Customer Satisfaction Jobs in Chicago, IL

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Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Now Hiring Merchandise Coordinator Full Time

Company: The TJX Companies, Inc.

Location: Vernon Hills, IL

Posted Jan 23, 2025

TJ Maxx Store 0410 in Vernon Hills, IL is seeking a flexible, organized, and team-oriented individual for a merchandising role. The position involves executing receiving and merchandising standards, ensuring a clean and organized store, and providing excellent customer service. The role offers opportunities for growth, training, and mentoring. Benefits include an associate discount, 401(k) contributions, and various insurance options. The starting pay range is $16.00 to $16.50 per hour. TJ Maxx values diversity and inclusivity, embracing each employee's unique perspective.

Assistant Store Manager

Company: The TJX Companies, Inc.

Location: Bolingbrook, IL

Posted Jan 23, 2025

HomeGoods is seeking a retail leader with 2+ years of experience for a bonus and overtime eligible position. The role involves assisting a Store Manager in various areas including merchandising, operations, customer service, and human resources. Key responsibilities include developing sales strategies, hiring and training a team, managing loss prevention, and ensuring a positive customer experience. The company offers comprehensive benefits and a starting pay range of $23.25 to $29.70 per hour. HomeGoods values diversity and inclusion, embracing differences and unique perspectives.

PRODUCE/CLERK

Company: Kroger

Location: Evergreen Park, IL

Posted Jan 23, 2025

Theatre Team Member

Company: Cinemark

Location: Rock Island, IL

Posted Jan 23, 2025

Cinemark is offering a career opportunity with epic growth potential. Team Members create a welcoming environment, handle transactions, ensure movie presentations are of high quality, and maintain theatre cleanliness. They may also work cross-functionally as Ushers, Box Office, or Concessionists. Requirements include being at least 16, having basic food handling training, and being available for flexible hours. The role demands excellent customer service, teamwork, and physical stamina.

Product Marketing Specialist

Company: BigTime Software, Inc.

Location: Chicago, IL

Posted Jan 23, 2025

BigTime Software is seeking a Product Marketer to join their team and lead growth initiatives. The role involves executing cross-sell and upsell strategies, enhancing user engagement, and gathering customer insights. The ideal candidate should have 5+ years of experience in product marketing, project management skills, and proficiency in marketing automation tools. The company offers a competitive salary, comprehensive benefits, and a hybrid work schedule.

Application Engineer (Full Stack)

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is seeking an Application Engineer to oversee design and implementation of products, taking user stories and new features from idea to production. The role involves analyzing, designing, coding, testing, and deploying high-quality features, with a focus on security, reliability, and operations. The engineer will guide early-career team members, make architecture design decisions, and collaborate with other engineers, architects, and product owners. Minimum qualifications include a Bachelor's degree in a related field and 3+ years of IT/Engineering experience. Preferred qualifications include Java (Spring/Boot framework) experience, Agile environment experience, and CI/CD pipeline knowledge. Discover offers competitive compensation, benefits, and a commitment to diversity and inclusion.

Pharmacy Intern

Company: CVS Health

Location: Edwardsville, IL

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional care. Interns will work under a licensed pharmacist, participate in patient care programs, and demonstrate empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Pharmacy Technician

Company: CVS Health

Location: Springfield, IL

Posted Jan 23, 2025

Store Associate

Company: CVS Health

Location: Naperville, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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