Customer Satisfaction Jobs in Multiple Locations

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Looking for Customer Satisfaction jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Multiple Locations area.

Vocational Rehabilitation Counselor

Company: Department of Veterans Affairs - Veterans Benefits Administration

Location: Multiple Locations

Posted Jun 18, 2024

This job posting is for a Vocational Rehabilitation Counselor position at the Fort Harrison, MT Regional Office, Veteran Readiness & Education (VR&E). The role involves providing and coordinating rehabilitation, counseling, and case management services to disabled veterans and other eligible individuals. The primary focus is to assist veterans with service-connected disabilities in preparing for, finding, and sustaining employment. The position requires U.S. citizenship, a master's degree in a relevant field, and either a supervised internship or post-master's degree experience in vocational rehabilitation. The role offers a comprehensive benefits package and potential for promotion.

Public Notice for Direct Hire - IT Cybersecurity Specialist

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jun 18, 2024

The Centers for Disease Control and Prevention (CDC) is a global leader in public health and health promotion, trusted by Americans. CDC employees contribute to public health emergency management through temporary assignments or sustaining other programs. The agency requires US citizenship, potential background checks, and participation in E-Verify. Direct deposit is mandatory, and a one-year probationary period may apply. The position may be subject to a Collective Bargaining Agreement and OGE Financial Disclosure requirements. CDC is a drug-free workplace, and positions may require drug testing. Basic qualifications include IT-related experience with attention to detail, customer service, oral communication, and problem-solving skills. Minimum qualifications vary by grade level, requiring experience in computer system vulnerabilities, security, and data processing operations.

Public Notice for Direct Hire (DMI) - IT Specialist (Data Management/Applications Software)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jun 18, 2024

The Centers for Disease Control and Prevention (CDC) is a global leader in public health and health promotion, offering a wide range of opportunities for individuals with IT-related experience. The agency requires U.S. citizenship, and employees may undergo background checks and drug testing. Qualifications include attention to detail, customer service, oral communication, and problem-solving skills. Basic qualifications involve IT-related experience demonstrating four competencies. Minimum qualifications vary by grade level, with options for education, specialized experience, or a combination of both. Promotion potential is at management's discretion. Benefits include a comprehensive package, telework options, and potential incentives.

Public Notice for Direct Hire - Information Technology Specialist (Information Security)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jun 18, 2024

The Centers for Disease Control and Prevention (CDC) is a global leader in public health and health promotion, offering a wide range of opportunities for individuals to contribute their skills and passion. The agency is committed to maintaining high ethical principles and is a drug-free workplace. CDC inspires public confidence and trust, and offers comprehensive benefits to its employees. The role involves IT-related experience, demonstrating attention to detail, customer service, oral communication, and problem-solving skills. The position may require a background/security investigation, direct deposit, and completion of a Confidential Financial Disclosure Report. Telework options and flexible work scheduling are available.

Corporate Audit Director (D)

Company: Department of Defense - Defense Contract Audit Agency

Location: Multiple Locations

Posted Jun 18, 2024

The Defense Contract Audit Agency (DCAA) is responsible for conducting contract audits for the Department of Defense (DoD) and other Federal agencies. Their work involves providing accounting and financial advisory services, benefiting both military personnel and taxpayers. The role requires U.S. citizenship, a background investigation, and a bachelor's degree in accounting or a related field. Essential skills include leading change, leading people, delivering results, managing resources, and building coalitions. The position is a Tier 1 role with a salary range of $171,765 to $204,000. It requires a Top Secret clearance, drug testing, and potential travel within the Continental United States.

IT PROJECT MANAGER (SYSANALYSIS)

Company: Department of Defense - Defense Finance and Accounting Service

Location: Multiple Locations

Posted Jun 18, 2024

This job announcement is for a position in the IT Directorate, requiring IT-related experience and a favorable suitability review for a security clearance. The role involves managing complex projects, providing customer service, and problem-solving. Qualifications include attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is required, involving managing project lifecycles and developing project management plans. Volunteer experience is also considered. Benefits include health, vision, dental insurance, retirement benefits, paid time off, and educational benefits. The position is exempt from the Fair Labor Standards Act and is covered by a bargaining unit.

Public Notice for Direct Hire (DMI) - IT Specialist (Data Management/Data Scientist)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jun 18, 2024

The Centers for Disease Control and Prevention (CDC) is a global leader in public health and health promotion, offering a wide range of opportunities for individuals with IT-related experience. The agency requires U.S. citizenship, background checks, and may involve drug testing. Qualifications include attention to detail, customer service, oral communication, and problem-solving skills. Education requirements vary by grade level, with options for graduate-level education, specialized experience, or a combination of both. The position may be filled as a permanent or term appointment and is subject to collective bargaining agreements. Benefits include a comprehensive package, telework options, and potential incentives.

COMMUNITY PROGRAM SPECIALIST

Company: Department of Agriculture - Agriculture, Rural Development

Location: Multiple Locations

Posted Jun 18, 2024

This position is located in a USDA Rural Development (RD) State or Area Office. The incumbent serves as a key member of the Michigan State Director's staff, responsible for encouraging greater use of community and economic development practices. The role is not remote and requires in-person attendance. Hiring incentives may be available. Applicants must be US Citizens or Nationals, males born after 12/31/1959 must be Selective Service registered or exempt. They must pass a background investigation, fingerprint check, and E-Verify employment verification. Qualifications include specialized experience or education, with varying requirements for GS-09 and GS-11 grade levels. No education qualification is required for this position. Career transition assistance plans may apply. Selected candidates must submit Form OGE-450 and are subject to financial disclosure requirements. They must also obtain and maintain a security clearance. The position may offer various incentives and may be eligible for telework and flexible work arrangements.

Public Notice for Direct Hire (DMI) - Information Technology Specialist (Network Services)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jun 18, 2024

The Centers for Disease Control and Prevention (CDC) is a global leader in public health and health promotion, offering a wide range of opportunities for individuals with IT-related experience. The agency requires U.S. citizenship, background checks, and may involve drug testing. Qualifications include attention to detail, customer service, oral communication, and problem-solving skills. Education requirements vary by grade level, with options for graduate education, specialized experience, or a combination of both. The position offers telework options, potential for promotion, and a comprehensive benefits package.

Reimbursable Billing Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Jun 18, 2024

This job position is located in a Veteran Affairs Medical Center (VAMC) facility, specifically in a Consolidated Patient Account Center (CPAC). The CPAC is a regional entity designed to enhance revenue within the Veterans Health Administration (VHA) by managing key aspects of the revenue cycle, standardizing processes, and promoting accountability and economies of scale. The role requires providing customer service, patient education, and handling billing-related activities. Qualifications include specialized experience at the GS-6 or GS-7 level, with the GS-7 level requiring additional experience in initiating and processing third-party revenue actions and determining the best course of action for billing and benefit-related activities. The position involves sedentary work with occasional travel for training or meetings. Federal employees earn annual leave based on their years of service, and special employment considerations are given to persons with disabilities and disabled veterans. The position requires full COVID-19 vaccination, with accommodations made as required by law.

Public Notice for Direct Hire (Data Modernization) - IT Program Manager

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jun 18, 2024

The Centers for Disease Control and Prevention (CDC) is a global leader in public health and health promotion, offering a wide range of opportunities for individuals with IT-related experience. The agency requires U.S. citizenship, background checks, and participation in E-Verify. CDC inspires public confidence and maintains high ethical principles. The position may require a drug test and be subject to random drug testing. Qualifications include IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Basic qualifications vary by grade level, with GS-7 requiring at least 1 year of graduate-level education or specialized experience, and GS-15 requiring experience providing leadership oversight to a digital services organization.

Facility Specialist

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Multiple Locations

Posted Jun 18, 2024

This job posting is for a direct hire position in the US Department of Defense, specifically for a facilities management role. The position involves managing building support services, coordinating upward reporting requirements, and handling repair and alteration projects. The ideal candidate should have specialized experience in facilities management or a relevant graduate degree. The role offers a competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off. The job is located in either Nashville, TN or Sacramento, CA.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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