Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Grocery Clerk

Company: Kroger

Location: Deerfield, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include assisting customers in discovering new products, maintaining a clean and safe environment, ensuring product freshness, and promoting a positive customer experience. The role involves stocking shelves, managing inventory, and adhering to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math abilities. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Cashier

Company: Kroger

Location: Naperville, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include providing excellent customer service, processing transactions efficiently, understanding and adhering to company policies, maintaining a clean and safe environment, and ensuring compliance with food safety regulations. The role requires strong communication skills, basic math knowledge, and the ability to handle stressful situations. Previous customer service or Bagger/Courtesy Clerk experience is desired but not mandatory. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for career growth.

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Treasury Sales Group Manager - Multinational Corporations

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

JPMorgan Chase is seeking a Treasury Sales Group Manager in Commercial Banking. The role involves leading and developing Treasury Management Officers, Associates, and Analysts. The manager will deliver exceptional client experiences, mitigate risks, and guide the team strategically. Key responsibilities include leading a sales team, building relationships, monitoring performance, and developing strategies. Required qualifications include 7+ years of sales experience, 3+ years of leadership experience, knowledge of treasury products, and strong client management skills. Preferred qualifications include familiarity with Microsoft Office, a bachelor's degree, and superior analytical skills.

Pharmacy Intern - Grad

Company: CVS Health

Location: Rock Island, IL

Posted Jan 24, 2025

Bakery/Deli Clerk

Company: Kroger

Location: Mount Vernon, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk (Bakery/Deli) at a Kroger store. Key duties include preparing items per customer requests, offering product samples, informing customers of specials, and maintaining freshness. The role involves using bakery equipment, adhering to food safety regulations, and promoting a positive customer experience. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, basic math, and the ability to obtain a food handler's permit. The company offers comprehensive benefits, including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

PRODUCE/LEAD CLERK

Company: Kroger

Location: Crystal Lake, IL

Posted Jan 24, 2025

Cashier

Company: Kroger

Location: Marion, IL

Posted Jan 24, 2025

Bakery/Deli Clerk

Company: Kroger

Location: Crystal Lake, IL

Posted Jan 24, 2025

The job description is for a Grocery Clerk (Bakery/Deli) at Mariano's, a Kroger company. The role involves preparing items per customer requests, offering product samples, and informing customers of specials. Key responsibilities include maintaining a safe and clean environment, assisting in reaching sales and profit goals, and demonstrating the company's core values. The ideal candidate should have customer service skills, be able to handle stressful situations, and have knowledge of basic math. Previous bakery or deli experience is beneficial. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Pharmacy Intern - Grad

Company: CVS Health

Location: Joliet, IL

Posted Jan 24, 2025

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Marion, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience through exceptional service and maintaining a clean, safe environment. Responsibilities include bagging groceries, assisting customers, maintaining store cleanliness, and ensuring adherence to safety and food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Previous retail experience is preferred but not required. Benefits include comprehensive healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

PHARMACY/TECHNICIAN

Company: Kroger

Location: Oak Lawn, IL

Posted Jan 24, 2025

The job description involves providing exceptional customer service, treating customers and employees fairly, maintaining a safe and inclusive environment, and adhering to HIPAA regulations. Responsibilities include supporting health initiatives, assisting pharmacists, providing stellar customer experiences, and maintaining clean workstations. Qualifications include a high school diploma, age of 18, and ability to handle confidential information. The company, Mariano's, is part of the Kroger family, offering comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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