Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Technical Solutions Executive - Design & Manufacturing Central East Europe

Company: Autodesk

Location: Remote

Posted Jan 24, 2025

Autodesk is seeking a Technical Solutions Executive for the Design & Manufacturing Central East Europe, specifically for Poland, Czechia, and Slovakia. The role involves partnering with Mid-Market Accounts Sales Executives to grow new business, managing technical aspects of pre-sales conversations, and becoming a trusted advisor and technical thought leader. The ideal candidate should have 4+ years of experience in customer-facing presales/technical sales, 5+ years in the Design & Manufacturing industry, fluency in Polish and English, and knowledge of Autodesk solutions. The position offers a competitive compensation package, including base salary, bonuses, commissions, and benefits. Autodesk values a culture of belonging and equitable workplace.

Staff Software Engineer, Backend - Flywheel Partner Product (Remote within Ireland)

Company: HubSpot

Location: Remote

Posted Jan 24, 2025

HubSpot is seeking a Staff Software Engineer for the Flywheel Partner Product group. This role involves working autonomously on complex projects, setting technical direction, and contributing to company growth and revenue. The successful candidate will write production code, envision and build new features, collaborate with cross-functional teams, and mentor junior engineers. HubSpot values clean code, product innovation, and a strong work ethic. The company offers a flexible work environment and a commitment to diversity and inclusion.

Principal Backend Software Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 24, 2025

Atlassian is seeking a Principal Software Engineer to join one of their Sydney engineering teams. The role offers flexibility in working location, with opportunities to work from an office, home, or a combination. Atlassian values expertise and mentorship, emphasizing the candidate's ability to take on high-level responsibilities and guide junior members. The ideal candidate should have a degree in Computer Science or related field, expert-level experience in languages like Java, Python, C#, C/C++, or Ruby, and a passion for collaborating and mentoring. The role involves tackling complex problems, leading code reviews, and contributing to company-wide initiatives. Atlassian offers competitive perks and benefits, fostering a culture that values diverse perspectives and experiences.

Senior Software Engineer II (Kubernetes)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

DigitalOcean is seeking a passionate engineer to join their Kubernetes team. The role involves developing the DigitalOcean Managed Kubernetes product, collaborating to create intuitive developer experiences, and designing back-end services. The ideal candidate will have experience with Go, Kubernetes, and Docker, and a strong interest in building quality software for developers. DigitalOcean offers a competitive salary, equity compensation, and a focus on career development and well-being.

Mid Market Account Executive

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

Abnormal Security is seeking a Mid-Market Account Executive to join their sales team. The role involves selling Abnormal's security solutions to small to medium-sized businesses, managing the entire sales cycle from prospecting to closing deals. The ideal candidate should have a hunter mentality, cybersecurity experience, and team selling skills. They must be able to prospect into Mid-Market accounts, understand customer problems, and present value based on these issues. The role requires a disciplined approach to sales methodology, time management, and the ability to develop and present a high ROI business case. Cultural fit is also important, with values including velocity, ownership, intellectual honesty, customer obsession, and excellence. Additional nice-to-have qualifications include 2+ years of cybersecurity sales experience, MEDDIC or similar sales methodology training, and strong professionalism, integrity, and drive.

Senior Software Engineer - Code Analysis

Company: Datadog

Location: Boston, MA / Remote

Posted Jan 24, 2025

Datadog is seeking a developer to build robust, customer-facing products, focusing on sustainability and customer impact. The role involves collaborating with product and design teams, leading technical efforts, and evangelizing the project. The ideal candidate has experience with backend languages like Go, Python, or Java, and data stores such as PostgreSQL, Cassandra, Redis, or ElasticSearch. They should also understand high availability and performance in distributed systems. Benefits include new hire stock equity, professional development, mentorship, and a supportive company culture.

Senior Content Designer in IT Ops

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Atlassian is seeking a senior content designer to join their IT Ops team in India, a rapidly growing product group. The role involves establishing content design's role, experimenting with UI information, and collaborating with product managers, engineers, and designers. The ideal candidate should have 5+ years of UX writing/content design experience, background in structured content, and proficiency in Confluence and Figma. Atlassian values diverse perspectives and offers comprehensive perks and benefits.

CiWF Principal Technical Consultant, Field Services Management

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Technical Architect for Customer & Industry Workflows. This strategic role involves guiding clients through the implementation of ServiceNow's CSM and FSM solutions, delivering best-practice-based solutions, and driving business outcomes. The ideal candidate will have deep expertise in field service management, strong understanding of customer service workflows, and proficiency in ServiceNow technologies. Key responsibilities include project delivery, pre-sales support, and product collaboration. Qualifications include a minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps. ServiceNow certifications are mandatory.

Principal Consulant - Cloud Security Assessments (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking highly motivated Principal level Cloud Security Consultants. The role involves delivering cloud security assessments, enhancing customer cloud environments' security posture, and contributing to a cloud assessment methodology. Candidates should have at least 6 years of hands-on experience in cloud engineering, DevOps, security, or cloud support roles, and a strong understanding of cloud platforms like Azure, M365, AWS, GCP, or OCI. They should possess excellent analytical skills, communication abilities, and project management skills. A degree in a related field or relevant certifications like CISSP, CISA, CISM, CCSP, or AWS, Azure, GCP practitioner or security certifications are preferred. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Sr Chemistry Account Manager

Company: Waters

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Waters Corporation is looking for a Chemistry and Consumables Sales Specialist for the East Bay San Francisco territory. The role involves selling Waters' chemistry product lines, including HPLC, UPLC, LC/MS, and SFC columns, and other consumables. The ideal candidate should have a BS/BA in chemistry or a related field, at least 3+ years of LC and/or LC/MS experience, and strong communication and presentation skills. The role requires developing a territorial business plan, understanding customer needs, and promoting Waters' solutions. The base pay ranges from $92,000-$122,500 per year.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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