Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Data Partner - Physics - US

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

TELUS Digital AI is seeking a highly knowledgeable Subject Matter Expert for a remote Data Partner role in Physics. The role involves designing advanced, domain-specific questions and solutions, creating challenging problem sets, and collaborating with cross-functional teams. The ideal candidate should have a master's degree or equivalent in Physics, strong English writing skills, and the ability to explain complex concepts concisely. The pay rate ranges from $30 - $50 USD per hour, varying based on expertise, skills assessment, location, project need, and other factors. TELUS International is committed to creating a diverse and inclusive workplace.

RVP, Sales, North Central

Company: Illumio

Location: Chicago, IL / Remote

Posted Jan 24, 2025

Head of Technical Program Management, PaaS

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Atlassian is offering a remote position for a Head of TPM in the Pacific timezone. The role involves transforming and driving the PaaS strategy, leading a team of TPMs, and influencing technical decisions across the company. The ideal candidate should have 12+ years of experience in program leadership, people management, and translating customer/product requirements into technical requirements. The role requires driving adoption of the platform across Atlassian products and external partners, and hiring/enabling team members. The compensation is competitive, with base pay ranges varying by geographic zone in the US. Atlassian values diversity and inclusivity, and offers a variety of perks and benefits.

Director, Product Management (AI/ML)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Sr. Customer Success Manager - LogScale/Next-Gen SIEM (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, seeks a Senior Customer Success Manager. The role involves building customer relationships, driving engagement, retention, and growth. The manager will act as a trusted advisor, understanding customer business objectives for project success. Key responsibilities include creating success plans, managing renewal risk, conducting strategic business reviews, and driving customer value expansion. The ideal candidate holds a Bachelor's Degree, has 3+ years of CSM/TAM experience, and strong knowledge in SIEM and SOAR technologies. Excellent communication, customer service, and problem-solving skills are required. Bonus points for DevOps, IT operations, Security, and Cloud experience.

Data Partner - Tech & Engineering - Europe

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

TELUS International is seeking a highly knowledgeable Data Partner with a degree in Tech/Engineering to work remotely. The role involves creating complex, original question-and-answer pairs based on advanced topics, collaborating with cross-functional teams, and providing detailed solutions. The successful candidate will join a global AI Community of over 1 million contributors, supporting machine learning models of large brands. Pay rates range from $20 - $50 USD per hour, varying based on expertise, skills, location, and project needs.

AVP, Hyperscalers (GCP)

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 24, 2025

Senior Data Scientist, Marketing Mix Modeling

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking a Lead Data Scientist in the Finance organization. The role involves delivering advanced analytical insights to support marketing efforts, optimizing programs for efficiency, and influencing strategic marketing decisions. The ideal candidate will have 4+ years of experience in Marketing Data Science, proficiency in SQL, Python, R, and BI tools, and experience in a marketplace or ecommerce business. Upwork offers a remote-first culture, competitive benefits, and a commitment to diversity and inclusion.

Clinical Subject Matter Expert (SME)

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos is seeking Clinical Subject Matter Experts (SMEs) to work remotely on its $4.6B MHS GENESIS contract, which modernizes Electronic Health Records for the Department of Defense. The role involves providing subject matter input into new capability design, supporting implementation and deployment, and collaborating with the team to design integrated clinical and revenue cycle workflows. The ideal candidate will have a BS/MS in Nursing, deep Oracle Health (Cerner) Millennium experience, and expertise in workflow design. Strong communication skills and prior Millennium deployment/optimization experience are highly valued.

Hardware Standards Engineer

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Hardware Standards Engineer. The role involves developing hardware standards for datacenters worldwide, maintaining documentation, and working with suppliers and cloud service providers. The ideal candidate should have 2+ years of experience in enterprise server/storage solutions, power design, or network cabling, along with a Bachelor's degree in a related field. Excellent communication and problem-solving skills are required. The company values inclusivity and diverse backgrounds.

Senior QA Automation Engineer

Company: Carewell

Location: Remote

Posted Jan 24, 2025

Carewell is seeking a Senior QA Automation Engineer to lead their quality assurance efforts. The ideal candidate will have 5+ years of experience in automation quality assurance, with a strong emphasis on web application testing. They should be proficient in Typescript, React, Node.js, and modern JavaScript frameworks. The role involves designing, developing, and implementing robust automated testing frameworks, championing quality throughout the software development lifecycle, and collaborating closely with various teams. Carewell offers competitive compensation, health benefits, and a remote work environment. Carewell is a category-defining business dedicated to providing the best caregiving products, recognized as one of the fastest-growing companies in the US.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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