Customer Satisfaction Jobs in Remote

223,444 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Windows Specialist - VMware

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 24, 2025

ACCOUNT EXECUTIVE

Company: UKG

Location: Remote

Posted Jan 24, 2025

UKG, the largest U.S.-based private software company, is seeking a seasoned sales rep for WFM/HRMS/Payroll solutions. With 80,000 customers across 150 countries, UKG offers a supportive work environment, comprehensive benefits, and an inclusive culture. The role involves assisting with proposals, RFPs, and demos, providing technical sales support, and maintaining a working knowledge of products. The company is committed to diversity and equal opportunity, with a focus on AI-powered solutions for all industries and geographies.

US Events Marketing Manager

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Digital Account Manager - Laboratory Products (DACH)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Digital Account Manager for the DACH region (Germany, Austria & Switzerland). The role involves developing and implementing sales strategies to grow a broad customer base, contacting high-potential customers via various channels, understanding their needs, and tailoring messaging accordingly. The manager will also collaborate with the Digital Marketing team, maintain a sales pipeline, and support new customers' eCommerce experience. Fluency in German and proficiency in English are required, with potential for travel across Europe. The position offers an opportunity to work in a diverse, multi-cultural environment with significant impact.

SME Data Management

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 24, 2025

Sr Manager, Technical Sales Specialists

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Senior Manager, Product Specialists for a remote role in the US or Canada. The ideal candidate will lead the Americas team of Technical Sales Specialists, driving growth and optimizing sales processes. Key responsibilities include managing all TSS across the AMER region, providing strategic mentorship, and establishing expense budgets. The role requires a strong commercial business background, validated leadership skills, and a deep understanding of GC and/or ICP/MS applications. The salary range for this position based in Massachusetts is $149,325.00-$191,975.00.

Samlink Chief Payment Product Manager

Company: Kyndryl

Location: Espoo, Finland / Remote

Posted Jan 24, 2025

Kyndryl, a company that designs, builds, manages, and modernizes mission-critical technology systems, is seeking a Chief Payment Product Manager for Samlink. The role involves managing the payments product portfolio, driving business objectives, and shaping the future of banking in the payments area. Key responsibilities include defining the vision for the payment product portfolio, developing a robust strategy, and collaborating with customers and internal stakeholders. The ideal candidate should have 5+ years of experience in the Finnish payments landscape, a proven track record in software product development in banking, and strong communication and analytical skills. Kyndryl offers a comprehensive benefits package including flexible working hours, continuous learning programs, wellbeing services, and more. The candidate must be based in Espoo or Jyväskylä, Finland.

Monitoring Tools Administrator

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Monitoring Tools Administrator with 5+ years of experience in deploying, managing, and maintaining various IT monitoring tools. The role involves configuring diverse monitoring platforms, integrating them with IT systems, and providing insights to optimize operations. The ideal candidate should have proficiency in using major monitoring platforms, strong knowledge of network protocols, and experience in scripting for automation. They should also possess excellent communication and documentation skills, and be customer-focused. Kyndryl offers opportunities for professional growth, collaboration with global teams, and a dynamic work environment.

Customer Support Process Analyst

Company: Equinix, Inc

Location: Warsaw, Poland / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Customer Support Process Analyst. The role involves contributing to process design, understanding the customer support landscape, and proposing improvements. The analyst will map and enhance customer journeys, perform root cause analysis, and lead process improvement efforts. They will work with cross-functional teams, engage in new product development, and serve as a subject matter expert. Qualifications include a relevant degree, years of experience in business analysis or improvement, and strong analytical skills. Equinix is committed to diversity and equal employment opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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