Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Retail Sales Associate - Downtown Park Ridge

Company: Gap Inc.

Location: Park Ridge, IL

Posted Jan 24, 2025

Athleta, a certified B Corp, is seeking passionate individuals to join their team. The role involves providing excellent customer service, educating customers about products, and promoting brand loyalty. The company values inclusivity, collaboration, and personal/professional growth. Benefits include a merchandise discount, competitive Paid Time Off, volunteer time, extensive 401(k) plan, and health insurance. Athleta is committed to diversity and inclusion, recently recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

Energy Sales Retail Associate

Company: Sunrun

Location: Peoria, IL

Posted Jan 24, 2025

Veterinary Assistant - 000425

Company: Banfield Pet Hospital

Location: Tinley Park, IL

Posted Jan 24, 2025

Banfield Pet Hospital offers rewarding Veterinary Assistant careers. These professionals work closely with other pet health care experts, advocating for pets and educating clients on pet health. They support veterinarians and technicians, ensuring pet and client safety, and maintaining cleanliness. Vet Assistants at Banfield use their technical skills daily, communicate effectively, and mentor team members. Benefits include 401(k) participation, paid time off, and Optimum Wellness Plans for pets. Banfield supports professional growth with development plans, learning opportunities, and community involvement.

Occupancy Specialist II (Jackson Park Terrace)

Company: WinnCompanies

Location: Chicago, IL

Posted Jan 24, 2025

WinnCompanies is seeking a detail-oriented Occupancy Specialist II for their Jackson Park Terrace property in Chicago, IL. The role involves assisting with tenant recertifications, processing forms, conducting interviews, and ensuring compliance with regulatory agencies. The position offers a pay range of $2163 to $2404 per hour based on experience and a full-time schedule. Requirements include a high school diploma, relevant work experience, computer skills, and excellent communication abilities. Preferred qualifications include a degree, Tax Credit Specialist Certification, and SHCM certification. Benefits include generous time off, 401k options, comprehensive medical plans, and tuition reimbursement. WinnCompanies is a nationally recognized leader in apartment community management and development, offering a job that is rewarding, challenging, and conducive to professional growth.

Lockbox Processor - Mailroom

Company: PNC

Location: Itasca, IL

Posted Jan 24, 2025

Expert Technical Architect (Network Services)

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a job opportunity for a Technical Architect with 10+ years of experience in software development or related fields. The role involves establishing and realizing strategies for comprehensive network architectures, designing and managing implementation of best practices, compliance standards, and security controls for enterprise-wide networking services. The successful candidate will collaborate with technology chief architects, engineers, and architects to synchronize strategies and deliver enterprise solutions for hybrid/multi-cloud and on-premise scenarios. The position requires a deep understanding within a given technology area, leadership in technical strategy for the enterprise, and excellent communication and collaboration skills. The base pay ranges between $175,500.00 to $242,300.00, with additional incentives possible. Discover is committed to a diverse and inclusive workplace.

Chief Engineer Local 1 (Patrick Sullivan Apartments)

Company: WinnCompanies

Location: Chicago, IL

Posted Jan 24, 2025

WinnCompanies is seeking a Chief Engineer for Patrick Sullivan Apartments, a 479-unit public housing and senior community in Chicago, IL. The role involves overseeing maintenance and repair of mechanical equipment, planning and directing projects, ensuring safety regulations compliance, and managing resources. The work schedule is Monday through Friday, 8:00 AM to 5:00 PM, with on-call activity every three weeks. The pay rate is $33.41 per hour. Responsibilities include maintaining mechanical equipment, allocating resources, conducting inspections, and assisting in budget development. Requirements include vocational training, 3-5 years of related experience, and strong communication skills. Preferred qualifications include a Bachelor's degree, previous experience as a Maintenance Technician, and basic plumbing and electric repair knowledge.

Fusion Sales Athlete (Seasonal)

Company: Sunrun

Location: Chicago, IL

Posted Jan 24, 2025

Pet Care Assistant

Company: Banfield Pet Hospital

Location: Hickory Hills, IL

Posted Jan 24, 2025

The Pet Care Assistant role at Banfield Pet Hospital involves working with the veterinary team to provide optimal medical care for pets in a friendly and efficient manner. Key responsibilities include preparing treatment rooms, maintaining the Cycle of Service, providing client education, restraining pets, preparing lab tests, monitoring hospitalized pets' comfort, bathing pets, cleaning the surgical suite, and maintaining hospital cleanliness. The ideal candidate should have strong multitasking, communication, organizational, problem-solving, and client service skills. They should also demonstrate initiative, integrity, cooperativeness, flexibility, independence, and stress resilience. The role requires working with various pets, sometimes beyond 40 hours a week, and handling tasks like standing, walking, stooping, kneeling, and lifting up to 50 pounds. A high school diploma is preferred, and one year of related experience, preferably in customer service, is required.

Pharmacy Technician

Company: CVS Health

Location: DeKalb, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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