Customer Satisfaction Jobs in Remote

223,469 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Software Engineer II - Message Security Detection

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

Abnormal Security is recruiting a Software Engineer to join the Threat Response Engine team, crucial to their mission of safeguarding global enterprises from diverse email threats. Utilizing behavioral AI, they offer real-time protection to over 15% of Fortune 500 companies. The role involves architecting, designing, and building the Automated Threat Response Engine, which adapts to each customer's unique threat landscape. The engineer will also operationalize a highly autonomous and scalable threat response engine for multiple datacenters and regions, collaborating closely with cross-functional teams.

Premium Audit Manager

Company: CNA

Location: Remote

Posted Jan 24, 2025

The job description outlines a leadership role in Commercial Premium Audit activities at CNA. The role involves leading a diverse team, collaborating with offshore partners and vendors, and ensuring strategic operational and functional developmental goals are met. The position requires strong knowledge of workers compensation, general liability, and commercial auto policy writing, as well as excellent analytical and problem-solving skills. The ideal candidate should have a minimum of 5 years of management experience and 5 years of field Premium Audit experience. CNA offers a comprehensive benefits package and is committed to providing reasonable accommodations to qualified individuals with disabilities.

Field Sales Account Manager

Company: Waters

Location: Salt Lake City, UT / Remote

Posted Jan 24, 2025

Waters Corporation is looking for a Territory Account Manager to drive sales of their products and services, including Ultra Performance Liquid Chromatography Systems, Mass Spectrometers, software, consumables, and services, in Utah and Arizona. The ideal candidate should be self-motivated, develop a territorial business plan, and build strong relationships with customers. Responsibilities include meeting sales targets, maintaining customer satisfaction, and developing new prospects. Qualifications include a degree in a scientific field, 3+ years of chromatography experience, and strong communication and presentation skills. Waters Corporation values diversity and inclusion, and offers opportunities for career growth and innovation.

Senior Manager, Training and Content Management

Company: hims & hers

Location: Remote

Posted Jan 24, 2025

Hims & Hers Health Inc, a leading health and wellness platform, is seeking a Senior Manager for Training and Content Management. The role involves leading a team of Training Specialists, Instructional Designers, and Content Analysts to deliver exceptional training and content. The Senior Manager will oversee the development and implementation of comprehensive training programs, manage content, collaborate cross-functionally, and drive continuous improvement. The ideal candidate will have 8+ years of experience in training management, expertise in instructional design, and strong analytical skills. Hims & Hers offers competitive compensation, unlimited PTO, comprehensive health benefits, and a commitment to diversity and inclusion.

Senior Solutions Architect

Company: Leidos

Location: Remote

Posted Jan 24, 2025

The National Security Sector is seeking a Senior Solutions Architect to develop software-based solutions for DoD and mission partner space capabilities. The role involves creating solutions for data integration, mission planning, and command and control systems, with a focus on transitioning strategic visions into agile action plans. Key responsibilities include developing innovative solutions, understanding customer needs, and leading technical execution on funded programs. The ideal candidate should have a Masters or Doctorate degree with extensive relevant experience, proven ability in technical leadership, and experience in forming industry and international partnerships.

Surety Senior Underwriter

Company: Liberty Mutual Insurance

Location: Charlotte, NC / Remote

Posted Jan 24, 2025

Liberty Mutual Surety is seeking a Surety Underwriter for its Charlotte or St. Pete Contract Transactional team. The role involves developing and underwriting profitable surety business, servicing independent agents, brokers, and Contract Transactional accounts, and building positive partnerships. Key responsibilities include underwriting and negotiating accounts, managing profitability and retention, performing financial analysis, and staying updated on product lines. The ideal candidate should have a Bachelor's degree in Finance or Accounting, 5+ years of surety underwriting experience, strong analytical skills, and excellent communication abilities.

Staff Storage Engineer

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Lead Cloud Engineer

Company: Cars.com

Location: Remote

Posted Jan 24, 2025

Hardware Standards Engineer

Company: ServiceNow

Location: Redmond, WA / Remote

Posted Jan 24, 2025

Customer Success Architect

Company: ServiceNow

Location: Munich, Germany / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a transformation-maker for its Customer Success Team. The role involves delivering consultancy and services to F500 companies, acting as a trusted advisor in various areas like Vision & Strategy, Roadmap Development, and Implementation Strategy. The ideal candidate should have a passion for working with customers, fluent in C-level German and English, and have 8+ years of experience in professional services, particularly in technology-enabled transformations. The objective is to ensure customer success and high satisfaction through digital transformation.

Data Science Intern, 2025 Summer U.S.

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Atlassian is offering a summer internship for students to work on scaling a fast-growing company by powering it with data, reporting, and analytics. The role involves aligning data science priorities, improving user journey, and building top-notch dashboards. The ideal candidate should be fluent in SQL or similar programming languages, have experience with dashboarding tools, and be currently enrolled in a full-time masters degree program. The compensation ranges from $47 - $53 in Zone A, $43 - $48 in Zone B, and $39 - $44 in Zone C. Atlassian values diversity and offers a variety of perks and benefits.

Offer Manager - Secure Power Cooling

Company: Schneider Electric

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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