Customer Satisfaction Jobs in Austin, TX

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Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

SR Project Manager

Company: Andrews Distributing

Location: Dallas, TX

Posted Apr 26, 2025

Conducts independent research and analysis and assembles cross functional teams to solve ambiguous problems and develops recommendations to senior leaders and…

View Details Apply on SimplyHired

Trade Specialist II (Electrical &/or Automotive Background)

Company: VIXXO

Location: Dallas, TX

Posted Apr 25, 2025

8+ years of relevant trade experience in field services including project management of multiple trades. Support the Account team with escalations, technical…

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Garage Door Technician/Installer - 2 Years Exp

Company: Flash Garage Door Service

Location: Houston, TX

Posted Apr 28, 2025

Must have clean driving record. Maintain tools and equipment in good working condition, reporting any issues promptly. Company truck and fuel card provided.

View Details Apply on SimplyHired

Commercial HVAC/R Service Technician

Company: LPC Services

Location: Austin, TX

Posted Apr 28, 2025

Valid driver's license with a clean driving record; experience as a van driver is a plus. Read and interpret schematics and technical drawings to diagnose…

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loan repayment program contract travel

Travel RN - ICU - $1,634 per week

Company: Care Team Solutions

Location: Austin, Texas

Posted Apr 27, 2025

View Details Apply on healthecareers.com

Unarmed Commercial Foot/Vehicle Patrol Security Officers for Round Rock - Immediate Start

Company: Allied Consulting & Security Services

Location: Round Rock, TX

Posted Apr 28, 2025

Must have a valid, state issued Driver’s License and clean driving record. Must own a smartphone for scheduling and clocking in / out.

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travel health insurance retirement plan

Travel Nurse RN - Hospice - $2,010 per week

Company: IDR Healthcare

Location: Austin, Texas

Posted Apr 28, 2025

View Details Apply on healthecareers.com

Retrofit Installer

Company: LPC Services

Location: Austin, TX

Posted Apr 28, 2025

Valid driver's license with a clean driving record; van driving experience is beneficial. Ability to read schematics and technical drawings accurately.

View Details Apply on SimplyHired

Janitorial Worker

Company: Office Pride Commercial Cleaning Services: Austin & San Marcos

Location: Austin, TX

Posted Apr 28, 2025

Must provide own reliable transportation. Duties include maintaining the cleanliness of restaurant space and sitting areas, restocking supplies, cleaning…

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Data Scientist Principal – Bank AI/ML

Company: USAA

Location: San Antonio, TX

Posted Apr 28, 2025

Clearly translates complex analytical and technical concepts to diverse, technical, and non-technical audiences in a way that promotes organizational data…

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Framing Carpenter

Company: Renewal by Andersen | Esler Companies

Location: Carrollton, TX

Posted Apr 26, 2025

If driving for the company, must have and maintain a valid state issued driver’s license and a clear driving record. Must provide own work tools.

View Details Apply on SimplyHired
hospital per diem contract

Travel Nurse RN - Med Surg - $1,210 per week

Company: Medical Solutions

Location: Austin, Texas

Posted Apr 27, 2025

View Details Apply on healthecareers.com

Frequently Asked Questions

What are the typical salary ranges for Customer Satisfaction roles by seniority?
Salaries for Customer Satisfaction roles vary significantly based on experience, location, and company size. Entry-level Customer Support Specialists typically earn between $40,000 and $60,000 annually. Mid-level positions, such as Senior Customer Service Representatives or CX Analysts, often range from $60,000 to $90,000. Senior roles like Customer Success Managers, CX Strategists, or Directors of Customer Experience can command salaries from $90,000 to over $150,000, especially in tech companies or those with complex product offerings.
What skills and certifications are essential for Customer Satisfaction professionals?
Key skills include exceptional communication (written and verbal), active listening, empathy, problem-solving, and conflict resolution. Proficiency with CRM platforms like Salesforce Service Cloud, Zendesk, HubSpot Service Hub, or Intercom is vital. For more analytical or strategic CX roles, data analysis skills and experience with tools like Tableau or Google Analytics are beneficial. Relevant certifications include the Certified Customer Experience Professional (CCXP) from the CXPA, specific CRM platform certifications, or ITIL Foundation for roles in technical support operations.
Is remote work commonly available for Customer Satisfaction roles?
Yes, remote work is highly prevalent in the Customer Satisfaction field, particularly for frontline customer support and some customer success management roles. The nature of these positions, often relying on cloud-based communication tools, CRMs, and knowledge bases, makes them well-suited for remote or hybrid models. Companies often provide comprehensive virtual onboarding and support to ensure remote teams remain connected and effective, offering flexibility for many professionals.
What are the common career progression paths within Customer Satisfaction?
Career paths often start with Customer Support Specialist roles, progressing to Senior Specialist or Team Lead. From there, individuals can advance to Manager or Director of Customer Success/Experience. Specialization is also common, leading to roles such as CX Analyst, Journey Mapper, Product Support Engineer, or Customer Advocacy Manager. Some professionals transition into related fields like Product Management, Sales Enablement, or Learning & Development, leveraging their deep understanding of customer needs and product usage.
What are the current industry trends impacting Customer Satisfaction?
Several trends are reshaping the Customer Satisfaction landscape. There's a strong push towards <em>proactive customer experience</em>, using data and AI (like sentiment analysis tools or predictive analytics) to anticipate and address customer needs before they arise. The adoption of <em>AI-powered chatbots and self-service portals</em> continues to grow, automating routine inquiries and freeing human agents for complex issues. Furthermore, an increased focus on <em>omnichannel experiences</em> ensures seamless interactions across all touchpoints, and the emphasis on demonstrating <em>Customer Experience ROI</em> drives data-driven decision-making and investment in advanced VoC (Voice of Customer) programs.

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