Customer Satisfaction Jobs in Chicago, IL

37,163 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Pharmacy Pre-Grad Intern - WM

Company: Walmart

Location: Niles, IL

Posted Jan 24, 2025

Tech Reception

Company: CSL

Location: Chicago, IL

Posted Jan 24, 2025

Lead, Information Security Strategy ( Cybersecurity Exam Management )

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a job opportunity for a professional with a background in Information Security, Risk Management, Cyber Security, Governance, Risk and Compliance. The role involves managing project tasks, coordinating testing activities, preparing presentations and reports, and promoting awareness of policies and strategies. The company values diversity and offers competitive compensation, benefits, and opportunities for growth. The ideal candidate should have a Bachelor's degree, relevant experience, and certifications like SANS GIAC Introduction to information security (GISF) or CISSP.

Senior Modeler

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a job opportunity for a Data Scientist. The role involves developing predictive models, utilizing machine learning, and presenting results to management. The company values unique skills and offers growth opportunities. The position requires a Master's degree in a related field and 2+ years of experience in data-based analytical solutions. Preferred qualifications include a Ph.D. and 4+ years in the financial service industry. The base pay ranges from $125,000 to $175,000, with additional incentives. Benefits include paid parental leave, 401(k), health benefits, and more. Discover is committed to diversity and inclusion.

Retail Sales Associate - Chicago Premium

Company: Gap Inc.

Location: Aurora, IL

Posted Jan 24, 2025

Gap, an iconic American brand, is seeking a customer service representative. The role involves engaging with customers, providing excellent service, and educating them about products and promotions. The ideal candidate should be a good communicator, problem solver, and able to handle customer interactions professionally. Gap offers benefits including merchandise discounts, competitive Paid Time Off, extensive 401(k) plan, and health insurance. The company is committed to diversity and inclusion, having been recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

Senior Home Lending Advisor - Lemont IL

Company: JPMorgan Chase

Location: Bolingbrook, IL

Posted Jan 24, 2025

Chase Home Lending is seeking a Senior Home Lending Advisor to join their high-energy team. The role involves serving as the primary point of contact for customers throughout the loan process, providing training to the branch team, and collaborating with marketing efforts to create an outstanding customer experience. The ideal candidate will have a Bachelor's degree, 3+ years of mortgage lending experience, and strong communication skills. Preferred qualifications include FHA/VA sales experience, marketing skills, and intermediate PC skills. The position requires NMLS registration and compliance with Dodd Frank/Truth in Lending Act qualification requirements.

Warehouse Associate Days Part Time

Company: Grainger

Location: Minooka, IL

Posted Jan 24, 2025

Grainger, a leading industrial distributor, is hiring part-time Warehouse Associates. The role involves safely completing inbound and outbound tasks, ensuring products are shipped correctly, and maintaining a clean, safe work environment. The company offers competitive pay, benefits, and opportunities for growth. The ideal candidate should be comfortable working on their feet, have attention to detail, and be able to pass a drug screen and background check.

Shift Lead

Company: Walgreens

Location: Joliet, IL

Posted Jan 24, 2025

The role involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Key responsibilities include managing deliveries, processing returns and refunds, maintaining store cleanliness, and assisting with pharmacy tasks. The position requires leadership experience, fluency in English, and knowledge of store systems. The role is based in Joliet, IL, with a salary range of $17 - $19 hourly.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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