Customer Satisfaction Jobs in Chicago, IL
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Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.
Lead Data Science Analyst (Credit Risk - Home Loans Servicing)
Company: Discover
Location: Chicago, IL
Posted Jan 29, 2025
Discover is offering a job opportunity for a skilled professional in analytics, engineering, statistics, or a related field. The role involves working closely with management to execute analytical initiatives, solving business problems using techniques like segmentation optimization, advanced analytics, and machine learning. The successful candidate will be responsible for creating reports and dashboards, managing and escalating risks, and analyzing trends related to Discover Home Loan Acquisition activities. The position requires hands-on experience in mortgage servicing, leading the development and implementation of advanced analytics, and collaborating with cross-functional partners. The ideal candidate should have a Bachelor's degree in a relevant field and 4+ years of experience in credit risk, fraud risk, marketing analytics, optimization, operations analytics, data science, or a related field. The role is primarily performed indoors in an office setting, with the ability to operate office equipment and communicate effectively. Discover offers a competitive total compensation package, including a base pay range of $105,500 to $147,100, additional incentives, and a range of benefits. Discover is committed to a diverse and inclusive workplace and is an equal opportunity employer.
Operations Technology People Manager
Company: McDonald’s Global Technology
Location: Chicago, IL
Posted Jan 29, 2025
McDonald's is seeking a Service Delivery Manager to lead the Operations Technology People (OTP) Program, which supports the increasing technology footprint across nearly 14,000 McDonald's restaurants in the US. The role involves strategic leadership, program management, event management, communications, training, technology deployment, incident management, relationship management, budget management, project execution, and process improvement. The ideal candidate should have 10+ years of overall business experience, 5+ years of project management experience, exceptional communication skills, and proficiency in Microsoft Office Suite. The position offers health and welfare benefits, a 401k plan, educational assistance, flexible working arrangements, and time off policies.
Customer Success Manager - Japanese bilingual
Company: Pasona N A, Inc.
Location: Chicago, IL
Posted Jan 29, 2025
As we expand in the U.S., we are seeking a Bilingual Customer Success Manager to play a pivotal role in ensuring customer satisfaction, fostering long-term…
Senior Customer Success Leader - HCLS
Company: Qualtrics
Location: Chicago, IL
Posted Jan 29, 2025
Qualtrics is seeking a Senior Customer Success Leader to build and lead a team of Technical Success Managers. The role involves driving business value, ensuring top-tier customer management, and assisting customers throughout their lifecycle. The ideal candidate will have 8+ years of professional experience, 35 years of people leadership, and a proven track record of building scalable business operations. They should possess strong prioritization skills, data-driven communication abilities, and an entrepreneurial spirit. The role offers opportunities for growth, teamwork, and a supportive environment with various perks and benefits.
Credit Analyst (Due Diligence Analyst)
Company: Rewards Network
Location: Chicago, IL
Posted Jan 29, 2025
Rewards Network, a company celebrating 40 years in business, offers financial marketing services and dining rewards programs to increase restaurant revenue, traffic, and customer engagement. They leverage advanced technology and data analytics for their unique card-linked offers. The company culture is collaborative, diverse, and passionate, with a focus on problem-solving and career growth. The Due Diligence Analyst Underwriter role involves risk assessment, underwriting of financial services products, and collaboration with sales teams. The position requires strong analytical skills, proficiency in MS Excel, and excellent communication skills. The company offers a comprehensive benefits package, including a competitive salary, paid time off, dining reimbursement, 401k plan, health insurance, and more. The expected pay range is $60,000-$75,000 USD.
Operations Technology People Manager Manager
Company: McDonald’s Global Technology
Location: Chicago, IL
Posted Jan 29, 2025
McDonald's is seeking a Service Delivery Manager to lead the Operations Technology People (OTP) Program, which supports the increasing technology footprint across nearly 14,000 McDonald's restaurants in the US. The role involves strategic leadership, program management, event management, communications, training, technology deployment, incident management, relationship management, budget management, project execution, and process improvement. The ideal candidate should have 10+ years of overall business experience, 5+ years of project management experience, exceptional communication skills, and proficiency in Microsoft Office Suite. The position offers health and welfare benefits, a 401k plan, educational assistance, flexible working arrangements, and time off policies.
Customer Success Manager - RCM
Company: Neolytix
Location: Chicago, IL
Posted Jan 29, 2025
Neolytix, a leading provider of healthcare management services, is seeking a proactive and client-focused Customer Success Manager for Medical Billing. The role involves managing client relationships, improving service delivery, driving customer satisfaction, and reducing revenue leakage. The ideal candidate should have a Bachelor's degree in healthcare administration or a related field, 2+ years of experience in practice management or revenue cycle management within the healthcare industry, and strong knowledge of medical billing software and data analytics platforms. Neolytix values problem solvers and client-focused professionals dedicated to driving results, offering a mission to elevate healthcare provider organizations through data-driven strategies and exceptional client service.
Payment Specialist
Company: Rewards Network
Location: Chicago, IL
Posted Jan 29, 2025
Rewards Network, a company celebrating 40 years in business, is seeking a Payments Specialist. The role involves processing payments, reconciling accounts, and maintaining client relationships. The ideal candidate will have a background in bookkeeping, accounting, or payments, with excellent interpersonal and organizational skills. The company offers a comprehensive benefits package, including health insurance, retirement plans, and a flexible working space.
Customer Success Manager II
Company: Tempus AI
Location: Chicago, IL
Posted Jan 29, 2025
Tempus, a company specializing in precision medicine, is seeking a dynamic leader for its customer success team. The role involves managing a team of professionals, driving strategic initiatives, and ensuring operational excellence. The company values a customer service culture rooted in servant-based leadership, empathy, and professionalism. The ideal candidate should have a background in healthcare, life sciences, or technology, with a proven track record in process improvements and cross-functional project management. The position requires travel up to 15% of the time and offers a salary range of $75,000 to $100,000 in Illinois.
Software Engineer (Chicago)
Company: Nextpoint
Location: Chicago, IL
Posted Jan 29, 2025
Nextpoint, an award-winning team, offers transformative software and services for law firms. They value innovation, creativity, diversity, and initiative, fostering a happy workplace. The Level 2 Support Engineer role involves creating and maintaining a high-performing, reliable environment for clients, collaborating with engineering and product teams, and continuously improving system performance. The ideal candidate has a Bachelor's degree in computer science, 2+ years of support engineering experience, and strong problem-solving skills.