Customer Satisfaction Jobs in Austin, TX

Positions 65,066 Updated daily

Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

Custodial Trainer

Company: Wellness Cleaning

Location: Plano, TX

Posted Apr 23, 2025

Stay current on industry trends, new tools, and training certifications. Utilize digital tools for training (e-learning platforms, instructional videos, apps).

Enterprise Project Manager

Company: Travis County

Location: Austin, TX

Posted Apr 24, 2025

Holidays, some nights, some weekendsLocation: 700 Lavaca StreetDepartment: Technology and OperationsCriminal background check, driving, education, and…

Senior Software Engineer - Services

Company: Whisker

Location: Austin, TX

Posted Apr 24, 2025

Creates and maintains software specifications, technical architecture documents, and implementation plans. Bachelor’s and/or Master’s in Computer Science or a…

Client Manager - Laboratory Services - (HMH Annex)

Company: Houston Methodist Specialty Physician Group

Location: Houston, TX

Posted Apr 23, 2025

Identifies opportunities to develop new business and assists with clinic implementation as assigned. Meets with physicians and other stakeholders prior to HMLS…

Electrician

Company: Yellowstone Local

Location: San Antonio, TX

Posted Apr 23, 2025

Driving Record: Valid driver’s license with a clean record. Install, repair, and maintain electrical systems for residential and commercial clients.

Data Scientist Principal – Bank AI/ML

Company: USAA

Location: San Antonio, TX

Posted Apr 25, 2025

Clearly translates complex analytical and technical concepts to diverse, technical, and non-technical audiences in a way that promotes organizational data…

Sushi Chef

Company: Osaka Steak and Sushi

Location: San Antonio, TX

Posted Apr 24, 2025

Provide exceptional customer service by engaging with guests about menu items and offering recommendations. Ensure all food handling and safety regulations are…

Experienced Sales Associate

Company: GRAPEVINE DODGE CHRYSLER JEEP

Location: Grapevine, TX

Posted Apr 24, 2025

A valid driver’s license and professional presence. Following up with leads and maintaining a client-focused CRM pipeline. *401(K)* with Company Match.

Custodial Hotel Housekeeping Trainer

Company: Wellness Cleaning

Location: Plano, TX

Posted Apr 23, 2025

Reinforce empathy and respect for all guests, including families, VIPs, and international travelers. Educate on the proper care of hotel-specific tools (vacuums…

HVACR Service Technician

Company: Protechs Restaurant & Commercial Services

Location: Austin, TX

Posted Apr 24, 2025

If you are a skilled Senior HVAC Technician with expertise in mechanical systems, HVAC/R, welding, air conditioning, schematics reading, field service, and…

Staff Software Engineer, Embedded Radio Software and Connectivity

Company: General Motors

Location: Austin, TX

Posted Apr 24, 2025

Bachelor's degree in electrical engineering or a related field. 8+ years of experience in embedded Linux kernel development, device driver programming, and…

Senior Software Engineer, Linux Kernel & Driver Development

Company: General Motors

Location: Austin, TX

Posted Apr 24, 2025

Bachelor's degree in electrical engineering or a related field. Bachelor's degree in electrical engineering or a related field.

Frequently Asked Questions

What are the typical salary ranges for Customer Satisfaction roles by seniority?
Salaries for Customer Satisfaction roles vary significantly based on experience, location, and company size. Entry-level Customer Support Specialists typically earn between $40,000 and $60,000 annually. Mid-level positions, such as Senior Customer Service Representatives or CX Analysts, often range from $60,000 to $90,000. Senior roles like Customer Success Managers, CX Strategists, or Directors of Customer Experience can command salaries from $90,000 to over $150,000, especially in tech companies or those with complex product offerings.
What skills and certifications are essential for Customer Satisfaction professionals?
Key skills include exceptional communication (written and verbal), active listening, empathy, problem-solving, and conflict resolution. Proficiency with CRM platforms like Salesforce Service Cloud, Zendesk, HubSpot Service Hub, or Intercom is vital. For more analytical or strategic CX roles, data analysis skills and experience with tools like Tableau or Google Analytics are beneficial. Relevant certifications include the Certified Customer Experience Professional (CCXP) from the CXPA, specific CRM platform certifications, or ITIL Foundation for roles in technical support operations.
Is remote work commonly available for Customer Satisfaction roles?
Yes, remote work is highly prevalent in the Customer Satisfaction field, particularly for frontline customer support and some customer success management roles. The nature of these positions, often relying on cloud-based communication tools, CRMs, and knowledge bases, makes them well-suited for remote or hybrid models. Companies often provide comprehensive virtual onboarding and support to ensure remote teams remain connected and effective, offering flexibility for many professionals.
What are the common career progression paths within Customer Satisfaction?
Career paths often start with Customer Support Specialist roles, progressing to Senior Specialist or Team Lead. From there, individuals can advance to Manager or Director of Customer Success/Experience. Specialization is also common, leading to roles such as CX Analyst, Journey Mapper, Product Support Engineer, or Customer Advocacy Manager. Some professionals transition into related fields like Product Management, Sales Enablement, or Learning & Development, leveraging their deep understanding of customer needs and product usage.
What are the current industry trends impacting Customer Satisfaction?
Several trends are reshaping the Customer Satisfaction landscape. There's a strong push towards <em>proactive customer experience</em>, using data and AI (like sentiment analysis tools or predictive analytics) to anticipate and address customer needs before they arise. The adoption of <em>AI-powered chatbots and self-service portals</em> continues to grow, automating routine inquiries and freeing human agents for complex issues. Furthermore, an increased focus on <em>omnichannel experiences</em> ensures seamless interactions across all touchpoints, and the emphasis on demonstrating <em>Customer Experience ROI</em> drives data-driven decision-making and investment in advanced VoC (Voice of Customer) programs.

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