Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Shift Lead

Company: Walgreens

Location: Naperville, IL

Posted Jan 24, 2025

The job involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Responsibilities also include coaching team members, maintaining store cleanliness, and complying with company policies. The role requires leadership experience, fluency in English, and knowledge of store systems. Preferred qualifications include experience with store inventory control.

Shift Lead

Company: Walgreens

Location: Naperville, IL

Posted Jan 24, 2025

Certified Pharmacy Technician

Company: Walgreens

Location: Carbondale, IL

Posted Jan 24, 2025

The job description involves assisting the pharmacist in the practice of pharmacy, adhering to state, federal, and company regulations. Duties include using pharmacy systems for patient and drug information, processing prescriptions, and maintaining pharmacy systems and cash registers. The role also encompasses customer service, engaging customers, resolving issues, and delivering a positive customer experience. Additional responsibilities include inventory management, maintaining a clean and orderly pharmacy department, and assisting with clinical services. The ideal candidate should be fluent in English, flexible with their schedule, and preferably have PTCB certification and prior retail experience.

Pharmacist (Full or Part Time)

Company: Walgreens

Location: DeKalb, IL

Posted Jan 24, 2025

The job involves providing pharmacy consulting services with empathy to patients, offering preventive and clinical healthcare services, and ensuring proper compounding, dispensation, review, and verification of prescribed medications. The role also includes supporting efficient pharmacy workflow, optimizing financials and inventory management, and enhancing patient experience. Key responsibilities include engaging patients, resolving issues, modeling customer service best practices, and participating in community outreach activities. The pharmacist is expected to counsel patients, perform pharmacist tasks, maintain current knowledge of pharmacy systems, ensure accurate processing of insurance claims, and perform clinical and wellness services.

Tech Advisory and Delivery Senior Consultant

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 24, 2025

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy and digital transformation. Founded in 1963, BCG pioneered business strategy and now helps clients with total transformation, including complex change, building competitive advantage, and driving bottom-line impact. BCG Platinion, a subsidiary, focuses on digital excellence, guiding clients into the future and enabling them to go further in their digital journeys. As a Senior Consultant, you'll have end-to-end responsibility for a client engagement module, working on digital topics and creating strategies for change. BCG offers a collaborative work environment, competitive compensation, and comprehensive benefits, including zero-premium health insurance, dental, and vision coverage, retirement contributions, and generous paid time off.

Pharmacy Manager

Company: Walgreens

Location: Calumet City, IL

Posted Jan 24, 2025

Beauty and Wellness Consultant

Company: Walgreens

Location: Villa Park, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Beauty Consultant at Walgreens, focusing on maximizing sales and brand awareness through exceptional customer service. Key tasks include providing personalized advice, conducting mini-makeovers and skincare consultations, and leading in-store events. The role involves achieving sales targets, maintaining department standards, and engaging with customers through various channels. The ideal candidate should have retail sales experience, product knowledge, and relationship-building skills. Fluency in English is required, and a cosmetology or esthetician license is preferred. Walgreens, as a leading drugstore chain, offers a supportive work environment and opportunities for career growth.

Inventory Specialist

Company: Walgreens

Location: Peoria, IL

Posted Jan 24, 2025

The role involves executing, monitoring, and training inventory best practices for the entire store, including both front end and pharmacy. Key responsibilities include supporting pharmacy inventory management activities, championing On-Shelf Availability, and ensuring accuracy of planograms. The individual is also responsible for reviewing and coordinating the proper use of reports and system applications, and executing front end and pharmacy asset protection techniques. Customer experience is a focus, with the role requiring engagement and resolution of customer issues. Operations involve executing and coaching team members on warehouse and vendor inventory management processes, and completing pricing activities. The role also includes maintaining accurate inventory counts, ensuring inventory compliance with state and local laws, and assisting in the maintenance of inventory records. Basic qualifications include one year of prior retail work experience with knowledge, fluency in English, and a willingness to work flexible hours.

Customer Service Associate

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

The text describes a job role focused on delivering a distinctive and delightful customer experience. The responsibilities include engaging customers, resolving issues, and providing efficient checkout service. The role also involves maintaining store cleanliness, implementing asset protection procedures, and ensuring compliance with regulated product laws. The job requires fluency in English and a flexible schedule, including evenings and weekends. Preferred qualifications include prior retail experience and familiarity with Walgreens.

Customer Service Associate

Company: Walgreens

Location: Rockford, IL

Posted Jan 24, 2025

Shift Lead

Company: Walgreens

Location: Bloomington, IL

Posted Jan 24, 2025

The job involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Responsibilities also include coaching team members, maintaining store cleanliness, and complying with company policies. The role requires leadership experience, fluency in English, and knowledge of store systems. Preferred qualifications include experience with store inventory control.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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