Customer Satisfaction Jobs in New York City, NY

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Looking for Customer Satisfaction jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the New York City, NY area.

Strategic Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Strategic Customer Success Manager. The role involves building strong relationships with key stakeholders, understanding customer needs, and driving platform adoption. The ideal candidate should have 8+ years of customer-facing experience, a proven track record in enterprise solutions, and expertise in mobile data-driven marketing. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. The company values transparency, diversity, and fosters a culture of innovation and growth.

Customer Success Manager

Company: Artera

Location: Kansas City, MO

Posted Feb 25, 2025

Artera, a patient communication platform, aims to revolutionize healthcare customer service by enabling two-way conversations between patients and healthcare teams across multiple channels. With over 500 healthcare providers using their services, Artera has facilitated more than 1 billion messages for 40+ million patients annually. The company has consistently been recognized for its innovative technology, business growth, and award-winning culture. Artera is currently seeking a Customer Success Manager to drive success for a diverse portfolio of 80-100 small to mid-sized healthcare customers. The ideal candidate will have at least 1 year of experience in a customer-facing role or 2+ years in the healthcare industry with transferable skills in client management. They should possess strong communication skills, a strategic and proactive mindset, and an understanding of healthcare workflows and revenue cycle management.

AWS Alliance Driver, Director

Company: PwC

Location: New York City, NY

Posted Mar 01, 2025

The text describes a role for an AWS Alliance Director at PwC. The individual will lead the AWS Alliance across various sectors, focusing on the overall AWS Alliance strategy, driving PwC-specific value propositions, and strategic direction. They will establish partnerships with companies to better serve client needs, build relationships to complement PwC's strategy, and develop and execute the strategy and business plan for market penetration and revenue growth. The role involves identifying opportunities for solution development and industry alignment, building relationships with key alliance executives, and collaborating with cross-functional teams. The individual is expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to success. They will create a healthy working environment, maximize client satisfaction, and cultivate the potential in others. The role requires leading in line with PwC's values and brand, developing new ideas, solutions, and structures, solving problems, balancing long-term and short-term thinking, making strategic choices, promoting technological advances, identifying market gaps, adhering to professional and technical standards, and driving operational efficiency.

Product Business Support Analyst I (243348)

Company: Newmark

Location: New York, NY

Posted Feb 27, 2025

Utilize Excel VBA and macros to develop, maintain, and optimize products along with data analysis and reporting tools.

Business Account Executive

Company: Spectrum

Location: New York City, NY

Posted Mar 01, 2025

The Business Account Executive role involves selling primary and ancillary communications solutions to small and medium-sized businesses within a specified territory. The AE is responsible for generating new customers and meeting sales and revenue goals through prospecting and selling bundled services. The role requires a complete understanding of Spectrum Business coax services, rates, and applicable taxes. The AE must maintain accurate records of sales activities and meet performance standards. The job offers a comprehensive package, including a commission earnings target starting at $54,000. Charter Communications, known for its Spectrum brands, is committed to diversity and equal opportunities for employment and advancement.

Principal Product Marketing Manager

Company: Rokt

Location: New York City, NY

Posted Feb 28, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Principal Product Marketing Manager. The role involves driving market leadership, creating product-centric content, showcasing success stories, developing training assets, driving product launches, and leading competitive analysis. The ideal candidate should have 8+ years of Product Marketing experience, a strategic mindset, strong storytelling skills, analytical rigor, collaboration abilities, and initiative. Rokt offers a competitive total compensation package, including equity, benefits, and a dog-friendly office. The company values diversity, transparency, and smart, humble people, and is committed to being a force for good.

Enterprise Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking an Enterprise Customer Success Manager. The role involves serving as a trusted consultant to optimize and expand value delivered through the mParticle platform, managing client partnerships, and driving adoption of mParticle's feature set. The ideal candidate should have 5+ years of experience in a customer-facing role with technical exposure, extensive experience providing data-driven solutions to enterprise customers, and strong collaboration skills. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. Rokt values diversity, transparency, and smart, humble people, and offers a range of perks and benefits, including a dog-friendly office, generous retirement plans, and opportunities for career growth and development.

Customer Service - Mandarin & Cantonese

Company: Melody Benefits

Location: Brooklyn, NY

Posted Feb 24, 2025

Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently. Strong phone communication skills, active listening, and…

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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