Customer Satisfaction Jobs in Multiple Locations

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Looking for Customer Satisfaction jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Multiple Locations area.

Deputy Assistant Inspector General for Audits & Evaluations

Company: Department of Veterans Affairs - Veterans Affairs, Inspector General

Location: Multiple Locations

Posted Jun 18, 2024

The job posting is for a Senior Executive Service position in the Office of Audits and Evaluations, Office of Inspector General, Department of Veterans Affairs. The position requires experience in auditing, leadership, and management, as well as a degree in a related field. The posting also outlines the qualifications, education, and experience required for the position.

IT Specialist (Security)

Company: Department of Defense - Missile Defense Agency

Location: Multiple Locations

Posted Jun 18, 2024

This is a Direct Hire Authority (DHA) solicitation for a full-time, competitive service position in the competitive service. The role involves recruiting and appointing qualified candidates. The position requires U.S. citizenship, occasional travel, and a full-time work schedule. Males born after 12-31-59 must be registered for Selective Service. The role involves leading and implementing projects, developing policies, and advising leadership on federal Records Management compliance requirements. The position requires IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. The role is an Information Assurance Workforce/Cybersecurity position coded Level II in the Management Category (IAM), requiring a Top Secret/Sensitive Compartmented Investigation (TS/SCI) clearance and a baseline certification. The position offers a comprehensive benefits package.

IT PROGRAM MANAGER (CUSTOMER SUPPORT)

Company: Department of Defense - Defense Human Resources Activity

Location: Multiple Locations

Posted Jun 18, 2024

This position is part of the Defense Human Resources Activity, responsible for providing program support, information management, and administrative services to the DoD Components on human resource matters. The incumbent will collect, archive, and provide management information, research, and analysis of human resources and related functional area databases for the DoD. The role requires a U.S. Citizen, occasional travel, full-time work schedule, and a Secret security clearance. The applicant must have one year of specialized experience equivalent to the GS-11 grade level in the Federal service, including providing continuous oversight of IT program formulation, planning, deployment, and execution of technology, and informing programming and budget decisions made during the PPBS cycle. The applicant must also possess attention to detail, customer service, oral communication, and problem-solving skills.

Medical Support Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Jun 18, 2024

The Roseburg VA Medical center is seeking Medical Support Assistants for its Main Roseburg Campus and Eugene Community Based Outreach Clinic. These are on-site positions, not remote. Qualified candidates must be U.S. citizens, proficient in English, and may need to undergo a background check and vaccination requirements. Preferred experience includes working in a medical setting, scheduling appointments, and using electronic health records. The full-performance level for this position is GS-5.

Advanced Medical Support Assistant (Open Continuous Announcement)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Jun 18, 2024

The Advanced Medical Support Assistant role involves providing care and treatment to patients in various settings, including inpatient units, outpatient clinics, and call centers. The position requires proficiency in English, and U.S. citizenship is mandatory. Qualifications include six months of clerical or administrative experience, or one year of education beyond high school. Certification is not required. The role involves scheduling appointments, tracking orders, and responding to electronic consults. The Advanced Medical Support Assistant must collaborate with various medical professionals, set priorities, and communicate effectively. Knowledge of healthcare processes, policies, and medical terminology is essential. The position requires a sedentary work environment with occasional walking, standing, and bending. Federal employees earn annual leave based on years of service. This job is in the Excepted Service and does not confer competitive status. VHA health care personnel are required to be fully vaccinated against COVID-19.

IT SPECIALIST (PLCYPLN)

Company: Department of Defense - Defense Human Resources Activity

Location: Multiple Locations

Posted Jun 18, 2024

This position is part of the Defense Human Resources Activity, focusing on enterprise Information Technology goals and objectives. The incumbent will be responsible for developing policies, plans, and evaluating IT goals. Requirements include obtaining an Information Assurance certification, being a U.S. Citizen, and maintaining a Non-Critical Sensitive Security Clearance. Qualifications include one year of specialized experience in IT program formulation, deployment, and execution, as well as strong communication and problem-solving skills. Substitution of education is not accepted for this grade level.

Financial Systems Analyst

Company: Department of the Treasury - Bureau of the Fiscal Service

Location: Multiple Locations

Posted Jun 18, 2024

The job posting is for a technical expert position in the Bureau of the Fiscal Service, Office of Customer Experience Management. The job requires experience in financial management, data analysis, and policy development. The posting also mentions the benefits of working for the US government, including a comprehensive benefits package and opportunities for advancement.

Information Technology Specialist (Data Management) (Direct Hire)

Company: National Aeronautics and Space Administration - George C. Marshall Space Flight Center

Location: Multiple Locations

Posted Jun 18, 2024

This job posting is for a GS-14 position in the Application and Platform Service Line, Office of the Chief Information Officer, in the Mission Program Enabling Office. The role involves supporting NASA's Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) program by delivering Science and Engineering and Product Lifecycle Management applications. The position requires experience in planning or leading agile development projects, managing software applications, and conducting proper product and project lifecycle reviews. The role also necessitates IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. The job does not have an education qualification requirement and offers a comprehensive benefits package.

Deputy Assistant Inspector General for Audits & Evaluations

Company: Department of Veterans Affairs - Veterans Affairs, Inspector General

Location: Multiple Locations

Posted Jun 18, 2024

The job posting is for a Senior Executive Service position in the Office of Audits and Evaluations, Office of Inspector General, Department of Veterans Affairs. The job requires experience in management, auditing, and evaluation, as well as leadership and strategic planning. The posting also outlines the qualifications and requirements for the position, including education, experience, and technical competencies.

IT PROGRAM MANAGER (PLCYPLN)

Company: Department of Defense - Defense Human Resources Activity

Location: Multiple Locations

Posted Jun 18, 2024

This position is part of the Defense Human Resources Activity, focusing on enterprise Information Technology goals and objectives. The incumbent will be responsible for developing policies, plans, and evaluating IT goals. Requirements include obtaining Information Assurance certification within six months, being a U.S. Citizen, and maintaining a Non-Critical Sensitive Security Clearance. Qualifications include one year of specialized experience in project management, IT software experience, IT Business Analyst experience, and Innovation and Change Management experience. The position offers a comprehensive benefits package and flexible work arrangements.

Management Analyst

Company: Department of Housing and Urban Development - Office of Field Policy and Management

Location: Multiple Locations

Posted Jun 18, 2024

The Department of Housing and Urban Development's Office of Field Policy and Management is offering a College Graduates Program for recent graduates to promote careers in the civil service. Eligible candidates must have received a degree within the last two years or will graduate within nine months from the date of application. Veterans with military service obligations and ROTC graduates with four-year service obligations are also eligible. Key requirements include U.S. citizenship, successful completion of a background investigation, and Direct Deposit for salary. The position involves office administration, problem analysis, and communication skills. Specialized experience is required for GS-5, GS-7, and GS-9 grade levels, or a combination of education and experience can be substituted.

Reimbursable Billing Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Jun 18, 2024

The Reimbursable Billing Technician position is available in the Veterans Health Administration (VHA) Office of Finance's Revenue Operations, located in Lakewood, WA, Walla Walla, WA, and Roseburg, OR. The role involves providing accurate and timely billing and collection activities, analyzing complex problems, and assisting patients/customers with their billing, eligibility, insurance, and care. Qualifications include specialized experience at the GS-06 or GS-07 level, and applicants must be U.S. citizens. The position requires a background/security investigation and participation in vaccination programs. A transcript is required for education-based qualifications. Federal employees earn annual leave based on years of service, and special employment considerations are available for persons with disabilities and disabled veterans.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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