Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Retail Store Manager - Relocation Available

Company: Spectrum

Location: Upper Alton, IL

Posted Jan 23, 2025

Spectrum is seeking a Retail Store Manager with 3-5 years of sales and customer service experience. The role involves inspiring a team, coaching sales reps, and ensuring store success. Benefits include dynamic growth, competitive pay, supportive teams, and comprehensive rewards. The position requires a valid driver's license, ability to lift up to 35 lbs, and flexibility to support store hours.

Member Assist Cart Attendant

Company: Walmart

Location: Calumet City, IL

Posted Jan 23, 2025

Retail Print Sales Specialist

Company: Staples

Location: Elk Grove Village, IL

Posted Jan 23, 2025

Staples is hiring Print Specialists with a starting salary of $15.70 - $15.95. The role involves providing exceptional customer service, producing professionally finished products, and collaborating in a team-oriented retail culture. Key responsibilities include greeting customers, understanding their print needs, and assisting with tasks in the self-service area. Essential skills include flexibility, attention to detail, basic computer skills, and the ability to work in a high-paced environment. Benefits include flexible part-time hours, generous paid time off, career growth opportunities, and various discounts. Staples is an Equal Opportunity Employer.

Member Frontline Cashier

Company: Walmart

Location: Aurora, IL

Posted Jan 23, 2025

Sam's Club is seeking friendly, multi-tasking individuals to join their team as Member Frontline Cashier Associates. These associates play a crucial role in member satisfaction by greeting, assisting with purchases, maintaining a clean area, and providing exceptional customer service. The job involves fast-paced environments, especially during peak times, and requires standing for long periods. Rewards include competitive pay, performance-based bonuses, and comprehensive benefits such as health coverage, 401(k), and paid time off. The position also offers opportunities for career growth and development through Live Better U, a company-paid education benefit program.

Inventory Specialist

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

(USA) .com Maintenance Technician Mon-Thurs 4a-2p

Company: Walmart

Location: Homewood, IL

Posted Jan 23, 2025

This job posting is for a maintenance position at a Walmart store in Matteson, IL. The role involves communicating with individuals or groups, completing work orders, performing preventive maintenance and repairs on various equipment, operating material handling equipment, and maintaining grounds and facilities. The position requires 2 years of experience in industrial maintenance or relevant coursework/certification. Preferred qualifications include coursework or certification in welding, electrical, mechanical automation, or industrial electronics. The hourly wage range is $34.85-$38.35, with potential premiums. Benefits include health, financial, and paid time off benefits, as well as other perks like discounts and education benefits.

Insurance Agent

Company: COUNTRY Financial

Location: Calumet City, IL

Posted Jan 23, 2025

COUNTRY Financial is seeking insurance sales agents to build a network, find prospective customers, and ensure their financial security. The role offers a competitive compensation plan, benefits, and comprehensive training. The ideal candidate is proactive, transparent, and customer-focused. COUNTRY Financial is a respected organization with a strong commitment to customer service and diversity.

Principal Application Engineer

Company: Discover

Location: Chicago, IL

Posted Jan 23, 2025

Discover is offering a job opportunity for a software engineer with 6+ years of experience in IT. The role involves creating high-impact technology solutions, managing risks, and participating in strategic technology decisions. The company values unique skills and offers growth opportunities. Bonus points for experience with Java development, Agile teams, object-oriented principles, CICD pipelines, cloud environments, and secure web applications. The base pay ranges from $107,000 to $180,200, with additional incentives. Benefits include paid parental leave, 401k, health insurance, and more. Discover is committed to diversity and inclusion.

Retail Key Carrier Supervisor

Company: The TJX Companies, Inc.

Location: Galesburg, IL

Posted Jan 23, 2025

Marshalls, a retail store, is seeking a Key Carrier to contribute to the growth of their career. The role involves alternating between Coordinator and Key Carrier, maintaining all aspects of the store, and providing exceptional customer service. The company culture is positive, encouraging, and embracing of change. Benefits include an associate discount, 401(k) contributions, and various other perks. The starting pay range is $17.00 to $17.50 per hour.

Senior Manager Business Strategy Analysis

Company: Discover

Location: Chicago, IL

Posted Jan 23, 2025

Discover is offering a Senior Manager Business Strategy Analysis for International Markets position. The role involves leading a team responsible for assessing payments ecosystem trends and market needs, developing a comprehensive strategy, and maintaining industry relationships. The successful candidate will drive a competitive network-oriented product and capability roadmap for international businesses, collaborate with cross-functional teams, and influence the holistic cross-functional roadmap for credit, debit, and prepaid offerings. The role requires 8+ years of payment sales or relationship management experience in the financial services industry, a Bachelor's degree in Business Administration, Management, Project Management, Analytics, Finance, Marketing, or a related field, and the ability to travel up to 50% of the time, including internationally.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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