Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Head of Self-Serve Business

Company: 360Learning

Location: Remote

Posted Jan 30, 2025

360Learning is seeking a Head of SelfService Business Team Plan to join their team and scale their entrepreneurial business line. The role involves managing operational tasks, strategic planning, and optimizing the full funnel. The ideal candidate should have 23+ years of experience in consulting, finance, or a customer-facing role, preferably in a tech startup environment. They should possess an entrepreneurial mindset, strong analytical skills, and excellent communication abilities. The compensation package includes a base salary, variable component, and equity. Benefits include flexible hours, remote work options, and a strong focus on diversity and inclusion. The interview process includes a phone screen, discovery meeting, case study meeting, clarification meeting, and a culture fit meeting with the CEO.

Senior Project Manager

Company: Bounteous

Location: Remote

Posted Jan 30, 2025

Bounteous, a leading digital transformation consultancy, is seeking a Senior Project Manager to join their expanding team. The ideal candidate will have extensive experience in managing digital projects, leading teams, and ensuring on-time, on-budget delivery. They will also be responsible for promoting information security practices, understanding data privacy standards, and fostering a collaborative environment. The role involves working with various teams, managing project scope, and communicating effectively with clients and stakeholders. Preferred qualifications include a BSBA, 5+ years of project management experience, and exposure to Agile methodologies.

Client Support Associate

Company: Cohere Health

Location: Remote

Posted Jan 30, 2025

Cohere Health, a rapidly growing clinical intelligence company, is seeking a software engineer to join their high-caliber team. The role involves investigating and resolving product bugs, diagnosing technical issues, and collaborating with stakeholders. The ideal candidate will have a degree in Computer Science or a related field, 2+ years of experience in healthcare technology support, strong analytical skills, and excellent communication abilities. Cohere Health offers a supportive, growth-oriented environment and a competitive salary range of $60000 to $70000 annually.

Senior AI Product Engineer, Backend

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize is a leading AI observability and evaluation platform, offering a world-class software solution to improve AI applications. The Backend Engineering team builds scalable distributed services, primarily in Go, Python, Java, and TypeScript. The role involves writing maintainable, scalable, and performant backend code, building high-volume analytics systems, designing APIs for ML and LLM workflows, and collaborating with product design and customer engineering teams. The ideal candidate has 5+ years of experience with high-performance backend systems, strong experience in Go, Python, TypeScript, Node.js, Java, or similar languages, and a keen interest in the AI and LLM ecosystem. Bonus points for experience with distributed stream processing, OLAP systems, system observability tooling, and Machine Learning/Data Science.

Product Marketing Manager

Company: Appspace, Inc.

Location: Remote

Posted Jan 30, 2025

Appspace is seeking a Product Marketing Manager with at least 5 years of experience in B2B SaaS products. The role involves working cross-functionally, conducting market research, defining buyer personas, and developing product adoption plays. The ideal candidate should have a technical understanding of software product development, experience in market and competitive research, and a proven track record of successful product launch campaigns. Appspace offers competitive benefits, flexible work schedules, remote work opportunities, and a diverse and inclusive workplace.

Head of Self-Serve Business

Company: 360Learning

Location: Remote

Posted Jan 30, 2025

360Learning is seeking a Head of SelfService Business Team Plan to join their team and scale their entrepreneurial business line. The role involves managing operational tasks, strategic planning, and leading a team of Self Serve Specialists. The ideal candidate should have extensive experience in consulting, finance, or a customer-facing role, preferably in a tech startup environment. They should possess an entrepreneurial mindset, strong analytical skills, and excellent communication abilities. The company offers a competitive compensation package, flexible work hours, and a commitment to diversity and inclusion. The interview process includes several rounds and a culture fit meeting with the CEO.

AI Product Engineer, New Grad

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize, a leading AI observability and evaluation platform, is seeking exceptionally motivated new graduates for an entry-level position. The role involves working on complex technical challenges, such as computing model evaluation metrics, creating AI agents, and building systems that handle millions of annotations per second. The company offers world-class mentorship, opportunities for career acceleration, and a competitive compensation package. Arize is committed to making AI work for people and promoting responsible AI practices.

Customer Success Operations Specialist

Company: FloQast

Location: Remote

Posted Jan 30, 2025

FloQast is hiring a Customer Success Operations Specialist to support internal operations and growth, focusing on post-sale operations. The role involves system issue resolution, Gainsight configuration, systems management, project support, documentation, and knowledge sharing. The ideal candidate should have Gainsight experience, strong problem-solving skills, data analysis abilities, and excellent communication skills. FloQast offers competitive compensation, benefits, professional growth opportunities, and a positive work environment.

GenAI Creative Workflow Architect

Company: Runway

Location: Remote

Posted Jan 30, 2025

Runway is a research company specializing in multimodal AI systems, aiming to make content creation accessible, controllable, and empowering for creatives. They are seeking a creative and commercially-minded individual with expertise in GenAI tools to join their dynamic team. The role involves crafting content, leading demonstrations, and serving as a product expert for pre and post-sales conversations. The ideal candidate should have experience creating content using GenAI tools, a passion for experimentation, and the ability to thrive in a fast-paced environment. Runway is committed to diversity and equal opportunity, offering a salary range of $150,000 to $200,000.

Mid-Market Business Development Representative (BDR)

Company: 360Learning

Location: Remote

Posted Jan 30, 2025

360Learning is seeking a self-driven Business Development Representative (BDR) to join their high-performing team. The role involves qualifying and converting MQLs, proactively sourcing opportunities, and using a best-in-class LMS for onboarding and upskilling. The BDR will have the opportunity to grow into Account Executive or Account Manager roles. The ideal candidate should have a Bachelor's degree, 4-6 years of B2B SaaS experience, and proficiency in CRM and Sales Engagement Software. The company offers competitive compensation, benefits, professional development opportunities, and a remote-first culture. The interview process includes calls with the talent acquisition manager, discovery interviews, a culture fit interview, and an offer.

Salesforce Enterprise Architect

Company: Bounteous

Location: Remote

Posted Jan 30, 2025

Bounteous, a leading digital transformation consultancy, is seeking an experienced Enterprise Architect with Salesforce expertise. The role involves client engagement, solution design and implementation, technical expertise, and thought leadership. The ideal candidate should have at least five years of hands-on Salesforce experience, including Data Cloud and Marketing Cloud Personalization implementation. Bounteous promotes an inclusive environment and is an equal opportunity employer.

Senior AI Product Engineer - Fullstack

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize is a leading AI observability and evaluation platform, offering a world-class software solution to help AI teams improve their applications. The Fullstack Engineering team builds scalable services and intuitive frontend applications using TypeScript, Python, and Go. The role involves writing maintainable code, designing APIs, building reusable React components, researching visualization algorithms, collaborating with product design and customer engineering teams, and contributing to in-house AI agents. The ideal candidate has 5+ years of frontend experience, preferably in React and TypeScript, with a strong interest in AI and ML. Bonus points for experience with GraphQL, ML analytics, or working with large language models. The estimated annual salary is between $125,000 and $225,000, plus a competitive equity package. Arize is a remote-first company with offices in New York City and the San Francisco Bay Area, offering a comprehensive benefits package and a focus on diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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