Customer Satisfaction Jobs in Chicago, IL

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Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

SAP Software & Platforms Senior Manager

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture's SAP practice is highlighted, emphasizing their innovative approach using design thinking, agile methodologies, and cutting-edge technologies like IoT, automation, and AI. They've developed myConcerto, a blend of SAP and Accenture, aiding clients in achieving significant victories. Accenture invests in training employees on new SAP technologies such as SAP Leonardo, S/4HANA, and Cloud, supported by a vast community of over 50,000 members. Their hard work is recognized with over 70 SAP awards, making them the leading partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, and SAP Concur. The role requires an SAP transformation expert with extensive Software and Platforms industry experience, capable of leading teams, delivering industry-specific solutions, and driving business development. The ideal candidate should have a minimum of 10 years in SAP S/4 ERP or Industry Solution for Software and Platform, 3 end-to-end SAP implementations, and 6 years in project management.

Client Success Manager

Company: Rewards Network

Location: Chicago, IL

Posted Jan 24, 2025

Rewards Network, a company celebrating 40 years in business, offers financial marketing services and dining rewards programs to restaurants. They aim to increase revenue, traffic, and customer engagement. The company culture is collaborative and focused on growth. The Client Success Manager role involves managing client relationships, resolving issues, and upselling services. The position requires at least 3 years of client service experience, proficiency in CRM systems, and strong communication skills. The company offers a comprehensive benefits package, including health insurance, retirement plans, and a flexible working space.

Senior Technical Writer

Company: iManage

Location: Chicago, IL

Posted Jan 24, 2025

iManage offers a flexible work policy that supports employee wellbeing and work-life balance. The Senior Technical Writer role involves creating quality technical documentation, collaborating with SMEs, and curating learning resources. The company values diversity and inclusion, providing a supportive team environment, flexible work hours, and comprehensive benefits. The role requires strong communication skills, attention to detail, and experience in creating content for SaaS solutions.

Community Management Intern

Company: Walgreens

Location: Homewood, IL

Posted Jan 24, 2025

H&M Sales Advisor -AME

Company: H&M

Location: Villa Park, IL

Posted Jan 24, 2025

As a Sales Advisor at H&M, you'll provide excellent customer service, guide customers through the store and omnichannel experience, and promote products and sustainability initiatives. You'll need strong fashion knowledge, sales experience, and a passion for customer service. H&M values diversity and offers comprehensive benefits, including a staff discount, wellness programs, and career growth opportunities. The role involves retail operations, visual merchandising, and maintaining a clean store environment.

Produce Associate

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

This job posting is for a produce team member at Sam's Club. The role involves ensuring the availability, cleanliness, and freshness of produce, prioritizing member satisfaction, and providing excellent customer service. The ideal candidate should have experience with produce, be comfortable with change, and possess strong communication skills. Key responsibilities include maintaining a positive attitude, providing exceptional customer service, stocking merchandise, and maintaining inventory. The position offers competitive pay, benefits including health, financial, and time-off benefits, and opportunities for career growth. The hourly wage range is $16.00 to $23.00.

Client Product Support New Associate

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture Flex offers flexible project-based work with a leading global professional services company, Accenture. As a Client Product Support New Associate, you'll leverage customer service skills to resolve advertising issues, build professional relationships, and adapt to change. The role is currently remote but will transition to client premises in Downtown Chicago, IL. It requires working 5 out of 7 days a week, including weekends and holidays, on a 9-hour shift. Paid training is provided. Qualifications include a high school diploma or equivalent, minimum 6 months of professional experience in customer service, online marketing/advertising, or technical support. Preferred skills include an associate or technical degree, experience with social media ad products, and aptitude for supporting complex products.

Senior Customer Success Playbook Manager

Company: iManage

Location: Chicago, IL

Posted Jan 24, 2025

The job posting is for a Senior Customer Success Playbook Manager at iManage, a global company that uses advanced technology for communication. The role involves developing, maintaining, and optimizing customer success playbooks across the entire customer lifecycle. The candidate will work closely with CS leadership to translate the customer success vision into practical actionable playbooks. They will also be responsible for creating dynamic playbooks that address diverse customer segments, use cases, and maturity levels. Beyond playbook creation, the role includes building and managing a comprehensive enablement program to ensure high adoption and effective utilization of playbooks across the CS organization. The candidate will also be responsible for creating methodology documentation and ensuring it evolves alongside product, market, and customer needs. The role requires a strategic mindset and hands-on execution capabilities, with a focus on scalability and efficiency. The company values customers and believes that if the customer succeeds, the company succeeds. The candidate will drive a culture of empathy and appreciation for diverse backgrounds and experiences.

Implementation Specialist

Company: PHMG

Location: Chicago, IL

Posted Jan 24, 2025

PHMG, a global leader in audio branding and cloud-based telephony optimization, is expanding its client success team and seeking a proven Client Relationship Manager for its new Chicago Account Management team. The role involves managing client accounts, demonstrating expert-level understanding of client needs, optimizing client experience, and achieving financial and satisfaction goals. The ideal candidate should have a strong sales background, proven client success experience, and excellent communication skills. PHMG offers comprehensive benefits including health benefits, 401k with company matching, and dynamic office spaces.

Dishwasher

Company: Cracker Barrel

Location: Romeoville, IL

Posted Jan 24, 2025

The job posting for a Dishwasher and Kitchen Team Member at Cracker Barrel Old Country Store in Romeoville, IL, emphasizes a positive work environment. The role involves working closely with both kitchen and dining room teams to ensure guest satisfaction. Responsibilities include stocking the kitchen, maintaining cleanliness, and handling food items. The company values its employees, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits. Cracker Barrel is committed to diversity, equity, and inclusion, and explicitly states that racism has no place in their workplace.

Senior Cyber Engineer

Company: Avant

Location: Chicago, IL

Posted Jan 24, 2025

The Senior Tier 2 CTOC Analyst at Avant is a crucial role responsible for monitoring, analyzing, and responding to security events across the organization. This includes handling complex incidents, conducting threat hunts, and supporting all phases of the incident response lifecycle. The Senior Analyst will also mentor junior analysts, manage projects, and employ creative problem-solving to address various security challenges. Reporting to the CTOC Manager, the role involves collaboration with cross-functional teams and external partners, ensuring alignment with industry standards. The role offers opportunities for advanced cybersecurity expertise, mentoring junior talent, leading projects independently, and contributing to the strength and adaptability of the CTOC in a rapidly changing threat environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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