Customer Satisfaction Jobs in Chicago, IL

37,163 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Shift Lead

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

The job involves managing store operations, including opening and closing, cash handling, inventory management, and customer service. Key responsibilities include engaging customers, resolving issues, coaching team members, maintaining store cleanliness, and ensuring compliance with regulations. The role requires leadership experience, fluency in English, and flexibility for various shifts. Preferred qualifications include knowledge of store inventory control and pharmacy certification.

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

Walgreens is transforming its pharmacy technician roles to a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory. The role offers training, personal development opportunities, and potential for eight college credit hours through the Walgreens pharmacy technician apprenticeship program.

Shift Lead

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

Pharmacy Technician

Company: Walgreens

Location: Bolingbrook, IL

Posted Jan 24, 2025

Pharmacy Customer Service Associate

Company: Walgreens

Location: Vernon Hills, IL

Posted Jan 24, 2025

The job description involves delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and ensuring positive interactions. The role also includes operating a cash register, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and handling inventory. The employee is expected to adhere to company policies, maintain knowledge of healthcare and pharmacy, and complete necessary training and certifications. Fluency in English, flexibility for various shifts, and good math and computer skills are preferred.

Pharmacy Customer Service Associate

Company: Walgreens

Location: Rockford, IL

Posted Jan 24, 2025

The role involves delivering a distinctive and delightful customer experience by engaging with customers, resolving issues, and providing efficient service. This includes registering sales, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and assisting with inventory management. The position also requires knowledge of store systems, equipment, and adherence to company policies. PTCB certification is preferred but not mandatory. The role is open to applicants with diverse backgrounds, including those with arrest and conviction records, in compliance with the San Francisco Fair Chance Ordinance.

Technical Consultant

Company: SUSE

Location: Peoria, IL

Posted Jan 24, 2025

SUSE, a global leader in open source solutions, is expanding its consulting team. They seek experienced Linux consultants with strong technical skills and interpersonal abilities. The role involves designing, reviewing, and implementing Linux environments for SUSE customers, collaborating with engineering and support teams, and troubleshooting issues. The ideal candidate has 6+ years of IT experience, 3+ years in consulting, and a proven track record in delivering projects. SUSE values inclusivity, empowerment, and integrity, offering a dynamic environment for career growth.

Customer Service Associate

Company: Walgreens

Location: West Dundee, IL

Posted Jan 24, 2025

The text describes a job role focused on delivering a distinctive and delightful customer experience. The responsibilities include engaging customers, providing efficient checkout service, resolving customer issues, and sharing customer service best practices with team members. The role also involves operational tasks such as maintaining store cleanliness, implementing asset protection procedures, and assisting with photo area services. The job requires fluency in English and a flexible schedule, including evenings and weekends. Preferred qualifications include prior retail experience and familiarity with Walgreens.

Customer Service Associate

Company: Walgreens

Location: Lincolnshire, IL

Posted Jan 24, 2025

Pharmacy Technician

Company: Walgreens

Location: Springfield, IL

Posted Jan 24, 2025

Customer Service Associate

Company: Walgreens

Location: Romeoville, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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