Auto Insurance

Location: Farmers Branch, TX

Posted Jun 03, 2025

PAID TRAINING: Get your insurance license in just 30 days! $200 SIGN-ON BONUS: Earn it upon receiving your insurance license within 30 days.

Assistant Director of Kitchen – Evening Shift

Company: Chick-fil-A

Location: San Antonio, TX

Posted Jun 04, 2025

A Director will serve in Kitchen or Hospitality operations, driving sales, profit, and morale while maintaining quality of taste, speed, cleanliness, and an…

Staff Accountant II

Company: Xammax

Location: San Antonio, TX

Posted Jun 03, 2025

Proven experience in financial management, accounting, or a related field, at least 2 years. Bachelor’s degree in Accounting or Finance; CPA certification is…

Retail Sales Associate / Design Associate (Home Furnishings)

Company: Room & Board

Location: Austin, TX

Posted Jun 04, 2025

2+ years of experience working in a customer-centric, fashion/design savvy retail environment with a passion for design and engaging with customers on the…

Sales Support Coordinator

Company: Hank Chol State Farm Insurnace Agency

Location: Houston, TX

Posted Jun 03, 2025

The ideal candidate will be responsible for driving sales and promoting our products. Conduct sales transactions efficiently while maintaining accuracy in the…

HVAC Service Technician

Company: Goettl Air Conditioning and Plumbing

Location: Austin, TX

Posted Jun 04, 2025

Ability to provide a basic set of your own tools. Diagnose and troubleshoot electrical and mechanical faults of HVAC systems. Fully stocked vans you take home.

Frequently Asked Questions

What are the typical salary ranges for Customer Satisfaction roles by seniority?
Salaries for Customer Satisfaction roles vary significantly based on experience, location, and company size. Entry-level Customer Support Specialists typically earn between $40,000 and $60,000 annually. Mid-level positions, such as Senior Customer Service Representatives or CX Analysts, often range from $60,000 to $90,000. Senior roles like Customer Success Managers, CX Strategists, or Directors of Customer Experience can command salaries from $90,000 to over $150,000, especially in tech companies or those with complex product offerings.
What skills and certifications are essential for Customer Satisfaction professionals?
Key skills include exceptional communication (written and verbal), active listening, empathy, problem-solving, and conflict resolution. Proficiency with CRM platforms like Salesforce Service Cloud, Zendesk, HubSpot Service Hub, or Intercom is vital. For more analytical or strategic CX roles, data analysis skills and experience with tools like Tableau or Google Analytics are beneficial. Relevant certifications include the Certified Customer Experience Professional (CCXP) from the CXPA, specific CRM platform certifications, or ITIL Foundation for roles in technical support operations.
Is remote work commonly available for Customer Satisfaction roles?
Yes, remote work is highly prevalent in the Customer Satisfaction field, particularly for frontline customer support and some customer success management roles. The nature of these positions, often relying on cloud-based communication tools, CRMs, and knowledge bases, makes them well-suited for remote or hybrid models. Companies often provide comprehensive virtual onboarding and support to ensure remote teams remain connected and effective, offering flexibility for many professionals.
What are the common career progression paths within Customer Satisfaction?
Career paths often start with Customer Support Specialist roles, progressing to Senior Specialist or Team Lead. From there, individuals can advance to Manager or Director of Customer Success/Experience. Specialization is also common, leading to roles such as CX Analyst, Journey Mapper, Product Support Engineer, or Customer Advocacy Manager. Some professionals transition into related fields like Product Management, Sales Enablement, or Learning & Development, leveraging their deep understanding of customer needs and product usage.
What are the current industry trends impacting Customer Satisfaction?
Several trends are reshaping the Customer Satisfaction landscape. There's a strong push towards <em>proactive customer experience</em>, using data and AI (like sentiment analysis tools or predictive analytics) to anticipate and address customer needs before they arise. The adoption of <em>AI-powered chatbots and self-service portals</em> continues to grow, automating routine inquiries and freeing human agents for complex issues. Furthermore, an increased focus on <em>omnichannel experiences</em> ensures seamless interactions across all touchpoints, and the emphasis on demonstrating <em>Customer Experience ROI</em> drives data-driven decision-making and investment in advanced VoC (Voice of Customer) programs.

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