Customer Satisfaction Jobs in New York City, NY

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Looking for Customer Satisfaction jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the New York City, NY area.

Creative Director Video VSL Performance Marketing

Company: BluZinc

Location: New York, NY

Posted Mar 19, 2025

Lead creative direction for high-converting direct response campaigns across video, paid media, email, and landing pages.

Sr Data Activation Manager, Consumer Data Activation

Company: Beam Inc.

Location: New York, NY

Posted Mar 18, 2025

Proficiency in data analysis tools and programming languages such as Python, R is a plus. Bachelor's degree in Data Science, Statistics, Economics, Business…

Retail Associate/Cashier

Company: Nuts Factory

Location: New York, NY

Posted Mar 21, 2025

You will prioritize the guest experience whether you’re cleaning, providing product knowledge, organizing, or stocking because you are a valuable part of the…

Principal Associate, Ontology and Data Modeling- Retail Bank

Company: Capital One

Location: New York, NY

Posted Mar 17, 2025

At least 3 years’ experience in a metadata field of work or a masters’ degree in information science, computer science, engineering, library science, ontology,…

Med Care Manager

Company: Sunrise Senior Living

Location: Huntington Station, New York

Posted Mar 22, 2025

Lead Installer/Project Manager

Company: RE-BATH

Location: Brooklyn, NY

Posted Mar 20, 2025

Looking for plumber with valid plumbing license for the five burrows. Utilize tools and equipment effectively, including but not limited to the use of an…

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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