Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Senior Manager

Company: Infosys

Location: Chicago, IL

Posted Jan 23, 2025

Insurance Agent

Company: COUNTRY Financial

Location: Bolingbrook, IL

Posted Jan 23, 2025

Principal Payment Product Readiness

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is offering a job opportunity for a seasoned professional in Payments or Product Management. The role involves determining market readiness strategy for product suites, writing technical product documentation, and assisting in marketing strategies for product adoption, growth, and retention. The successful candidate will coordinate go-to-market methodology for new and existing product lines, manage risks, and escalate customer-impacting issues. The position requires a bachelor's degree in a relevant field and 6+ years of experience in Payments or Product Management. Bonus points for additional years in card payments, network, acquiring, issuing, mobile technologies, digital payments, or related experience. The compensation ranges from $91,000.00 to $153,400.00, and Discover offers a range of benefits including paid parental leave, 401(k) plan, medical benefits, and more.

Pharmacy Technician

Company: CVS Health

Location: Marion, IL

Posted Jan 23, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Pharmacy Technician

Company: CVS Health

Location: Mount Vernon, IL

Posted Jan 23, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Phlebotomist

Company: Labcorp

Location: McHenry, IL

Posted Jan 23, 2025

Labcorp is seeking a Phlebotomist for a Client office role. The position involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The ideal candidate should have phlebotomy certification or experience, strong communication skills, and a proven track record in customer service. Labcorp offers comprehensive benefits, growth opportunities, and a positive work environment. The job responsibilities include blood collections, specimen processing, data entry, billing, and maintaining patient logs.

Financial Analyst

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A company in Pleasant Prairie, WI is seeking a permanent Senior Financial Analyst. The role involves assisting with growing demands in the accounting department, developing cost-saving initiatives, and participating in yearly budgeting/forecasting. The ideal candidate should have 5+ years of experience in accounting, proficiency in Microsoft Excel and Access, and a Bachelor's degree in Accounting or Finance. Benefits include complete insurance coverage, 401(k) with company match, generous paid time off, tuition reimbursement, and 3 bonus programs.

Pharmacy Intern

Company: CVS Health

Location: Ottawa, IL

Posted Jan 23, 2025

Pharmacy Technician

Company: CVS Health

Location: Belleville, IL

Posted Jan 23, 2025

Merchandise and Stocking Associate

Company: Walmart

Location: Evergreen Park, IL

Posted Jan 23, 2025

Freezer, Cooler and Deli Stocker Associate

Company: Walmart

Location: Rockford, IL

Posted Jan 23, 2025

Sam's Club is seeking a freezer, cooler, and deli stocker. The role involves stocking shelves, maintaining cleanliness, ensuring product quality, and providing excellent customer service. The successful candidate will prioritize member satisfaction, be a problem solver, and adapt well to changes. Benefits include competitive pay, health benefits, 401(k), and various other perks. The hourly wage range is $16.00 to $23.00.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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