Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Mainframe Systems Administration (Zos/CICS)

Company: Kyndryl

Location: Mumbai, India / Remote

Posted Jan 24, 2025

Kyndryl, a global technology services company, is seeking a System Administrator with extensive experience in zOS System Administration. The role involves managing systems data, providing day-to-day solutions, and ensuring security compliance. The position offers opportunities for career growth, working with diverse teams, and gaining valuable skills. Kyndryl values diversity and inclusivity, providing a supportive environment for employees to bring their whole selves to work.

Account Manager

Company: Bluecore

Location: Remote

Posted Jan 24, 2025

Principal Product Manager | Security

Company: ServiceNow

Location: Orlando, FL / Remote

Posted Jan 24, 2025

Senior Engineering Manager, Member Experience

Company: Grand Rounds Health

Location: Remote

Posted Jan 24, 2025

Included Health, a healthcare company reinventing the standard of care, is seeking a senior engineering manager to lead the Application Foundations team. The ideal candidate should have a passion for building user-centric products, strong product acumen, and a proven track record in delivering team impact. They must be able to instill quality, scalability, and reliability into engineering products, and have a deep understanding of team dynamics. Responsibilities include hiring and growing engineering talent, contributing to product strategy, and setting the technical vision for the team. The role requires a leader with a consumer-facing product background, strong collaboration skills, and an entrepreneurial mindset.

Demo Platform Engineer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio is seeking a Demo Platform Engineer to consolidate the demo platform across Comms and Segment for the first time. The role involves creating, maintaining, and designing the full stack demo environment, including frontend and backend code bases. The engineer will partner with Enterprise Architects and report to the Senior Manager of Demo Platform Engineering. Key responsibilities include building comprehensive use case demos, ensuring technical accuracy and reliability of demo environments, and staying updated with product enhancements. Required qualifications include 3+ years of software development experience, strong understanding of RESTful APIs, web frameworks, and SaaS platforms, and proficiency in JavaScript, Node, and React.

Senior Product Manager - App Platform & Hero

Company: Gladly

Location: Remote

Posted Jan 24, 2025

Gladly, a customer-centered, AI-powered customer support platform, is seeking a Sr. Product Manager for its App Platform team. The role involves creating a vision and strategy for product areas, understanding market and customer needs, and collaborating with various teams. The ideal candidate should have 5+ years of product management experience, preferably in B2B SaaS, and strong communication skills. They should be able to grasp technical details, understand design, and deliver intuitive solutions. Gladly offers competitive salaries, stock options, comprehensive benefits, and a fully remote work environment.

Territory Account Manager II

Company: Waters

Location: Cincinnati, OH / Remote

Posted Jan 24, 2025

Waters Corporation is looking for a dynamic Account Manager to drive sales of their full range of products and services, including Ultra Performance Liquid Chromatography Systems, Mass Spectrometers, software, consumables, and services. The ideal candidate should be self-motivated, capable of developing a territorial business plan, and have a strong understanding of customer needs. Responsibilities include meeting sales targets, maintaining customer satisfaction, developing new prospects, and building technical competency on Waters solutions. Qualifications include a degree in a scientific field, 3+ years of chromatography experience, and strong communication and organizational skills. Waters Corporation, a global leader in specialty measurement, offers a dynamic environment with a focus on diversity and inclusion.

Join our Talent Pool

Company: Castor

Location: Remote

Posted Jan 24, 2025

Castor, a leading cloud-based clinical data platform, has experienced significant growth, raising $57 million in Series A and B funding. They support over 7,500 studies globally, including the WHO's SOLIDARITY trial, and are committed to making decentralized trials scale. Castor plans to release new mobile offerings and digital twins, aiming to hire over 50 additional team members in 2021. They emphasize equal opportunities and encourage applications from diverse backgrounds.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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