Customer Satisfaction Jobs in Remote

223,542 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Delivery Engineer (Sr Business Analyst) Remote

Company: Broadridge

Location: Baton Rouge, LA / Remote

Posted Jan 24, 2025

Data Platform Engineer

Company: Hatch

Location: Remote

Posted Jan 24, 2025

Hatch is a company dedicated to aiding small businesses in starting and growing. They are constructing financial products to empower business owners, allowing them to concentrate on their products and business expansion. The Data Platform Engineer role is a high-visibility position that will establish the company's data platform engineering foundations. The ideal candidate should have 2-3 years of experience as a Data Engineer, proficiency in data platform technologies, and strong communication and collaboration skills. Hatch values diversity and offers autonomy in implementing a data platform roadmap.

Executive Sponsor Program Manager

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore is seeking an Executive Sponsor Program Manager to join their Marketing team. The role involves creating and managing an Executive Sponsorship and Outreach Program for top global accounts, developing creative strategies to engage these accounts, and collaborating with Sales, Customer Success teams, and leaders. The ideal candidate should have 5+ years of experience in Marketing or a related customer success role, excellent communication skills, and the ability to work with virtual and global cross-functional teams. Procore offers a culture that encourages ownership and new ideas, along with competitive benefits.

Engineering Manager, Platform - Risk Engineering

Company: Coinbase

Location: Mumbai, India / Remote

Posted Jan 24, 2025

Senior Content Marketing Manager (Workplace Culture Network)

Company: EVERFI

Location: Remote

Posted Jan 24, 2025

EVERFI, a global technology company, is seeking a Senior Manager for Content Marketing. The role involves leading the content strategy for a business segment, driving revenue through brand awareness, lead generation, and customer engagement. Responsibilities include conceptualizing pillar content, defining content KPIs, producing high-quality content, and collaborating with various teams to meet revenue targets. The ideal candidate should have 5+ years of digital marketing experience, expertise in content development and distribution, strong analytical skills, and proficiency in CRM, Marketing Automation, and CMS software. EVERFI offers competitive benefits, a casual work environment, and a strong commitment to diversity and inclusion.

Senior Software Engineer

Company: LendingHome

Location: Remote

Posted Jan 24, 2025

Kiavi, previously LendingHome, is a leading U.S. lender to real estate investors, empowering them with technology and innovative financing solutions. Founded in 2013, Kiavi has funded $7.8 billion across 35,000+ projects, aiming to revitalize aged U.S. housing stock. With over 400 employees, they've won numerous awards and are expanding, offering remote or in-office positions in the U.S. The company is seeking proficient software engineers with 5+ years of experience for roles involving platform architecture, code quality, technical debt reduction, and customer-focused initiatives. Benefits include equity ownership, comprehensive health insurance, wellness programs, retirement savings, career growth opportunities, flexible time off, and a remote-first culture.

VP, Public Sector Sales

Company: RapidSOS

Location: Remote

Posted Jan 24, 2025

Technical Support Analyst

Company: Trimble

Location: Remote

Posted Jan 24, 2025

The job posting is for a Technical Support Analyst position at Trimble, which is remote in the US. The role involves delivering exceptional customer support, resolving client incidents, and communicating technical information to both technical and non-technical personnel. The ideal candidate should have experience supporting customers in a SaaS environment, excellent communication skills, and proficiency in troubleshooting and using diagnostic tools. They should also be comfortable working in a fast-paced environment and have experience with SQL, XML, HTML, Scripting, and Salesforce. Trimble values diversity and inclusiveness, and offers comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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