Customer Satisfaction Jobs in Other US Location

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Looking for Customer Satisfaction jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Other US Location area.

Senior Associate, Fraud Strategy Analyst

Company: Capital One

Location: Other US Location

Posted Jan 25, 2025

Capital One Canada is seeking a Senior Associate Fraud Strategy Analyst for their Toronto office. The role involves developing defenses and policies to mitigate fraud losses while balancing the impact on the customer experience. The successful candidate will deep dive into data, investigate emerging fraud trends, and implement strategies to prevent fraudulent behavior. They will also have the opportunity to work on diverse projects and contribute to a safe and secure customer experience. The role requires 25 years of experience with analytical skills, a bachelor's degree, and the ability to collaborate effectively. Preferred qualifications include experience in fraud strategy analytics and coding skills. Capital One offers a hybrid work environment, comprehensive benefits, and opportunities for professional development.

Sr.Associate/Sr.Associate -Travel

Company: Sutherland

Location: Other US Location

Posted Jan 25, 2025

Sutherland is looking for a customer service consultant with at least 1 year of Sabre or Amadeus experience, preferably with Farelogix and NDC. The ideal candidate should have a deep understanding of fare rules, schedule changes, and manual calculations. Prior customer service experience is preferred. The role involves handling high volumes of inbound calls and requires excellent communication skills.

Staff Systems Engineer (Remote/Flexible)

Company: Insulet

Location: Other US Location

Posted Jan 25, 2025

Insulet, a company founded in 2000, is seeking a highly motivated Staff Systems Engineer to join their expanding team. The company is dedicated to improving the lives of diabetes patients with innovative, wearable, waterproof, and lifestyle-accommodating technology. The Staff Systems Engineer will lead systems engineering activities in new product development, serve as a technical lead, and contribute to system definition tasks. The ideal candidate should have experience in Model-Based Systems Engineering (MBSE), medical device experience, and a degree in Systems Engineering, Electrical Engineering, Mechanical Engineering, Computer Science, or Biomedical Engineering. The position offers a competitive salary range and remote work options.

Partner Marketing Manager, LATAM

Company: Qualtrics

Location: Other US Location

Posted Jan 25, 2025

Qualtrics is seeking a Partner Marketing Manager for the LATAM region to drive commercial impact through targeted marketing initiatives with ecosystem partners. The role involves developing and implementing marketing strategies to build and accelerate pipeline in the region. The ideal candidate should have a deep understanding of the Latin American business ecosystem and technology market, strong knowledge of channel marketing programs, and proven ability to develop localized marketing programs. The role offers growth opportunities, a dynamic work environment, and the chance to work with cutting-edge experience management technology.

RQ08541 - Software Developer - (API and .NET) - Senior

Company: S M Software Solutions Inc

Location: Other US Location

Posted Jan 25, 2025

The job posting is for a Senior Software Developer position with a focus on API development. The role requires at least 4 years of C# experience, 3 years of .NET Core or .NET 5+, and 3 years of ASP.NET MVC, Web API, Entity Framework, React.js, and TypeScript. The candidate must also have experience with Node.js, Next.js, Azure cloud, and microservices. Responsibilities include translating technical specifications into working applications, developing detailed programming specifications, writing and generating code, and conducting unit tests. The ideal candidate should have excellent analytical, problem-solving, and communication skills, and be proficient in Agile Scrum methodologies. The position is currently hybrid, with the consultant working remotely due to COVID-19, but will require onsite work once the IampIT cluster staff return to the office.

Senior Associate, Underwriting & Valuations Strategy Analyst

Company: Capital One

Location: Other US Location

Posted Jan 25, 2025

Capital One Canada is seeking a Senior Associate Underwriting & Valuations Strategy Analyst. The role involves deep data analysis, strategy development, and collaboration with various teams. The company offers a hybrid work environment, comprehensive training, and opportunities for growth. Basic qualifications include 25 years of analytical experience, a bachelor's degree, team collaboration skills, and proficiency in SQL, Python, and data visualization tools. Preferred qualifications include underwriting and valuations experience.

Consultant, Cash (Level 1)

Company: Standard Bank Group

Location: Other US Location

Posted Jan 25, 2025

Standard Bank Group is a leading African-focused financial services group, offering a variety of career-enhancing opportunities and the chance to work alongside talented professionals. The company is passionate about creating growth in Africa and bringing meaningful value to clients and communities. The job description involves managing demand from walk-in customers for card and cash-related matters, requiring extensive branch banking experience and a thorough understanding of the bank's policies and procedures. The role demands proficiency in managing bulk cash transactions, ATM operations, and legal aspects of cash handling. Behavioral and technical competencies are also required.

Customer Service Professional II

Company: UL Solutions

Location: Other US Location

Posted Jan 25, 2025

The job description involves handling customer inquiries, building relationships, and providing support for various requests. The role requires an Associates Degree or equivalent and at least one year of customer service experience. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services. The company values ethical standards, sustainability, and innovation, and the role involves working closely with customers to ensure their products meet the latest requirements.

SAP Custom Code Management Lead

Company: Mondelēz International

Location: Other US Location

Posted Jan 25, 2025

Mondelēz International is seeking a SAP Custom Code Management Lead to oversee custom code lifecycle within S4 transformation program. The role involves leading SAP S4HANA transformation projects with a focus on custom code remediation, optimization, and security. The candidate will work with SmartShifts Vendor to streamline the migration and remediation of Custom ABAP code, ensuring best practices, performance optimization, and seamless integration within the SAP landscape. The successful candidate will have a deep understanding of SAP custom development, code analysis tools, and experience in leading teams to deliver high-quality solutions. The role requires close collaboration with Systems Integrators and other internal and external teams to ensure seamless code management and testing processes.

Senior Technical Consultant

Company: Aptos Retail

Location: Other US Location

Posted Jan 25, 2025

Aptos is seeking a Technical Consultant with expertise in SQL, data integration, and cloud platforms. The role involves working with customers to assist with data integration and implementation activities, designing and developing data integration processes, and collaborating with various teams. Aptos offers a competitive total rewards package and an inclusive culture. The ideal candidate is a big picture thinker with a quality orientation, resourcefulness, and excellent relationship-building skills.

Engineer Project Associate

Company: UL Solutions

Location: Other US Location

Posted Jan 25, 2025

The job description outlines a role that involves determining project scope, developing investigation plans, and communicating with clients to explain benefits and resolve issues. The role requires a degree in engineering or related field, experience in product safety standards, and strong English and Mandarin skills. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services. The role involves working with smart appliances, protecting them from cyberattacks, and checking incompatibility in smart devices. The company culture encourages collaboration and innovation.

RQ08372 - Technology Architect - Senior

Company: S M Software Solutions Inc

Location: Other US Location

Posted Jan 25, 2025

The job posting is for a Technology Architect Senior position with the Ministry of Transportation in Toronto, Ontario. The role requires extensive experience with Microsoft Azure, including designing and implementing solutions using cloud native services and architectural patterns. The candidate must have at least 7 years of experience with Azure and 15 years with industry standard databases. The role also requires experience in designing and implementing Azure identity governance, monitoring, data storage, security, networking, and integration solutions. The candidate should be familiar with various Azure services such as Azure VMs, Azure databases, storage accounts, network security groups, Azure data lake, Azure Data Factory, Azure Synapse Analytics, and more. The role also involves integrating Azure services with different partner systems using various protocols. The candidate should have experience in requirements gathering, documentation, and facilitation of agile sessions. The position is currently listed as hybrid, but the consultant will be remote due to COVID-19. Once the IampIT cluster staff are required to return to the office, the resource will be required to work onsite for 3 days a week.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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