Customer Satisfaction Jobs in Other US Location

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Looking for Customer Satisfaction jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Other US Location area.

Senior IT Support Engineer (Onsite/Hybrid) - San Francisco (Peninsula)

Company: Halcyon Financial Technology

Location: Other US Location

Posted Dec 11, 2024

Halcyon Financial Technology LP is seeking a Full Time Senior IT Support Engineer to provide high-quality executive-level user support to financial services clients. The role involves driving the adoption of leading-edge cloud technologies, designing and implementing infrastructure applications and system management tools, and assisting with maintaining clients' cybersecurity and high availability strategies. The successful candidate will have 6+ years of recent end-user technical support experience and extensive macOS and Windows Desktop experience.

Manager, Client Experience Technical

Company: Boldr (boldrimpact.com)

Location: Other US Location

Posted Dec 11, 2024

Boldr is a global BCorp dedicated to delivering world-class client experiences and creating access to dignified meaningful work in communities around the world. They are looking for a self-starter, hardworking, and dedicated team member to join their Client Experience team. The role involves maintaining and nurturing Boldr's client relationships, developing and empowering team captains, and representing Boldr to clients and acting as their internal client across various departments. The successful candidate will need to be laser-focused on operational performance, comfortable with managing global teams, and responsible for day-to-day client communication performance, reporting, training, and escalation management.

monday dev GTM Manager

Company: monday.com

Location: Other US Location

Posted Dec 11, 2024

The text describes the monday.dev product, a startup within the company with a team of over 30 individuals. It has grown rapidly in revenue and accounts, and aims to streamline processes and foster collaboration. The GTM Manager role is a significant part of the monday.dev go-to-market strategy, involving product mastery, client demonstrations, project management, solution crafting, collaboration, feedback integration, and training. The ideal candidate has 3+ years in a PreSales Engineering role or similar in a SaaS environment, a self-starter attitude, great communication skills, and a deep technical curiosity for how software and product teams work.

Senior Technical Recruiter (Remote)

Company: Token Metrics

Location: Other US Location

Posted Dec 11, 2024

The job posting is for a Senior Technical Recruiter at Token Metrics to support the Human Resources department. The role involves identifying, attracting, and hiring exceptional talent for both technical and non-technical positions. The primary responsibility is to build a high-performing team aligned with the company's goals and culture. The key outcomes include reducing the average hiring time to fewer than 30 days and achieving a candidate satisfaction score of 90 or higher. The required qualifications include a Bachelor's degree in Computer Science or a related field, proven experience as a technical recruiter, expertise in using ATS platforms and recruiting tools, and exceptional communication and organizational skills.

Product Manager- Konnect Platform

Company: Kong

Location: Other US Location

Posted Dec 11, 2024

Kong is a fast-growing, well-funded company with a strong product management role for its API management platform. The role involves collaborating with various teams, leading complex projects, and advocating for the company's full-lifecycle API management platform. The company is seeking a candidate with at least 8+ years of experience in engineering or product management, and knowledge of crafting production-level APIs and SDKs.

HR Operations Analyst 2

Company: Coupa

Location: Other US Location

Posted Dec 11, 2024

The text highlights the benefits of joining Coupa, including pioneering technology, a collaborative culture, and the opportunity to have a global impact. The HR Operations Analyst role at Coupa is described in detail, emphasizing the need for technology, analytical, and data expertise. The ideal candidate should be flexible, process-focused, and able to adapt to shifting priorities. The role involves maintaining employee data, developing and managing HR reports, supporting new hire onboarding, and improving the employee user experience.

Channel Partner Sales Engineer

Company: Sysdig

Location: Other US Location

Posted Dec 11, 2024

Sysdig is a leading edge company in cloud security, offering real-time detection of security risks with runtime insights and open source Falco. They value diverse opinions, open dialogue, and flexible work culture. They are a well-funded startup with a large enterprise customer base, offering great compensation and mental wellbeing support. They are looking for driven team members to join their mission to lead cloud security globally.

Manager, Client Experience Technical

Company: Boldr (boldrimpact.com)

Location: Other US Location

Posted Dec 11, 2024

Boldr is a global team dedicated to delivering world-class client experiences and creating access to dignified meaningful work in communities around the world. They are looking for a self-starter, hardworking, and dedicated team member to join their Client Experience team. The role involves maintaining and nurturing Boldr's client relationships, developing and empowering team captains, and representing Boldr to clients and acting as their internal client across various departments. The successful candidate will be responsible for day-to-day client communication performance reporting, training, and escalation management. They will also be expected to develop and maintain an authentic relationship with all client and internal stakeholders, act as a strategic advisor, and execute daily and weekly reviews of operational performance with client stakeholders and Boldr leadership.

Commercial Counsel

Company: Freshworks

Location: Other US Location

Posted Dec 11, 2024

Freshworks is a company that provides a cloud-based software suite for CRM, CX, employee experience, ITSM, and other commercial transactions. They offer services such as Freshdesk, Freshsales, Freshmarketer, Freshservice, Freshchat, and AI-powered bots. Freshworks has been recognized for its products and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last 3 years. They are seeking a Commercial Counsel and Manager to provide legal advice on various topics and work closely with internal clients.

Marketing Specialist

Company: Boldr (boldrimpact.com)

Location: Other US Location

Posted Dec 11, 2024

Boldr is a global BCorp dedicated to delivering world-class client experiences and creating access to dignified meaningful work in communities around the world. They employ over a thousand team members across five countries and aim to employ over 5000 people by 2027. The Marketing Specialist role involves leveraging data analytics, performing research and testing, collaborating with team members, and creating and distributing monthly reports. The ideal candidate should be curious, authentic, a critical thinker, passionate about the client experience, and a strategic thinker.

Junior Account Executive

Company: Sysdig

Location: Other US Location

Posted Dec 11, 2024

Sysdig is a well-funded startup with a large enterprise customer base, offering open source tools widely used by technologists and developers. They are looking for driven team members to join their mission to lead cloud security globally. The role involves executing sales plans, managing a high-velocity SaaS funnel, and collaborating on improving the sales cycle.

Sales Executive UK VI.

Company: Rackspace Technology

Location: Other US Location

Posted Dec 11, 2024

Rackspace is seeking dynamic sales professionals to join their Enterprise New Business sales team. The role involves full sales life cycle management, prospecting, discovery, education, thought leadership, solution proposing, negotiating, responding to sales inquiries, developing qualified leads, and closing business within corporations with complex and mission critical server configurations. The candidate must possess superior negotiation skills, effective follow-up skills, and be able to work under pressure. They should have excellent communication skills to present through WebEx, face-to-face meetings, and via the telephone with potential clients.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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