Customer Satisfaction Jobs in Other US Location

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Looking for Customer Satisfaction jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Other US Location area.

Product Marketing Manager

Company: Thrive

Location: Other US Location

Posted Jan 24, 2025

Thrive is a technology solutions provider specializing in Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and Managed Services. The company values corporate culture, engineering talent, customer-centric approach, and NextGen services. They are seeking a Product Marketing Manager to execute marketing plans for their products and services. The role involves creating marketing content, conducting market analysis, assisting in creating visual assets, and collaborating with product management and marketing communications. The ideal candidate should have a Bachelor's Degree in technology marketing or related discipline, excellent communication skills, strong understanding of technology, and 7+ years of product marketing, product management, or digital marketing experience.

Team Lead, Customer Success(High Touch)

Company: Sophos

Location: Other US Location

Posted Jan 24, 2025

Sophos, a global leader in cybersecurity, is seeking a Customer Success Team Lead with leadership and relationship management skills. The role involves leading a team of Customer Success Managers, handling complex issues, collaborating with cross-functional teams, and fostering a culture of innovation and professional development. The ideal candidate should have at least 3+ years of leadership experience in a Customer Success role, preferably in cybersecurity, and possess strong presentation, communication, and project management skills.

Site Reliability Engineer

Company: KlearNow

Location: Other US Location

Posted Jan 24, 2025

KlearNowAI is a company that digitizes and contextualizes unstructured trade documents to provide shipment visibility, business intelligence, and advanced analytics for supply chain stakeholders. They aim to futurize global trade with AI-powered clarity. The company values its people and teams, and is looking for a Senior Site Reliability Engineer with extensive experience in managing real-time concurrent global user traffic, excellent Linux system administration skills, and a passion for implementing best practices. KlearNow offers a competitive salary, flexible work arrangements, and opportunities for professional growth. They are committed to diversity, equality, and inclusion.

Systems Administrator

Company: Thrive

Location: Other US Location

Posted Jan 24, 2025

Thrive is a technology solutions provider specializing in cybersecurity, hybrid cloud, global network management, disaster recovery, and traditional managed services. The company is seeking a Systems Administrator to join their engineering team, responsible for both onsite and remote client support. The ideal candidate should have a Bachelor's degree, 6+ years of desktop and/or server support experience, and excellent problem-solving skills. They should be able to work independently and in a team environment, with experience in network architecture design, troubleshooting, and Microsoft Server and Workstation Technologies. The role involves analyzing client network environments, providing technical support, and identifying opportunities for improvement.

Software Engineer - Fullstack

Company: Cyara

Location: Other US Location

Posted Jan 24, 2025

Cyara is a leading Automated CX Assurance Platform provider, enabling brands to deliver superior customer experiences. The company values excellence, innovation, integrity, curiosity, and diversity. As a Junior Software Engineer, one can expect to learn and apply basic software engineering principles, participate in team meetings, and assist senior engineers. Cyara offers a flexible work environment, competitive compensation, and a positive, results-oriented culture. The company is committed to equal opportunity and fostering a diverse, inclusive, and authentic workplace.

SOFTWARE ENGINEER - FULL STACK

Company: Cyara

Location: Other US Location

Posted Jan 24, 2025

Cyara is a leading provider of an Automated CX Assurance Platform, enabling brands to deliver superior customer experiences. The company values excellence, innovation, integrity, curiosity, and diversity. As a Senior Software Engineer, you'll design, implement, test, maintain, and optimize software solutions, focusing on frontend development with React, TypeScript, and GraphQL. You'll also contribute to backend development with C# and .NET, and work with cloud services like AWS. Cyara offers a flexible work environment, competitive compensation, and a positive, results-oriented culture.

Order to Cash Administrator

Company: Xplor Technologies

Location: Other US Location

Posted Jan 24, 2025

Xplor is a global platform offering SaaS solutions and embedded payments to help businesses grow. They are seeking a finance professional with AAT Level 2, 3+ years of finance experience, and proven credit control skills. The role involves sales ledger tasks, month-end reporting, contract maintenance, and process improvement. Xplor values diversity and is committed to attracting, retaining, and developing employees regardless of background. They emphasize excellent communication skills, self-drive, and a customer-centric approach.

Solutions Architect

Company: Thrive

Location: Other US Location

Posted Jan 24, 2025

Thrive is a Toronto-based technology solutions provider specializing in Cyber Security, Microsoft Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and Managed Services. The company values corporate culture, engineering talent, customer-centric approach, and NextGen services. The Solutions Architect role involves partnering with the sales team to identify client needs, propose solutions, and provide technical guidance. The ideal candidate should have a degree in IT or related field, prior experience in a Solutions Architect role, and technical knowledge in Microsoft Office 365, Azure, Cyber Security, and networking. Certifications and experience in presenting complex technical topics are a plus.

Systems Administrator

Company: Thrive

Location: Other US Location

Posted Jan 24, 2025

Thrive is a rapidly growing technology solutions provider specializing in Cloud Cyber Security, Networking, Disaster Recovery, and Managed Services. The company is seeking a Systems Administrator to join their engineering team, responsible for remote client support, incident resolution, and troubleshooting in diverse computing environments. The ideal candidate should have a Bachelor's Degree in a technical field, 6+ years of desktop and/or server support experience, and excellent problem-solving skills. Knowledge of Microsoft Server and Workstation Technologies, Office 365, and Azure is required. The role involves working in a fast-paced, collaborative environment, providing consulting to clients, and identifying opportunities for improvement in client environments.

Lending and Funding Operations Program Manager, Square

Company: Block

Location: Other US Location

Posted Jan 24, 2025

Square, a global technology company focusing on financial services, is seeking a Lending and Funding Operations Program Manager for its Square Credit Team in Canada. The role involves defining, documenting, monitoring, and improving end-to-end operations and processes for managing lending and funding operations for sellers using Square. The ideal candidate should have over 5 years of experience in commercial lending, credit operations, or financial services, with a strong understanding of the Canadian commercial lending market and regulatory environment. The role requires excellent communication, leadership, and stakeholder management skills, as well as the ability to work cross-functionally and manage complex projects with multiple stakeholders. The company is committed to building an inclusive economy and workplace, and offers competitive benefits and a market-based approach to pay.

Solutions Engineer Manager – ANZ (Based in Sydney)

Company: CyberArk

Location: Other US Location

Posted Jan 24, 2025

CyberArk, a global leader in Identity Security, is seeking a dynamic Solution Engineer Manager for the ANZ region. The role involves leading a team of solution engineers, providing technical expertise in presales activities, and collaborating with sales and product teams to drive revenue growth. The ideal candidate should have 8+ years of experience in sales engineering or technical sales, with at least 3 years in a managerial or leadership position. Strong security knowledge, particularly in Identity and Access Management (IAM) solutions, is required. Relevant certifications such as CISSP, AWS Certified Solutions Architect, Azure Solutions Architect Expert, or Google Cloud Professional Cloud Architect are preferred. The role involves travel up to 50%.

Sr. Software Engineer

Company: Cyara

Location: Other US Location

Posted Jan 24, 2025

Cyara is a leading Automated CX Assurance Platform provider, enabling brands to deliver superior customer experiences. The company values excellence, innovation, integrity, curiosity, and diversity. As a Sr Software Engineer, you'll work on innovative software development, problem-solving, and UX delivery. You'll collaborate with senior engineers, contribute to code reviews, and maintain software artifacts. Cyara offers a flexible work environment, competitive compensation, and a positive, results-oriented culture.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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