Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Emerging Store Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

Pharmacy Customer Service Associate

Company: Walgreens

Location: Galesburg, IL

Posted Jan 23, 2025

The job description involves delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and ensuring positive interactions. The role also includes operating a cash register, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and handling inventory. The employee is expected to adhere to company policies, maintain knowledge of healthcare and pharmacy developments, and complete necessary training and certifications.

Tech Advisory and Delivery Manager

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 23, 2025

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, digital transformation, and technology. Founded in 1963, BCG pioneered business strategy and now helps clients with total transformation, blending digital and human capabilities. BCG Platinion, a subsidiary launched in 2000, focuses on deep technical expertise, achieving digital excellence for clients. As a manager, you'll lead complex project modules, develop specialized knowledge, and manage junior team members. The role requires expertise in digital transformation, data analytics, cloud infrastructure, and enterprise architecture. BCG offers competitive compensation, benefits, and a supportive work environment.

SR. Counsel, Digital Products, Data Analytics & Intellectual Property

Company: Walgreens

Location: Deerfield, IL

Posted Jan 23, 2025

The role involves providing legal advice and recommendations to executives and management across various business units, with a focus on technology transactions, product counseling, intellectual property, privacy, and security laws. The individual will structure and negotiate commercial agreements, collaborate with cross-functional teams, and maintain an understanding of Walgreens' digital product offerings and business goals. They will also leverage their legal expertise to mitigate business risks and contribute to financial decisions. The ideal candidate should have a Juris Doctorate, at least 5 years of post-bar legal experience, and Illinois bar membership.

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

Walgreens is transforming its pharmacy technician roles to a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory. The role offers training, personal development opportunities, and potential for eight college credit hours through the Walgreens pharmacy technician apprenticeship program.

Senior Staff Regulatory Specialist, Pharmaceuticals

Company: Stryker

Location: Cary, IL

Posted Jan 23, 2025

Stryker is seeking a Senior Staff Regulatory Affairs Specialist for a hybrid role in Cary, IL. The ideal candidate should be detail-oriented, collaborative, and business-oriented. They will prepare and author FDA INDs and NDAs, assess regulatory reporting mechanisms, and provide guidance to other departments. Stryker, a global medical technology leader, offers innovative products and services in various fields, impacting over 130 million patients annually. Benefits include comprehensive health and financial packages.

Pharmacy Intern Grad

Company: Walgreens

Location: Elgin, IL

Posted Jan 23, 2025

The job involves providing pharmacy consulting services, ensuring proper medication handling, and enhancing customer experience. Key responsibilities include engaging customers, resolving issues, and promoting healthcare services. The role also involves maintaining pharmacy operations, adhering to regulations, and managing staff. The ideal candidate should be willing to obtain a Pharm D degree and pharmacist licensure, and have experience in prescription dispensing and controlled substance laws.

Pharmacist (Full or Part Time)

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

Account Manager, RWE Clinical Trials Remote

Company: Walgreens

Location: Deerfield, IL

Posted Jan 23, 2025

Walgreens RWE Clinical Trials is hiring an Account Manager with business development, client management, and stakeholder management skills. The role involves driving the success of the Walgreens RWE Clinical Trials business segment, managing client accounts, and developing new business opportunities. The Account Manager will be responsible for achieving budgeted sales, client account development, and strategic account planning. They will also lead the proposal process, coordinate bid defense strategy, and close potential clients for clinical trials. The ideal candidate should have a scientific, sales, or marketing background with a focus on pharmaceutical/biotech, and a proven track record in developing business contacts.

Pharmacy Customer Service Associate

Company: Walgreens

Location: Carbondale, IL

Posted Jan 23, 2025

The job description involves delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and ensuring positive interactions. The role also includes operating a cash register, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and handling inventory. The employee is expected to adhere to company policies, maintain knowledge of healthcare and pharmacy, and complete necessary training and certifications. Fluency in English, flexibility for various shifts, and good math and computer skills are preferred.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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