Customer Satisfaction Jobs in Remote

223,542 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Technical Support Engineer - Pacific

Company: Chainguard

Location: Remote

Posted Jan 24, 2025

Chainguard, a company specializing in open source software security, is seeking a Technical Support Engineer. The role involves managing customer issues, collaborating with cross-functional teams, and improving the customer experience. The ideal candidate should have a strong technical background, experience with Docker and Kubernetes, and a passion for problem-solving. Chainguard offers a competitive salary, flexible work hours, and comprehensive benefits.

Clinical Research Associate (CRA)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an experienced Clinical Research Associate (CRA) for their PPD clinical research services. The role involves monitoring investigator sites with a risk-based approach, ensuring data accuracy, and maintaining compliance with ICH-GCP guidelines and regulations. The CRA will also manage site processes, conduct monitoring tasks, and participate in the investigator payment process. Essential duties include assessing protocol and regulatory compliance, handling documentation, and developing relationships with investigational sites. The ideal candidate should have a Bachelor's degree in a life sciences field, clinical monitoring experience, and strong communication and organizational skills. Thermo Fisher Scientific offers a competitive salary, extensive benefits, and a collaborative work environment.

System Administrator

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 24, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They are committed to creating a more equitable, inclusive world. As a System Administrator, you'll solve complex problems, work with big clients, and have the opportunity to specialize in various industries. The role involves managing systems data, providing solutions, and ensuring security compliance. Kyndryl offers career growth opportunities, diverse work environments, and benefits like learning programs and volunteering platforms.

Patient Recruitment & Engagement Lead (remote)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific's PPD division is seeking a Patient Recruitment & Engagement Lead. This role involves managing global Patient Recruitment strategies for drug trials, leading implementation of recruitment strategies, collaborating with clinical teams, maintaining compliance, and overseeing project financials. The ideal candidate should have a Bachelor's degree, previous patient recruitment experience, and strong leadership, project management, and communication skills. The position is home-based in the US, UK, Italy, France, or Spain, with a salary range of $100,000 - $140,000 USD. Thermo Fisher Scientific offers competitive benefits and a mission to make the world healthier, cleaner, and safer.

Product Engineer II - ArcGIS Knowledge

Company: Esri

Location: Remote

Posted Jan 24, 2025

Esri is seeking a Product Engineer for ArcGIS Knowledge, a new capability across the ArcGIS platform. The role involves working with software engineers to design, build, test, and support the ArcGIS Knowledge product. Key responsibilities include writing conceptual and workflow documentation for knowledge graphs, using a content management system to write and update help topics for various ArcGIS products, and collaborating with users and industry experts to identify user requirements. The ideal candidate should have 2+ years of experience with the ArcGIS platform, experience in writing technical documentation, and strong communication skills. A Bachelor's degree in a relevant field is required, with a Master's being recommended. Esri offers competitive total rewards, including health and welfare benefits, 401(k) programs, and opportunities for professional growth.

Manager, Software Engineering, Full Stack - Capital One Software (Remote)

Company: Capital One

Location: Richmond, VA / Remote

Posted Jan 24, 2025

Capital One Software, a pioneer in cloud and data management, is seeking a Full Stack Manager, Software Engineering to lead diverse technology projects and a team of experienced developers. The role involves creating solutions for regulatory needs, staying updated with tech trends, collaborating with product managers, and utilizing various programming languages and cloud services. The ideal candidate should have at least 4 years of software engineering experience, 1 year in cloud computing, and 2 years of people management experience. The role offers a competitive salary and benefits package, with the possibility of performance-based incentives.

Director, Kyndryl Consult Partner Cloud (m/f/x)

Company: Kyndryl

Location: Hattersheim am Main, Germany / Remote

Posted Jan 24, 2025

Catēna Software Engineer

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos National Security Sector's EIO Division is seeking an experienced Catēna Software Engineer. The role involves developing and implementing the Catēna Supply Chain Management Solution using AWS Cloud Console and Leidos Enterprise Cloud Management serverless environment. The engineer will work with a creative team to shape the future of logistics and data management, driving technology into projects. Key responsibilities include software engineering functions, supporting technical innovation and strategy, developing technical solutions, and engaging with stakeholders to explain technical capabilities and benefits. The ideal candidate will have a Master's Degree and 2-6 years of experience in a Science, Engineering, or Technology field, or a Bachelor's Degree and 4-8 years of experience. Preferred qualifications include experience with AWS DevOps, Python, React, and Full Stack Development.

Especialista Linux

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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