Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Associate Product Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Field Service Senior Maintenance Technician - Chicago Region

Company:

Location: Chicago, IL

Posted Jan 24, 2025

ATS, founded in 1985, is a global industrial maintenance company with operations in the US, Mexico, and the UK. They specialize in improving factory performance through expert break-fix and preventative maintenance. Key responsibilities include identifying and sourcing parts, performing maintenance according to industry standards, and optimizing maintenance procedures with customer counterparts. The role requires extensive travel, physical exertion, and adherence to safety protocols. ATS values communication, customer focus, personal discipline, and safety. Desirable skills include experience in condition-based maintenance, precision mechanical alignments, and maintenance of process equipment.

Planning and Inventory Manager

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Uline, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, is seeking a Planning and Inventory Manager. The role involves overseeing an inventory team to ensure 'always in-stock' customer promise, managing day-to-day operations of Demand Planners and Buyers, determining inventory levels, and maintaining strong vendor relationships. The position offers comprehensive benefits including medical, dental, vision and life insurance, 401(k) with employer match, bonus programs, paid holidays, and generous paid time off. Uline also provides employee perks like an on-site café, fitness center, walking trails, and a tuition assistance program.

Category Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, is seeking a Category Manager. The role involves leading and nurturing a product line, researching and sourcing new products, providing product recommendations, leading vendor meetings, and collaborating with various teams. The ideal candidate should have a Bachelor's degree, 7+ years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office, especially Excel. Uline offers comprehensive benefits including medical, dental, vision and life insurance, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program. Employee perks include an on-site café, a first-class fitness center with complimentary personal trainers, and over four miles of walking trails.

Customer Support Specialist

Company: Addison Group

Location: Schaumburg, IL

Posted Jan 24, 2025

Insurance Agent

Company: COUNTRY Financial

Location: Elgin, IL

Posted Jan 24, 2025

Customer Service Representative - $14/hr

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

A well-known Chicagoland institution is seeking a Customer Service Agent for a growth opportunity in a positive work environment. The role involves developing customer relationships, managing client files, preparing invoicing, and interfacing with multiple departments. Requirements include proven experience in a team-oriented environment, at least two years of customer-facing experience, and proficiency in Microsoft Office. Benefits include high salaries, medical, dental, vision insurance, 401K, and monetary bonuses. Addison Administrative & HR offers permanent employment options, professional development, and direct connections with hiring managers from renowned organizations.

Associate Category Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Warehouse Department Manager - Overnights

Company:

Location: Lake Forest, IL

Posted Jan 24, 2025

Microsoft 365 System Administrator

Company:

Location: Chicago, IL

Posted Jan 24, 2025

Senior Category Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a leading North American distributor of shipping, industrial, and packaging materials, is seeking a Senior Category Manager. The role involves overseeing a product line, directing a team of Product Associates, managing vendor relationships, and strategizing with company managers. The ideal candidate should have a Bachelor's degree, preferably an MBA, and 7+ years of product/category management experience. Uline offers comprehensive benefits including medical, dental, vision, life insurance, 401(k) with employer match, bonus programs, paid holidays, generous paid time off, tuition assistance, and on-site amenities like a café and fitness center.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages